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Nursing Assistant Customer Service

Location:
Lynchburg, VA
Posted:
October 24, 2022

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Resume:

SHIRLEY ROSSER

To secure a position providing services to others, gaining experience and knowledge to help me learn about the business and focus on being a team member.

Qualifications and Skills

My have over thirty years experience meeting the needs of others in one capacity or another. I have a strong work ethic and I can find the extra effort to get tasks completed and help my co-workers. My communication and interpersonal skills are excellent.

Experience:

2010-Present-Health Screener/Reception Clerk/CNA II

Employed part-time with Centra Health. Part CNA II for Skilled Care and Oncology Units, needing the needs of in hospital patients. From June 2015-Present Reception Clerk at Dawson Inn, Customer Service and housekeeping duties.

2015-Present-Sponsor Community Home Provider

Licensed by the State of Virginia and contracted by Links to Life, LLC to provide congregate residential services up to 24 hours daily for two adult waiver clients. Providing a nurturing home environment to enhance the lives of people with disabilities. Supervising/ assisting with personal hygiene, meal preparation, medication and behavior management. Assisting/coordinating data collection, community integration, money management, socialization/recreation., mental health coordination, and transportation. Participating in Individual Services Planning.

2011-2014-Manager Summerset Residential Services

Direct care of elderly clients, assistance with ADL's as needed. Assisting with medical appointments, leisure activities, and family contact/life issues. Monitoring of equipment/safety. Customer services as needed. Medical data/records, computer use.

2010-2015-Certified Nursing Assistant-English 1/Skilled Care/Oncology

Licensed by State of Virginia to provide nursing assistance of patients. Assisting with patient needs/activities of daily living, entering computer data, building relationships with families and patients, providing palliative care of terminally ill people, maintaining cleanliness of hospital unit, and postmortem care.

2002-2011-Sponsor Community Home Provider

Licensed by the State of Virginia and contracted by Cabaniss Consultants, LLC to provide congregate residential services up to 24 hours daily for two adult waiver clients. Providing a nurturing home environment to enhance the lives of people with disabilities. Supervising/assisting with personal hygiene, meal preparation, medication and behavior management. Assisting/coordinating data collection, community integration, money management, socialization/recreation., mental health coordination, and transportation. Participating in Individual Services Planning.

2000-2002-Pharmacy Billing Specialist-Extended Care Associates, Inc.

Customer service and assisted in filing claims and establishing eligibility of Insurance, Medicaid, and Medicare for over four thousand clients. Received and posted payments. Worked under time const raints and deadlines for completion of tasks.

Education:

Certified as Certified Nursing Assistant, current until 2015. Current in CPR and First Aide.

Eight-teen college credits/CVCC, Advertising, Marketing, Philosophy, Psychology, Sign Language, Certified as Virginia Master Naturalist, 2009. 3.8 GPA

1998-2000-Client Services Coordinator-Lynchburg Area Center for Independent Living

Responsible for all intakes and coordination of services of clients. Connected people with disabilities with resources for funding of adaptive equipment, or services from community or state. Responsible for maintaining data base to establish need for continued funding. Served on interview panels, trained other coordinators. Represented center at public functions to build community awareness of people with disabilities and advocated on their behalf.

*Prior experience also includes Support Unit Coordinator at MH Clubhouse where my duties included arranging and providing leisure/recreational activities for chronically ill members both at the clubhouse and in the community, coordinating supported employment, developing and implementing leisure plans, data collection, assisting other units as needed & Medicaid billing.

References

Robin Jefferson, Relay for Life Team Captain, 434-***-****

Ellen Boling, Unit Manager, 434-***-****

Sharon Robinson, Director Links to Life 237-2020



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