Madelyn Dickinson

**** ****** **

Pensacola FL **526

850-***-****

ads4xk@r.postjobfree.com

OBJECTIVE:

Computer repair posi-on for a professional services company seeking to benefit from proven computer skills and exper-se.

EDUCATION AND TRAINING:

A.A Computer Science, ITT Technical Ins-tute, AL, 2012 NCRU Cer-fica-ons: Electrical Theory I, II, and III, PC I and II, Mechanical, PC Diagnos-cs, Network I and II.

QUALIFICATIONS SUMMARY:

• Cer-fied Computer Repair Technician successful at developing unique troubleshoo-ng techniques.

• Execute high-quality repairs.

• Highly organized: accomplish assigned tasks in an efficient manner.

• Self-starter; able to work well with minimal direc-ons. PROFESSIONAL EXPERIENCE

Na-onal Cashier Register CE Level 2 Sept 2013- Current

• Disassembled systems on-site to diagnose issues and make selected repairs.

• Request information about software and hardware issues and document all concerns.

• Troubleshoot systems and work with customers to determine needed hardware or software changes.

• Break down systems, remove malfunctioning hardware, and install new parts.

• Perform all repairs with utmost concern for customer privacy.

• Resolve selected issues with smart phones and tablets.

• Trouble shoots NCR Self-Checkouts, retail Point-Of-Sale, IBM registers and controllers, Lexmark printers, HP and Dell PCs, cisco switches.

• Work with liWle to no supervision.

• Responsible for providing installa-on, maintenance and repairs on equipment within an assigned territory/region to assure con-nuity of customer opera-ons and high levels of customer sa-sfac-on.

Madelyn Dickinson

7320 Wymart Rd.

Pensacola FL 32526

850-***-****

ads4xk@r.postjobfree.com

• Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and ploWers, enterprise level servers, networks and soYware, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communica-ons equipment, network and systems management/protocols

(Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)

NEW HORIZONS COMPUTER LEARNING May 2013 – Sept 2013 Administra-ve Assistant

• Sales Support and Technical Assistance.

• Proctor / monitor cer-fica-on tes-ng.

• General records maintenance.

• Server Configura-on/management, Computer maintenance /troubleshoo-ng.

• Re-image classroom computers and rearm MS Office as necessary U.S. ARMY RESERVE - Mobile, AL May 2011-December 2013 Reservist / Combat Support and Readiness

• Operate all wheel vehicles and equipment over varied terrain and roadways for support of combat opera-ons.

• Secure cargo against inclement weather, pilferage, and damage.

• Maintain vehicle component material handling equipment (MHE), as required. U.S. ARMY NATIONAL GUARD – Pensacola, FL May 2005-May 2011 Ac-ve Duty Soldier / Materials Management

• Secret security clearance

• Established and maintained stock records and other documents.

• Maintained automated and manual accoun-ng records.

• Reviewed and verified quan--es received against bills of lading, contracts, purchase requests, and shipping documents.

HUNTINGTON INGALLS – Pascagoula, MS January 2012-March2012 Sub-contractor

Madelyn Dickinson

7320 Wymart Rd.

Pensacola FL 32526

850-***-****

ads4xk@r.postjobfree.com

• Ensured user data and se_ngs are iden-fied.

• Ran Desktop DNA to preserve user se_ngs.

• Installed new desktop system.

• Migrated peripherals such as scanners and printers.

• Restored user data and user specific se_ngs.

• Validated hardware and applica-ons are func-oning properly. AWARDS AND RECOGNITION:

Army commenda-on medal, Meritorious unit commenda-on, Army good conduct medal, Army reserve achievement medal, Na-onal defense service medal, Global war on terrorism service medal, Iraq campaign medal with campaign star, Army service ribbon, Overseas service ribbon, Armed Forces reserve medal.

Contact this candidate