Customer Service Front Desk
Resume:
Sonya Trujillo
Phoenix, AZ *****
***********@*****.***
Work Experience
Debt Collector
Progressive Financial Services - Phoenix, AZ
June 2013 to January 2014
1. Outbound calls to customers to help them pay their past due balances in full or set up a payment plan for their financial situation.
2. Inbound calls from customers to make a payment on their account. 3. Answered any questions that a customer had.
4. Provided excellent customer service to every customer. Cashier/Customer Service
Walgreens - Phoenix, AZ
May 2009 to December 2011
1. Provided excellent customer service to every customer. 2. Answered customer questions regarding any products or items in the store. 3. Worked warehouse product and put product out on the shelves. 4. Cashier duties included scanning items and taking payments by cash, debit, and credit. Giving exact change back to customer.
5. Working the photo department and developing film and printing customers pictures. Customer Service Coordinator
H&R Block - Phoenix, AZ
January 2007 to April 2009
1. Provided excellent customer service to every customer. 2. Answered incoming calls from customer that had questions about their taxes or wanted to set up an appointment to get their taxes done.
3. Outbound calls to customers reminding them of their appointment, informing them that their tax return was ready for pick up.
4. Set up appointments for walk-in customers.
5. Took payment from customers via cash, debit, and credit. 6. Copied, faxed, and filed alphanumerically.
In Home Caregiver
Desert Quail Run - Tucson, AZ
August 2004 to November 2004
1. Worked overnight shift. Helped patients to the bathroom, checked on them periodically through the night.
2. Bathed patients in the morning
3. Cooked patients breakfast
4. Administered morning medications to each patient. 5. Accompanied patient outside for daily activity until morning caregiver would arrive. Education
Certified Phlebotomist in Phlebotomy
Phlebotomy Training Specialists - Phoenix, AZ
August 2020 to September 2020
2 years of College in Nursing
GateWay Community College - Phoenix, AZ
August 2015 to October 2017
CNA in Nursing
Maricopa Skill Center - Phoenix, AZ
August 2014 to December 2014
High school diploma in Gender Studies
Fred G. Acosta Job Corp - Tucson, AZ
February 2004 to April 2005
Skills
• Phlebotomy
• Customer service
• Patient Care
• Venipuncture
• Vital Signs
• Front desk
Certifications and Licenses
Certified Phlebotomist
September 2020 to September 2022
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