Leslie Thomas

P.O Box ***

New Kingstown, PA ****2

Email: ads4xp@r.postjobfree.com

(H) 843-***-**** (C) 646-***-****

Objective: Upbeat individual seeks customer service rep or account manager opportunity that will benefit from good communication skills, calm demeanor and a knack for solving problems.

Employment:

2022- Current Ryder Overhead Doors

*Drive and Operate trucks

*Pick up and deliver various goods and materials for commercial and home based doors.

*Adhere to DOT safety regulations

2020 – 2022. Pella Windows and Doors Corporation

*Follow instructions, locate and read GPS directions for Regional deliveries

*Load and Unload cargo

*Pre and Post inspect trucks

2017-2018 Aerotek

*Perform Account Management skills to maintain medical supply orders for accounts.

*Organize spreadsheets for supply orders for multiple companies.

*Maintain customer satisfaction by providing problem solving techniques immediately to all situations.

2014-2017 Verizon Wireless, North Charleston, SC

*Promoted to the Retention Department within a year of employment, where I was responsible for speaking to customers looking to leave Verizon Wireless and join competitors.

*Handled a high volume of inbound and outbound phone calls in regards to billing and account inquiries.

*Responsible for answering product questions and servicing accounts as needed.

*Performed troubleshooting and problem solving skills to provide solutions to customers.

2011-2014 IQOR, Holdings, INC. North Charleston, SC

*Supervise several employees to ensure performance metrics were being reached.

*Responsible for performing 50+ outbound phone calls on a daily basis.

*Dealt with any customer profiles and input demographics as needed.

*Handle challenging situations professionally and calmly to ensure customer satisfaction at all times.

Education:

2014- Present Strayer University Charleston, SC

Business Administration

06/94-05/97 Hudson Valley Community College, Troy, NY

*Biological Sciences A.A.S

*Excellent references available upon request

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