Service Representative Customer

Summary

Skills

Experience

Blythe L. Chavarria

Crown Point, IN 46307

M: 773-***-****

***************@*******.***

Proven track record of working effectively with clients and co-workers in diverse and often demanding situations. Consistently striving to improve levels of performance and undertake new challenges.

Employee scheduling

Superior communication skills

Dependable and reliable

Organized

Personnel training and

development

Courteous demeanor

Proficient in MS Office

Large cash/check deposits expert

Staff training and development

Opening/closing procedures

Energetic work attitude

Cash handling accuracy

July 2010

to

September 2017

Merieux Nutri-Sciences Chicago, IL

Senior Audit Coordinator

Schedule audits for auditors in US & Canada following MNCert scheme owner and customer requirements

Manage detailed information accurately to execute schedule changes based on customer and internal expectations Maintain customer care and excellence through responsiveness, communication and professionalism with all external & internal clients

Responsible for managing, negotiation and logistically planning auditors schedules to meet internal efficiency fiscal goals and customer specific scheduling guidelines and expectations using scheduling database

Negotiates, plans and confirms audit dates with suppliers and customers to meet customer driven deadlines

Communicates discrepancies and issues with Account Managers and others with providing supplier and customer updates Maintain the auditing database and other communication tools with pertinent scheduling notes as needed for reference and verification. Routine reconciliation of auditors' calendars and scheduling database to ensure accuracy

Communicate verbally and / or in writing to audit sites regarding individual customer (s) program requirements, goals, deadlines and expectations

Optimize the efficiency of auditor's schedules by following official protocols. Responsible for the routine decision-making regarding scheduling

Education and Training

Provide, as required, summaries on scheduling challenges. Analyze scheduling trends, and communicate findings internally to management

Support corporate quality and continuous improvement process Perform other tasks

March 2007

to

July 2010

Silliker, Inc Chicago, IL

Client Service Representative

Assist third-party auditors with daily reports

Address client issues and ensure their needs are met Identify departures from the quality systems and/ or test procedures and document observations in accordance with prescribed complaint system

Manage and have direct contact with customer's upper management and account managers and provide feedback

Handle large volume of calls on daily basis

Work closely with colleagues to meet department goals December 1995

to

March 2004

Best Buy, Inc Countryside, IL

Adminstrative Senior / Media Supervisor

Open store for daily business

Daily, weekly, monthly banking deposits

Assist Operations Manager with daily duties

Complete schedules for 150 employees using Oracle Database Daily reports

Assist Operations team with checking customers out of store for purchases and/ or returns

Complete weekly payroll for entire store

Customer Service

Achieve goals of sales

1990 Rich South Campus High School Richton Park, IL, United States High School Diploma: General

Contact this candidate