Service Coorinator
Resume:
BILL A. KOSTON JR.
********@*****.***
SKILLS
Capable of operating and maintaining a wide variety of mechanical and office equipment.
Knowledgeable in a variety of computer programs, Microsoft Word, Excel, Power Point, Outlook, Access, Publisher, QuickBooks, Oracle and Peachtree, Skype Business.
Works well with customer service and communication/written information.
Strong organization and multi-tasking skills.
Makes decisions that require knowledge and communication to finish jobs in an accurate and timely basis.
Ability to acquire customers and maintain a customer relationship.
Ability to learn new skills quickly and can work with little supervision.
All aspects of shipping, receiving & returns.
EXPERIENCE
Maintenance Scheduler/Parts control
Tribe 9 Foods Madison, Wisconsin 08/02/21 – 08/04/2022
● Create PM’s (Preventative Maintenance) Tickets ● Oversee PM’s
Inventory Control for Maintenance/Order Parts
Field Service Coordinator
Fabick Cat Madison, Wisconsin 11/12/19 – 04/09/20
● Create work tickets ● Search for parts, order parts & return parts
● Monitor customer service agreements ● Answer phones & emails
● Process oil samples ● Part Runner
Greeter/Car Runner/Data Entry Billing
Kayser Ford/Lincoln Madison, Wisconsin 09/06/18 – 11/08/19
Greet customers and direct them to Service Advisors ● Run vehicles out and pull up for customers
Over see other Car Runners ● Data Entry & Billing
Service Coordinator
Power Designers USA Madison, Wisconsin 02/13-02/17
Administer and issue Return Material Authorizations (RMA) for customers to return product for repairs, replacement, or credit.
Follow the RMA from issuance to closure.
Communicate status and disposition of RMA’s to all involved parties.
Establish priorities on repairing customer returns and communicating the status to customer and management.
Enter replacement sales orders.
Generate reports of RMA activity.
Distribute finalized documentation or RMA when repaired equipment is returned.
Sets up, maintain and updates customer information.
Stay at home dad and Coaching AAU Basketball 4/11 – 10/12
SSL Coordinator/Warehouse Assistant
Bonded Transportation Solutions Madison, Wisconsin 12/07-04/11
Answer phones and greet customers.
Pull orders, unload and load orders.
Inventory control. Cycle counts, use of scanner.
Equipment maintenance. Office equipment and fork truck.
Customer relations. Communicate with customers on inventory supply and needs.
Take customers emails and calls for parts, pull parts, keep track of inventory and report low inventory to customers.
Assign and dispatch drivers.
Prepare parts for pick up, postal, freight or air. Prepare all shipping documents.
Lead Worker/Lawn Service Tech
Sedona Staffing/Koz We Care Lawn Service Madison, Wisconsin 04/03-11/07
Answer phones and greet customers.
Customer relations and billing.
Equipment maintenance.
Mowing, weeding trimming, light pruning, light landscaping and de-thatching.
Spring and Fall clean up.
Administrative Assistant
Specialty Enterprise Neshkoro, Wisconsin 06/01-02/03
Answer phones and greet customers.
Customer relations, billing and collections.
Filing.
Delivery and shop laborer.
Customer Service Representative (CSR)
AC International LLC Madison, Wisconsin 04/00-04/01
Review contract and policies with customers.
Inform customers of correct policies and procedures to file warranty claims.
Set up claims.
Investigate claims.
Dispatch technicians.
Work with repair technicians over the telephone to identify mechanical failure.
Inform customers of cost of repair(s) and quote appropriate warranty coverage.
Input all information into computer database while the call is in progress.
EDUCATION
High school diploma and some college.
Contact this candidate