Center Representative Scheduling Specialist

Kari A. Pitzer

*** *. ***** **., **************, WI 53516

***- ***-**** ********@*****.***

Summary of Qualifications:

Sixteen years of experience in the healthcare industry including Epic Prelude and Cadence. I assisted with the management of individual departments. Successful assistance and mentoring of system upgrades, workflow and training development, process improvement as well as strong verbal and written communication. Hands on team player with the ability to learn at a fast place in a fact pace environment. Prior Professional Training and skills:

• Epic knowledge in Cadence and Prelude

• Dealing with Disruptive Individuals

• Registration/Scheduling Trainer

• Effective communication skills

• Violence in the Workplace training

• Security Response Team training

• Super user cadence and prelude training

• CPR and AED certification

• Ergonomic assessment training

• Service Excellence Modules

• Emergency Response Team training

• Medical Terminology

Professional experience:

UW Hospital and Clinics Madison, Wisconsin

Appointment Center Representative August 2012 - December 2021

• Answered multi-line phone system

• Act as a liaison to patients, providers, frontline and clinical staff

• Assist with triage of patients and help out in emergency procedures. Sent in-basket messages to clinical staff at patients request or if I was unable to assist patients in scheduling

• Scheduled patient appointments for 50 or more MD’s, Physician’s Assistance, Physical Therapist, Speech Therapist, and Occupational Therapist

• Work on our in-basket messages and made calls out to patients to schedule appointments that they were referred to or if they needed to schedule a follow up with one of our providers Registration Coordinator May 2013 - May 2015

• Answered multi-line phone system from all 5 location’s and for any new patients. Also traveled to these 5 different locations to cover staff meetings

• Act as a liaison to patients, providers, frontline, and clinical staff

• Assist with training of new employees showing them how to register patients in a quick and proficient manner

• Created new documents and forms to be implemented at multiple work sights

• Assist with triage of patients and help out in emergency procedures.

• Maintained schedules and time off requests for 20 employees at the 3 different locations. Sending off to the supervisor for approval or denial. Also maintained and scheduled our monthly meetings

• Covered all shifts at the 3 locations I was coordinator for if someone called in sick or if someone asked for a day off, I would cover there shift so they could have that day off

• Assisted in working on the Work queues we had to lessen the load for the employees. Also submitted service requests for anything that was wrong with Epic. These requests came from all 5 clinics if their coordinator wasn’t available otherwise my 3 locations

Scheduling Specialist for Internal Medicine August 2012 - February 2013

• Maintain schedules and vacation request for 20 Internal Medicine providers

• Act as a liaison to patients, providers, frontline, and clinical staff

• Served as mentor to staff including daily workflows and processes for scheduling and check in

• Train new employees on expectations, reports, and computer software

• Model exceptional customer service to staff and patients

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