Management, business analysis, Microsoft Office, Smartsheets, more
Resume:
Thomas N. Thomsen
North Mankato, MN 56003
ads50l@r.postjobfree.com
An ambitious IT professional that has more than twenty-five years of experience. Have a wide-range of skills and expertise from working a variety of roles and projects. Team player that is passionate about providing excellent service.
Skills
IT Management Microsoft Windows CRM
Project Management Microsoft Office Salesforce
Business Analysis SQL Server CPQ
Account Management MySQL ERP
Database Administration Reporting Applications Quality Assurance System Administration Smartsheets JIRA
Experience
Senior Technical Support Engineer / Business Analyst Optum - Eden Prairie, MN
February 2017 to May 2022
● Provided Technical Support and Services for project management application.
● Worked with Product Development Manager on application development, testing, and deployment to the servers.
● Managed projects including implementations, upgrades and custom client services.
● Collaborated with Product Development Manager to execute the implementation plans in an Agile environment, using Jira for tracking purposes.
● Created / updated SQL queries for running reports
● Business analysis for processing and documenting business processes.
● Prioritized and tracked all defects / issues to resolution, escalated as appropriate.
● Worked with application users to define enhancement requests.
● Built and maintained working relationships with application stakeholders.
● Extracted data from time tracking and imported it into project management application..
● Analyzed, reviewed, forecasted and trended complex data.
● Evaluated system changes for downstream system and / or organizational impacts. Account Manager
Thriveon - New Ulm, MN
January 2016 to August 2016
● Managed services with a focus on proactive analysis and resolution of technical issues.
● Visited customers to maintain relationships with management and other key personnel.
● Created analytical reports from customer data then made recommendations for improvement to their hardware and software environments.
● Worked with VCIO to help customer's business grow by improving their IT systems. Database Analyst / SQL Programmer
Christensen Farms - Sleepy Eye, MN
March 2015 to December 2015
● Responsible for managing all of the company's database servers and databases.
● Microsoft SQL Server and Oracle database administration.
● Responsible for analytical database projects and report development.
● Managed CRM systems along with customer data for applications and analytics.
● Worked with ERP software.
Data Services Manager
Agiltyx - Mankato, MN
March 2014 to September 2014
● Built a successful department of Data Analysts to create mosaics from drone imagery.
● Trained and managed internal and customer Data Analysts.
● Managed more than 100 servers and virtual machines within the department budget. Engineering and IT Project Manager
Quad/Graphics - Waseca, MN
June 2013 to March 2014
● Managed Engineering and IT Technical Infrastructure projects for all company locations.
● Analyzed business requirements and made changes to ensure that end user expectations were satisfied on projects.
● Worked on projects directly with IT, Engineering, end users, and vendors.
● Provided a clear project justification path while managing all of the Engineering / IT capital and service expenses.
Director of Technical Support and Services
FPX - Mankato, MN
June 2010 to March 2013
● Managed team of Technical Support and Service Engineers.
● Managed the internship program with Minnesota State University-Mankato to automate testing of CPQ applications.
● Account management of cloud-based and enterprise CRM / CPQ customers.
● Responsible for managing applications to ensure the timely resolution of all customer requests.
● Administered SLA and licensing agreements with customers and vendors. Technical Support and Systems Administration Manager FPX - Mankato, MN
February 2007 to June 2010
● Managed team of Technical Support Engineers and System Administrators.
● Worked with the management team to provide direction for customer planning and application deployments.
● Deployed new server environments and maintained current environments.
● Responsible for all server environments including production, development, and testing.
● Salesforce.com administration and integration with CPQ sales systems.
● Negotiated pricing and managed relationships with hosting providers. Systems Administrator
FPX - Mankato, MN
February 2005 to February 2007
● Created and maintained application server environments that run cloud-based CPQ software implementations.
● Configured and maintained SQL Server environments.
● Worked with Salesforce.com to integrate and maintain customer implementations.
● Monitored CPQ environments 24x7 to ensure application and database server uptime. Senior Technical Support Engineer
FPX - Mankato, MN
March 1996 to February 2005
● Worked with customer’s technical resources to answer questions, troubleshoot issues, and fulfill enhancement requests.
● Customer Service Lead that worked extensively with data configuration software.
● Managed customer data for their production web sites.
● Created and maintained ETL reports and customized report templates.
● Maintained ERP software and provided support for it. Education
Bachelor's of Science in Computer Information Sciences / Business Administration
Minnesota State University-Mankato - Mankato, MN
September 1998 to May 2002
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