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Care Representative Customer Service

Location:
Lagos, Nigeria
Salary:
60,000 - 80,000
Posted:
October 24, 2022

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Resume:

AMOSU JEREMIAH JESUYON

ads52k@r.postjobfree.com

Akingbola Bodija, Ibadan, Oyo State.

PERSONAL DATA:

Sex: Male

Tel: 081********

Marital Status: Single

Nationality: Nigerian

PROFILE

Detail-oriented and customer-centric with a strong passion for utilizing outstanding soft and technical skills in providing a top-notch service to customers while collaborating with teams in contributing to the overall growth of the company. Excellent communicator with a track record of building and maintaining relationships with customers in driving customer loyalty and satisfaction in compliance with established policies and procedure. Effective team player, motivator, and communicator with inherent ability to manage all types of personalities, proactively resolve issues, and meet and achieve challenging goals and objectives with proficiency in administrative matters.

SKILLS:

Microsoft word

Communication skills

Conflict Resolution

Time Management

Adaptability

Critical thinking and problem solving

Ability to Multitask

Creativity

Customer Service

WORK EXPERIENCE:

March 2022 - Present Date

LOAN RECOVERY OFFICER/CUSTOMER CARE REPRESENTATIVE

UltimCredit Limited, Ibadan, Oyo State.

Interfaced with over 100 customers daily providing them with necessary services while establishing and maintaining win-win relationships with existing clients.

Follow up existing customers for successful recovery of 100 percent of customers debt.

Maintain a good customer relation attitude with customers to keep the image and reputation of the company in high esteem.

April 2021 – March 2022

DIRECT SALES AGENT

Altara Credit Limited, Ibadan, Oyo State.

Ensuring timely and satisfactory delivery of products in collaboration with the logistics unit.

Supervised the end-to-end sales operations to drive hundreds of thousand revenues for the company.

Engaged a team of 10 in running strategic marketing activities in promoting brand awareness by over 45%.

Negotiated contracts and packages with both new and existing businesses, impacting sales bottomline growth.

November 2019 - October 2020

ADMINISTRATIVE ASSISTANCE

Yenagoa Local Govt Council, Yenagoa, Bayelsa.(NYSC)

Completed approximately 10 inbound and outbound errands promptly while ensuring safesafeguarded delivery of mails/files with accurate feedback.

Interacted with over 20 clients and visitors, responding to their inquiries and providing firsthand customer service.

Oversaw prompt relay of messages between the administrative officer and the visitors/clients while building a strong relationship between both parties by utilizing outstanding communication skills.

Performed limited administrative and clerical tasks including managing files, acting as a receptionist, scheduling meetings and appointments, and supporting other staff with organizational tasks.

June - November 2019

ADMINISTRATIVE ASSISTANCE

Upland College of Education, Ifira-Ipesi Akoko,Ondo State.

Worked directly with Chief Executive Officer.

Organize arrangements of hard and soft files for easy access when needed.

Saddled with clerical duties.

EDUCATION:

2018

Bachelor of Arts; Philosoph

Adekunle Ajasin University Akungba-Akoko, Ondo State.

2014

National Diploma; Mass Communication

School of Basic Studies, Epinmi Akoko, Ondo State.

2009

Secondary School Certificate

WAEC/NECO Government College, Ajara Badagry, Lagos state

PROFESSIONAL TRAINING AND CERTIFICATION:

2022

Soft Skill Training; Jobberman

2020

CITES; The United Nation Environmental Law and Convention.

2020

Fundamentals in Digital Marketing; Google

INTEREST

Brainstorming

Reading

Meeting people

Critical thinking

REFEREES:

Dr. Sunday Joseph Kayode

Chief Executive Officer, Upland College of Education

Ifira-Ipesi Akoko, Ondo State.

080********

Mrs. Adebisi Ajiwe Ezomo

Librarian at Federal Secretariat Ibadan

080********



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