Repair Technician Sales Support
Resume:
Madelyn Dickinson
Pensacola FL **526
***************@*****.***
OBJECTIVE:
Computer repair posi-on for a professional services company seeking to benefit from proven computer skills and exper-se.
EDUCATION AND TRAINING:
A.A Computer Science, ITT Technical Ins-tute, AL, 2012 NCRU Cer-fica-ons: Electrical Theory I, II, and III, PC I and II, Mechanical, PC Diagnos-cs, Network I and II.
QUALIFICATIONS SUMMARY:
• Cer-fied Computer Repair Technician successful at developing unique troubleshoo-ng techniques.
• Execute high-quality repairs.
• Highly organized: accomplish assigned tasks in an efficient manner.
• Self-starter; able to work well with minimal direc-ons. PROFESSIONAL EXPERIENCE
Na-onal Cashier Register CE Level 2 Sept 2013- Current
• Disassembled systems on-site to diagnose issues and make selected repairs.
• Request information about software and hardware issues and document all concerns.
• Troubleshoot systems and work with customers to determine needed hardware or software changes.
• Break down systems, remove malfunctioning hardware, and install new parts.
• Perform all repairs with utmost concern for customer privacy.
• Resolve selected issues with smart phones and tablets.
• Trouble shoots NCR Self-Checkouts, retail Point-Of-Sale, IBM registers and controllers, Lexmark printers, HP and Dell PCs, cisco switches.
• Work with liWle to no supervision.
• Responsible for providing installa-on, maintenance and repairs on equipment within an assigned territory/region to assure con-nuity of customer opera-ons and high levels of customer sa-sfac-on.
Madelyn Dickinson
7320 Wymart Rd.
Pensacola FL 32526
***************@*****.***
• Perform Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and ploWers, enterprise level servers, networks and soYware, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communica-ons equipment, network and systems management/protocols
(Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
NEW HORIZONS COMPUTER LEARNING May 2013 – Sept 2013 Administra-ve Assistant
• Sales Support and Technical Assistance.
• Proctor / monitor cer-fica-on tes-ng.
• General records maintenance.
• Server Configura-on/management, Computer maintenance /troubleshoo-ng.
• Re-image classroom computers and rearm MS Office as necessary U.S. ARMY RESERVE - Mobile, AL May 2011-December 2013 Reservist / Combat Support and Readiness
• Operate all wheel vehicles and equipment over varied terrain and roadways for support of combat opera-ons.
• Secure cargo against inclement weather, pilferage, and damage.
• Maintain vehicle component material handling equipment (MHE), as required. U.S. ARMY NATIONAL GUARD – Pensacola, FL May 2005-May 2011 Ac-ve Duty Soldier / Materials Management
• Secret security clearance
• Established and maintained stock records and other documents.
• Maintained automated and manual accoun-ng records.
• Reviewed and verified quan--es received against bills of lading, contracts, purchase requests, and shipping documents.
HUNTINGTON INGALLS – Pascagoula, MS January 2012-March2012 Sub-contractor
Madelyn Dickinson
7320 Wymart Rd.
Pensacola FL 32526
***************@*****.***
• Ensured user data and se_ngs are iden-fied.
• Ran Desktop DNA to preserve user se_ngs.
• Installed new desktop system.
• Migrated peripherals such as scanners and printers.
• Restored user data and user specific se_ngs.
• Validated hardware and applica-ons are func-oning properly. AWARDS AND RECOGNITION:
Army commenda-on medal, Meritorious unit commenda-on, Army good conduct medal, Army reserve achievement medal, Na-onal defense service medal, Global war on terrorism service medal, Iraq campaign medal with campaign star, Army service ribbon, Overseas service ribbon, Armed Forces reserve medal.
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