Service Representative Customer
Resume:
Sophia Hill
New Port Richey, FL *****
****.********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Sitel Group - Lakeland, FL
December 2021 to February 2022
I did incoming calls about products not being right. Laundry Attendant
Spin City - Ocala, FL
September 2020 to January 2021
Office Manager
We care - Homosassa, FL
October 2019 to October 2020
I was in charge of answering phones, putting in orders, organize bringing in donations. I had to do inventory of the warehouse intake and outtake.
Customer Service Representative/Team Leader
Dunkin' Donuts - Homosassa, FL
October 2013 to July 2016
I was team lead of Baskin Robins. I took orders over the phone. I also ran register, made sure safe and deposits were correct, and ordered supplies. I also trained employ's. I covered all shifts, when there were call outs.
CNA - Certified Nursing Assistant
Regional Medical Center Bayonet Point - Hudson, FL January 2001 to June 2003
I was a certified nursing assistant. I took care of the elderly. Customer Service Representative
DialAmerica - New Port Richey, FL
January 2000 to January 2001
We sold magazines for charities.
Education
High school diploma or GED
College Degree in Nursing
PHCC - New Port Richey, FL
Skills
• Telemarketing
• Communication skills
• Typing
• Call center
• Leadership
• Active listening
• Time management
• Management skills
• Time management
• iOS
• Mac OS
• Android
• Customer service
• Windows
• Hospitality
• Direct marketing
• Sales
• Operating Systems
• Java
• Computer Networking
• Help Desk
• Active Directory
• Public speaking
• Data collection
• Computer literacy
• Computer skills
• Fundraising
• Lead generation
• Customer support
Assessments
Sales skills — Familiar
March 2022
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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