Customer Service Entry

Amna Khan

***-*, ***** ******, **** No.*, P.E.C.H.S, Block-2, Karachi-75400, Pakistan

Phone: +92-335-*******, Mobile: +92-336-*******

Email: ****************@*****.***

OBJECTIVE

To secure an entry-level position with an esteemed organization where I can use my knowledge, skills and abilities to the maximum, learn and grow professionally and help the organization achieve its goals. WORK EXPERIENCE

MEEZAN BANK LIMITED

Internee April 2010 – June 2010

• Handled customer services related to branch banking and customer products

• Made efforts to enhance deposit mobilization

• Performed opening of individual, joint, minor and proprietorship customer accounts

• Handled issuance of cheque books to customers

• Handled issuance and pre-maturity of Term Deposit receipts (TDR)

• Managed issuance of ATM cards

• Performed duties as a phone banking representative

• Focused on improving customer relationship management (CRM)

• Worked on maintaining standards of service quality issues EDUCATION

M.Sc Economics 2009

University of Karachi

Bachelors in Science 2006

University of Karachi

SKILLS AND INTERESTS

Microsoft Office (Word, Excel and Power Point)

Web Browsing and Travelling

REFERENCES

To be provided on request

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