Customer Engineer Claims Adjuster

**** **** **** ****** *******, ILLINOIS *****

PHONE 773-***-**** • E-MAIL *********@*****.***

CAROL DENISE BROOKS

OBJECTIVE

To advance my career in claims and to further my knowledge in technology management.

EDUCATION

2009-2011 University of Phoenix Chicago, Illinois

Master of Business Administration in Management Technology

2002-2003 Richard J. Daley Chicago, Illinois

Achievement Award for the successful completion of 18 hours of study in Management/Marketing

Achievement Award for successful completion of 15 hours of study in Computer Information Systems

1981-1984 DeVry Institute Of Technology Chicago, Illinois

Bachelor Of Science Degree in Electronics Engineering Technology

Associate Of Science Degree in Electronics Engineering Technology

WORK EXPERIENCE

2013-Present Allstate Northbrook, Illinois

National Catastrophe Center

Inside Claims Adjuster

Handling and estimating catastrophe and regular business claims for property.

2012-2013 Allstate Northbrook, Illinois

National Catastrophe Center

Processor – CAT

Prior losses

Reviewed image documents

Claim Wrap-ups

OA to estimates

CES

7-day reviews

14-day call outs

SBA

Overnight checks

Escheated checks

CCA Global

Supplement Processor

Contact report

PFVR

Alacrity pending

Special projects

2009-2012 Allstate Woodridge, Illinois

National Catastrophe Center

Claims Processing Specialist

Process insured’s claims in a timely manner by filing supplements, check reissue request, providing adjuster contact information, answering questions, explaining the claims process, providing updated information about the claim and setting inspections date/time.

Special Projects

2008-2009 Kelly Services South Barrington, Illinois

Allstate

National Catastrophe Center

Claims Processing Specialist

Process insured’s claims in a timely manner by filing supplements, check reissue request, providing adjuster contact information, answering questions, explaining the claims process, providing updated information about the claim and setting inspections date/time.

1995-2007 Peak Technologies Itasca, Illinois

Customer Engineer I

Repaired, installed, upgraded and modified printers at customer’s location.

Trained users on printer operations.

MEMBERSHIPS

2013-Present Allstate African American Working Network

2013-Present Allstate Parents Working Together

2013-Present Allstate Women’s Networking

2015-2017 CE Advisory Board

2016-Present NCC Recognition Committee

2017-Present Catastrophe Response Team

2017-2018 Employee Development and Retention Committee

2018-2019 RCPS Committee

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