Service Representative Customer

Brianna Jorgji

** * ****** ** *******, IL *****

630-***-**** *******@*******.***

SUMMARY

Experienced entrepreneurial professional with a demonstrated ability to start, grow and operate successful businesses. Highly adaptable to various working environments with strong interpersonal communication ability, effective organizational skills and highly a productive mindset. Self-motivator and team player.

BUSINESS EXPERIENCE

Multi-Unit Owner - MaidPro President/Owner, Lombard, IL August 2014-Present

Founded MaidPro Franchise and reached profitability within 18 months

Mastered Cloud technology to effectively manage active clients, employees, and reporting to assure consistent growth and development of the business

Effective recruiter, trainer, and manager of employees

Excel in providing a positive customer experience

Creates strategic marketing plans for new client acquisition

Maintain up to date and accurate accounting, QuickBooks, and KPIs

Designated regional leader that advises 16 local offices to ensure growth and stability

TEACHING EXPERIENCE

Junior High Language Arts Teacher, CUSD #7, Rossville, IL August 2011 – May 2014

Developed Language Arts program for 6th – 8th grade students surrounding grammar, mechanics, writing, and speech

Planned and designed innovative lesson plans aligned with the Common Core standards

Adjusted daily tests and assignments to meet IEP and 504 plans

Enhanced student learning methods by incorporating differentiated instruction into everyday lesson plans

Utilized RTI by maintaining and collecting data in order to promote academic achievement for underperforming students

Engaged in professional development activities to stay current with changes in the teaching

Communicated with parents frequently to inform them on student progress

Coached Spelling Team and Track & Field

Substitute Teacher, District 53, Oak Brook, IL August 2010 – May 2011

Assume the role of the primary teacher

Perform daily routines, tasks and procedures as directed by the district and classroom teacher

Student Teaching, Komensky Elementary School, Berwyn, IL August 2009-December 2009

Organized, planned, and taught 24 fifth grade students in all subject areas

Designed a unit on human body systems and integrated technology by having the students research individual body systems

Differentiated lessons to further assist students in ELL and with learning disabilities

Collaborated with other 5th grade teachers to share and exchange ideas

Instructed and led students in hands-on activities on topics such as angles, fractions, and estimating using the Everyday Math curriculum

Established a constructive learning environment by using verbal warnings, positive reinforcement, and the PBIS system

Clinical Experience, Lincoln Elementary School, Glen Ellyn, IL Spring 2009

Observed a 3rd grade classroom

Created a math lesson on fractions with the use of manipulatives for conceptual understanding

Created science lessons that focused on the water cycle and different states of matter that included several hands-on experiments

Aided the classroom teacher by starting the class with warm-up/review problems, completing daily read alouds, and reviewing and grading homework

Clinical Experience, Belvidere Central Middle School, Belvidere, IL Fall 2008

Observed 6th grade Language Arts classes

Created a read-aloud lesson to introduce autobiographies

Created and co-taught a reading comprehension lesson for Halloween using several different stories

Created and co-taught a writing lesson on acrostic poems

EDUCATION

Bachelor of Science in Education, Elementary Education May 2010

Northern Illinois University, DeKalb, IL

Honors: Northern Illinois University’s Dean List, Graduated Magna cum Laude

Certification: IL Type 03; Middle School Endorsements: Language Arts and Social Science

Master of Arts in Education, Reading Education August 2014

Olivet Nazarene University, Bourbonnais, IL

QUALIFICATIONS/RECOGNITIONS

Teacher of the Year Recipient 2013

Golden Ruler Award Recipient 2014

Vermilion County Spelling Team 1st Place 2012,2013

Hinsdale Central High School Teacher’s Association Scholarship Recipient

MS Office, Mac OS, SmartBoard, QuickBooks, Qvinci Accounting Software

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