Customer Service Facilities Manager
Resume:
MONIKA A. MOTLEY
Monterey, CA 93940
**********@*****.***
10+ Years Restaurant and Hospitality Management Experience
5+ Years Event Planning and Catering Experience
10+ Years Bartending Experience
PROFESSIONAL EXPERIENCE
2/2010 to present
Freelance Events Staff
I currently perform event and banquet services as an independent contractor. I meet with the group coordinator/host (ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, meal service, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. I also offer my professional bartending services for small to large events.
3/2015 to 1/2018
Manager, Tailwaggers Animal Welfare Benefit Shop, Pacific Grove, CA
I oversaw the day to day operations of the Benefit Shop, sharing the following duties with volunteers according to their abilities: receiving and sorting stock (including identifying valuable antiques and collectables, and processing in accordance with appropriate procedures), pricing stock appropriately according to guidelines, ensuring clothing is accurately sized, attractive window and stock displays with regular rotation, selling stock (in line with associated consumer sales legislation), appropriately recording and accounting for stock sales, arranging for disposal of unwanted goods and rubbish etc, keeping the shop and staff facilities clean, tidy and “fresh”, scheduling 15 volunteers, performing payroll duties and assisting with fundraising events. Under my management the shop was recognized in the Carmel Pine Cone Newspaper as the “Best Thrift Store in Pacific Grove” in 2016 and 2017.
2/2010 to 2/2016
Special Events Staff, National Steinbeck Center, Monterey and Salinas, CA
I handled Cultural Programs and Special Events duties. I managed events in Salinas and in Cannery Row. I was the key client contact during events. I performed bartending and serving duties. I reconciled bar transactions and inventory. I assisted with event set-up/take-down. I completed event reports. I provided tourist information about the National Steinbeck Center and Monterey County. I performed problem solving and customer service duties. I performed sales duties.
Monica Motley Resume continued
EDUCATION
Attended Canada Community College, Redwood City, CA
PERSONAL
Lifelong family ties to Monterey • comfortable interacting with people of all backgrounds • world traveler • excellent customer service and problem-solving skills • results oriented • punctual
REFERENCES
Teresa Slaton 831-***-****
Events & Facilities Manager Email: *******@*****.***
CSUMB @ Old Town Salinas
1 Main Street
Salinas, CA 93901
Pam Shatraw 650-***-****
Editor in Chief Email: ***@****.***
Vintage Racing Quarterly Magazine
Sportscar Vintage Racing Association
312 Regency Court
Southlake, TX 76092
Sirie Thongchua 831-***-**** Business
Fund Development Officer 831-***-**** Home
Monterey Public Library Email: ******@*****.***
625 Pacific Street
Monterey, CA 93940
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