Industrial Training Customer Service

RESUME

Sharath Chandra Thallapally Hospitality Professional.

Mail:******************@*****.*** Mob: +919*********

CAREER OBJECTIVE: -

To work in a stimulating environment where I can apply and enhance my knowledge skills to serve the firm to the best of my efforts.

KEY SKILLS: -

Outstanding customer, employee relations and communication skills.

Time management and organizational skills.

Strong ability to promote superior quality customer service.

Strong ability to solve practical problems effectively with internal and external customer.

Ability to calculate figures and amounts, proportions, percentages, and volumes to track inventory, controls and hotel financial statements.

Key Skills:Hospitality management, Event management, Quality Control Management, Safety and Security management,Analyze monthly P&L, Audit catering units’safety and hygiene, Administration, Inventory Management, Liquor mixology, Vendor Management, Complaint handling.

Computer Skills: MS Office, Outlook, Excel, Power point, Good Internet Knowledge, Google Surfing.

EDUCATIONS

Level

Name of the Institution

Board/Council University

Year of Passing

B.sc (Catering Science & Hotel Management)

Global Institute of Hotel Management

Bharathiar University, Coimbatore.

2012

Intermediate

Govt Junior College

Board of Intermediate Education, A.P.

2009

SSC

Zilla Parishad High School

Board of Secondary Education, Andhra Pradesh

2007

WORK EXPERIENCE:

Currently working Movie Time Cinemas Hyderabad as Operational Manager from Oct 2021.

Worked 2 years in IRCTC as Hospitality Manager in Secunderabad. (July2019– July2021).

Worked 3 years in Taj Group of Hotels as Team Leader(FNB) in different outlets.(July 2018 – April 2019, October 2014 - December 2016)

Worked01 year in Green Park Group of hotels as Team Leader in FNB department. (March 2017 – May 2018)

Worked 01 year in Park Group Hotels as Guest Service Associate in FNB outlets. (April 2013 - June 2014)

Completed Industrial Training in The Glokonda Hotel, Masabtank, Hyderabad. Worked as a trainee in all Hotel Operations for 06 months.(July 2010 to December 2010)

Key Responsibility Areas:

Responsible for the daily Operations.

Updating monthly and daily budget reports.

Analyze monthly P&L; investigate variances and takes corrective actions.

Food cost control, procurement and vendor management operations.

100% implementation of SOP & Custodians of all departmental SOP in the unit.

Maintain safety and hygiene policy and system processes are implemented and followed as per the company policy.

Checks the quality of raw and cooked food products to ensure that standards are met.

Quality hygiene and sanitization standards are maintained at each site as per FSSAI.

Proper equipment handling cleanliness storage and maintenance performs daily checks before and after production.

Responsible for quality control, inventory, health and safety regulations and customer service.

Overseeing the stock levels and placing the advance.

Planned and directed functions of the food and beverage department to meet the daily needs of the operations maintain high standards of quality service.

Purchases appropriate supplies and manages food and supplyinventories according to budget.

Participated in weekly department meetings to discuss way to needs of future Customer with food and beverage outlets.

Created and executed effective training programs by identifying training needs.

Introduced a “MonthPromotion”

Launched new ideas which resulted in increased revenue and growth.

Consistently created repeated business by ensuring outstanding customer satisfactions.

Addressed complaints and resolved problems with both staff and customers.

Responsible for increasing the business.

Assisted with inventories, ordering, staff training, and end of day reports.

Responsible for cash handling and closing the shifts.

Handling team complaints efficiently.

Recruit new staff, and train and develop existing staff.

Motivates and directs team members to do what it takes to exceed customer expectations with food Works.

Guest satisfaction by achieving high levels of Service Standards.

Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.

Handling Extranets to reply customer queries, rate differences, booking confirmations.

Strength:

Good planning & organizational skills.

Self-Confident and hard working.

Ability to adopt any work environment.

Willingness and ability to pick up new technical skills.

PERSONAL DETAILS:

Nationality : Indian

Sex : Male

Date of Birth : 1992

Marital Status : Married

Languages Known : Telugu, English & Hindi

Place:

Date: (T. Sharath Chandra)

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