Retention Specialist Paralegal
Resume:
EDUCATION
Master of Arts Legal Studies
Webster University, St. Louis, MO
May 2013
Relevant Coursework
• Graduate Certificate Paralegal
Studies
• Legal Study Analysis (Major)
Graduate Degree Certificate
Guidance & Counseling
Lael College & Graduate School
Jun 2004
Relevant Coursework
• Christian Counseling
Awards & Honors
• Magna Cum Laude
Bachelors of Science
Management
Tarkio College, MO
Jun 1990
Relevant Coursework
• Management (Major)
• Business Administration
8809 Santa Bella Drive
Hazelwood, MO, 63042
WORK EXPERIENCE
CONTACT
GAILE FORD
PROFILE SUMMARY
An accomplished professional with comprehensive experience in counseling, curriculum development, case management, paralegal, and claims management, paired with a knack for identifying shortcomings and making recommendations to streamline processes. Adaptable at developing career services programs that help clients explore and plan careers. Effective at informing customers about potential shortcomings in their skill sets and devising strategies to remedy these. Capable of developing training and development programs and objectives and conducting a pre-claim investigation, legal research, and initial case assessments. My ability to succeed in an environment where decision-making, self-motivation, a commitment to integrity, and excellent communication skills are held at a premium has helped me attain both my personal and professional goals. *****.****@*****.***
G F
PROFESSIONAL ATTRIBUTES
• Efficient at inspecting clients' career-related aspirations, concerns, and uncertainties throughout the consultation process
• Excelled at counseling individual learners while working with them to aid in the development of both hard and soft skills
• Demonstrating the ability to obtain recoveries from responsible parties on time successfully
• Skilled at serving as a single point of contact in the claims department for the assigned customers and the account management team
• Proficient at accurately documenting claims, both in eDocs and in the claims system, so that the claim documents are accessible and maintained, and the lawsuit reflects the investigation that took place Retention Specialist / Core Enrollment
SelectQuote, MO Sep 2020 – Present
• Monitor the timeliness of each application type to ensure objectives are met following the Centers for Medicare and Medicaid Services guidelines
• Help clients enroll in products such as Medicare Advantage, manage clients' CRM information, and lead drug planning process calls
• Research and resolve discrepancies in enrollment activities, evaluate customer inquiries and complaints, as well as ensure the integrity of enrollment eligibility processes
Investigator/Paralegal
Bedia Investigator, LLC, MO Feb 2018 – Sep 2020
• Served as an investigator for personal injury clients that are involved in motor vehicle accidents and slip and falls
• Communicated and coordinated with an attorney to assist with legal documents and procedures, as well as to vet the photographs and pieces of evidence
• Adroitly served as an independent contractor, spearhead, and oversaw the projects at hand from inception till final delivery, ensuring the attainment of the core objectives
Cargo Claims Adjuster
Uni Group, ST. Louis, MO Aug 2015 – Feb 2017
• Managed household/non-household goods for all lines of business, evaluated claims & liability, as well as comply with federal regulations, contract provisions, claims policies, and standard claim practices
• Investigated and gathered the information necessary to allocate settlement to the responsible parties
• Performed extensive communication with agents, shipping customers, military offices, installations, government bureaus, national account contacts, and Headquarters personnel
• Implemented means of resolution/settling disposition of claims with the insured and claimants or their legal representatives
Career Development Team Manager
St. Louis Job Corps Center, St. Louis, MO May 2011 – Aug 2015
• Verified CDP communications with assigned students throughout enrollment, monitored post-placement contacts and performed needs assessments throughout the service period
• Monitored all Vocational Skills Training (VST) projects and ensured compliance with TARS and Student Activity Guides
• Coordinated with business and industry representatives and community leaders to develop jobs, educational and training opportunities for graduates
• Identified class projects and provided technical assistance to all components of the Team Reviewed Center's Career Development and Career Transition Programs for compliance with established guidelines ADDITIONAL EXPERIENCE
Career Counselor
St. Louis Job Corps Center, ST. Louis, MO Oct 2006 – Jan 2011 Director of Recreational Services
NBA-ECHO Emergency Children' Home, ST. Louis, MO Jun 2000 – Feb 2006 CERTIFICATIONS &
LICENSURE
• Certificate in Alternative
• Dispute Resolution
• State Of Missouri License Real
• Estate Agent # 199*******
• State Of Missouri License Life
• Health & Accident Life Producer
#18332332
• State Of Missouri License
• Property & Casualty Agent
#8399945
PROFESSIONAL
SKILLS
• Team Leadership
• Critical Thinking
• Problem-Solving
• Paralegal
• Legal Investigation
• Career Counseling
• Case Management
• Dispute Resolution
• Arbitration
• Insurance
• Needs assessment
• Policy Compliance
• Advocacy
• Claims Adjustment
Contact this candidate