Customer Service Call Center
Resume:
Taylor Pardue
Authorized to work in the U.S
Apt 2310
Tampa, FL 33613
taylor,ads52u@r.postjobfree.com
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Skills
Attention to detail, Active listening skills, improving customer experience, Building customer and client loyalty, punctuality, responsibility, time management, interpersonal skill.
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Experience
TItan Technologies / CSR/Agent Assist
December 2020-April 2021, Tampa Florida
Temporary agent assist for Florida Unemployment Service
Handle 90+ calls a day, registering new claimants in the state system for unemployment services
Worked as team player, helped fellow agents with uncertainties using online forums in professional manner.Experience using integrated online phone systems
Answering queries following all Frequently Asked Questions.
Following all Knowledge base resources in assisting callers.
Proficient in Microsoft Teams and Amazon Workspace
Kohls/ Customer Sales Manager
July 2018-September 2019, Hickory, NC
Assist an average of 70 customers a day in finding items, and providing recommendations which have incurred a total of 9K in additional company revenue.
Managed store during all holiday times
Provide outstanding customer service, receiving 100% in customer feedback surveys as well as internet reviews.
Assisted team members when necessary in handling cash registers, properly labeling merchandise. Reconcile daily ledgers.
Small Business Owner- Greenhouse/ OWNER
2013-2019, Hickory, NC
Built and operated a greenhouse from the ground up with family members with 20+ years of prior experience. Utilized online networks to facilitate business on a daily basis.
Delegated tasks to team members to optimize productivity
Interviewed, hired and trained new team members.
Requiring little supervision
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Education
MaryAngel BB Institute- Cosmetology Certification
Maiden High School/ Diploma
June 2016
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