Care Representative Customer Service
Resume:
AMOSU JEREMIAH JESUYON
**************@*****.***
Akingbola Bodija, Ibadan, Oyo State.
PERSONAL DATA:
Sex: Male
Tel: 081********
Marital Status: Single
Nationality: Nigerian
PROFILE
Detail-oriented and customer-centric with a strong passion for utilizing outstanding soft and technical skills in providing a top-notch service to customers while collaborating with teams in contributing to the overall growth of the company. Excellent communicator with a track record of building and maintaining relationships with customers in driving customer loyalty and satisfaction in compliance with established policies and procedure. Effective team player, motivator, and communicator with inherent ability to manage all types of personalities, proactively resolve issues, and meet and achieve challenging goals and objectives with proficiency in administrative matters.
SKILLS:
Microsoft word
Communication skills
Conflict Resolution
Time Management
Adaptability
Critical thinking and problem solving
Ability to Multitask
Creativity
Customer Service
WORK EXPERIENCE:
March 2022 - Present Date
LOAN RECOVERY OFFICER/CUSTOMER CARE REPRESENTATIVE
UltimCredit Limited, Ibadan, Oyo State.
Interfaced with over 100 customers daily providing them with necessary services while establishing and maintaining win-win relationships with existing clients.
Follow up existing customers for successful recovery of 100 percent of customers debt.
Maintain a good customer relation attitude with customers to keep the image and reputation of the company in high esteem.
April 2021 – March 2022
DIRECT SALES AGENT
Altara Credit Limited, Ibadan, Oyo State.
Ensuring timely and satisfactory delivery of products in collaboration with the logistics unit.
Supervised the end-to-end sales operations to drive hundreds of thousand revenues for the company.
Engaged a team of 10 in running strategic marketing activities in promoting brand awareness by over 45%.
Negotiated contracts and packages with both new and existing businesses, impacting sales bottomline growth.
November 2019 - October 2020
ADMINISTRATIVE ASSISTANCE
Yenagoa Local Govt Council, Yenagoa, Bayelsa.(NYSC)
Completed approximately 10 inbound and outbound errands promptly while ensuring safesafeguarded delivery of mails/files with accurate feedback.
Interacted with over 20 clients and visitors, responding to their inquiries and providing firsthand customer service.
Oversaw prompt relay of messages between the administrative officer and the visitors/clients while building a strong relationship between both parties by utilizing outstanding communication skills.
Performed limited administrative and clerical tasks including managing files, acting as a receptionist, scheduling meetings and appointments, and supporting other staff with organizational tasks.
June - November 2019
ADMINISTRATIVE ASSISTANCE
Upland College of Education, Ifira-Ipesi Akoko,Ondo State.
Worked directly with Chief Executive Officer.
Organize arrangements of hard and soft files for easy access when needed.
Saddled with clerical duties.
EDUCATION:
2018
Bachelor of Arts; Philosoph
Adekunle Ajasin University Akungba-Akoko, Ondo State.
2014
National Diploma; Mass Communication
School of Basic Studies, Epinmi Akoko, Ondo State.
2009
Secondary School Certificate
WAEC/NECO Government College, Ajara Badagry, Lagos state
PROFESSIONAL TRAINING AND CERTIFICATION:
2022
Soft Skill Training; Jobberman
2020
CITES; The United Nation Environmental Law and Convention.
2020
Fundamentals in Digital Marketing; Google
INTEREST
Brainstorming
Reading
Meeting people
Critical thinking
REFEREES:
Dr. Sunday Joseph Kayode
Chief Executive Officer, Upland College of Education
Ifira-Ipesi Akoko, Ondo State.
Mrs. Adebisi Ajiwe Ezomo
Librarian at Federal Secretariat Ibadan
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