Claims Adjuster Customer Service

Shikina Garvin

**** ********* **. ********, ** **210

Phone: 803-***-****

Email: **************@*****.***

Objective:

To provide a superior level of customer service to clients while bringing forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrate consistent execution of best claim practices and a commitment to the industry and company ethics.

Education/Licenses/Certification:

Aiken High School-

General Diploma

Learn To Restore IICRC

(CE)

National Flood Insurance Program

Certification (NFIP)

Water Restoration with Learning to Restore

Licensed Adjuster:

South Carolina #19556008

Texas #2534616

Indiana #3687165

Mississippi #10766245

Kentucky #DOI-1122428

Louisiana #914706

Oklahoma #300*******

West Virginia #19556008

Florida W865993

Mentor Program with Pilot 05/2021

Work History:

Creative Adjusting Team - Cedar Hill, TX October 2021 - March 2022

Claims Adjuster

Deployment – Hurricane Ida

Aided with Residential Hurricane claims

Provided initiative-taking claims management strategies to assist in mitigating exposure and reducing claims costs associated with historical, current, and initiative-taking claims.

Full understanding of personal lines insurance contracts investigation techniques, legal requirements, and insurance compliance.

Worked more than 300 claims

Met deadline of closing at least 5 claims per day

Reviewed claims continuously for strategy to ensure that claims moved towards closure.

Denied, settled, or authorized payments based on field adjuster’s report along with damaged photos.

Set accurate amounts for reserves, worked daily dairies, emails, and returned voicemail calls in a timely matter.

Aptitude for uncovering, analyzing and interpreting information.

Preformed daily task using Xactimate for collaboration.

Wrote denial letters when coverage was denied.

Custard Insurance Adjusters – Peachtree Corners, GA June 2021 – October 2021

Claims Adjuster

Deployment – Louisiana, Mississippi, Michigan, New York, New Jersey,

Helped with Auto Hurricane claims

Educated and assisted the insured on claimants’ policy and the claim process.

Collaborated cooperatively with claimants or clients to arrange vehicle inspections.

Assisted and participated in the collection and gathering of data and information for cases that will appear in court for distinct reasons.

Analyzed case files for clients to determine the level of loss and compensation.

Participated in the organization’s insurance adjuster training program.

Contacted Lienholder for payoff information.

Negotiated settlement with individual, other insurance carriers and/or attorneys,

And processes loss settlements.

Denied, settled, or authorized payments based on field adjuster’s report along with damaged photos.

Clearly documented thought process, investigation, evaluation, negotiation, and settlement decisions.

Set accurate amounts for reserves, worked daily dairies, emails, and returned

voicemail calls in a timely matter.

Reviewed claims continuously for strategy to ensure that claims moved towards closure.

Returned phone calls in a timely manner.

Worked at least 25 claims a day.

Set up Auto rentals, tows, and assisted Insured to find repair shops.

QA Claims – Armarillo, TX March 2021 – May 2021

Claims Adjuster

Deployment – Texas freeze, Delta, and Zeta Hurricane

Aided with Residential Hurricane claims

Provided initiative-taking claims management strategies to assist in mitigating exposure and reducing claims costs associated with historical, current, and initiative-taking claims.

Analyzed data from first notice of for an approval or denial of coverage before moving the claim forward.

Reviewed claims continuously for strategy to ensure that claims moved towards closure.

Denied, settled, or authorized payments based on field adjuster’s report along with damaged photos.

Set accurate amounts for reserves, worked daily dairies, emails, and returned voicemail calls in a timely matter.

Interpreted policy and evaluated coverage issues on different policies and endorsements.

Preformed daily task using Xactimate for collaboration.

Wrote denial letters when coverage was denied.

Pilot Catastrophe Services, Inc. – Mobile, Al October 2018 – December 2018

Claims Adjuster

Field Deployment – Delta and Zeta

Inspected Property damage to homes

Gathered pertinent information pertaining to loss

Took photos of damages

Completed an Estimate in Xactimate

Collaborated closely with contractors and insured

Made coverage decisions

Made payments when warranted

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