Call Center Customer Service

JODI CHEADLE

Austell GA · 678-***-****

***********@*****.***

Proven multi-tasking, prioritizing, and organizational skills. Seek challenging positions that foster personal and professional growth. Strong oral, written, and interpersonal skills, as well as the ability to build effective relationships with individuals from diverse backgrounds to drive results. Over 12 years as a Property Manager, over 9 years with Peachtree/HD Supply of customer relation/service experience.

EXPERIENCE

06/2019 to Present

SENIOR FABRICATIONS CUSTOMER CARE II SPECIALIST, HD Supply Facilities Maint.

Reviewed orders for completeness according to reporting procedures.

Boosted revenue with strategic recommendations for relevant merchandise and services.

Managed customer calls effectively and efficiently in a fast-paced call center environment.

Maintained customer satisfaction by addressing customer needs and resolving concerns

Sold products to customers during routine service calls using strong cross-selling abilities.

Met inbound customer needs while maintaining strict performance targets.

12/2015 to 06/2019

CORE CREDIT REP ASSOCIATE /PENDING ORDER PROCESSOR REP, HD Supply FACILITIES MAINT.

Work large portfolio of accounts assigned by making phone calls/emails to customers with past dues and collecting the debt.

Cover "Live Chat “online for credit dept.

Was able to be exempt from pending order audits for 7 months due to exceeding scores.

Complete reports and projects in a timely manner.

File Bad Debt write-offs on delinquent accounts.

02/2013 to 12/2015

PEACHTREE CUSTOMER SERVICE REP, HD SUPPLY

SKILLS

Sales Expertise - Appeared on "Top Money Maker" at least 13 times on the daily Add Sells Report as of this year.

Multitask - Complete reports and project in a timely manner, while assisting customers by phone calls, emails etc...

Frequently use SAP, Microsoft, Excel, Avaya Phone systems

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