Katrice M. Landry

* ******* *******. ** ******, Texas 1-346-***-****

Career Objective

To utilize my expertise in Customer Services and Management in the Environmental Services field. Apply my management experience for a company that is seeking a candidate with highly developed skills in managing people, supplies, budgets, as well possessing strong communication and customer relation skills.

Employment History

Operations Manager, Environmental Services

Houston Methodist Medical Center, Houston, Texas 2017- Current The Manager of Environmental Services has 24 hour responsibility and accountability for the overall operation of the Environmental Services Department. Provides leadership and management to Environmental Services and Linen departments in the achievement of goals and objectives, with the highest degree of quality. Ensures department functions and operations are in accordance with all JCAHO, OSHA, TDH and other applicable regulatory agencies. Sodexo, USA

Senior Operations Manager, Environmental Services

Clear Lake Medical Center, Webster, Texas 2015- 2017 Developed strong relationships with hospital senior leaders, department heads and, nursing managers throughout the facility. Responsible for ensuring Sodexo systems were implemented to achieve benchmark for overall operational goals. Managed over 50 employee’s successfully controlling bed turnaround time for a high volume discharges hospital in which the mission is to serve the community. Continued to build on programs geared towards maintain achievable results for patient satisfaction. Prepare operational reports entering and updating monthly financial data as well as routinely monitor critical indicators. Maintains Trakkar programs to include training and quality ensuring the department is within the context of standardization in which corporate requires for compliance in the EVS department. Sodexo, USA

Supervisor, Customer Service Call Center

University of Texas Medical Branch (UTMB) 2009 - 2015 Responsible for the documentation, communication and dispatching of a wide variety of service requests from the customers of the Service Response Center to the staff of the departments that the SRC serves. Processing customer requests by obtaining clear concise directions and, patient information. Collaborates with team members as well as other support service departments to ensure continued adherence to processes and protocols, Responsible for overseeing 15 employees monitoring their daily activities

Supervisor, Safety Program

BP Industrial Specialist 2008 - 2009

Responsible for the safety the staff that entered into a confined space ensuring the correct amount of oxygen was provided within the time frame they were confined. Ensure all required inventory and tools were available for staff to properly perform their job duties at hand. Responsible for the accountability for all personnel, that entered and, exited the confined space ensuring their safe return.

Patient Care Technician

DaVita Dialysis 2006 – 2008

Responsible for monitoring the care of renal patients. Duties included taking vitals and monitoring daily treatment to assure that the proper amount of fluid was removed from the patient. Cannulation and, proper care of different sites the patient might acquire, i.e. Grafts / fistulas. Educated patients on the importance of good food nutrition. Education/Skills/Awards

CDA III Credential

Texas Paraprofessional Certificate

Educational Secretary III

Accident Investigation Techniques (OSHA)

James Madison High School General Studies Diploma

Kadena Team State University Customer Services Bachelor Ashford University, Business Management Current

Computers Microsoft Access, Excel, Advance 20 years Word and Power Point

Supervision / Management Advance 20 years

Communication & Customer Relation Advance 20 years EPIC System Advance 3 years

Kronos System ( Labor works) Advance 10 years

References

Upon Request