Mariam Imran

Sterling, VA ***** • ads4xj@r.postjobfree.com • (Cell) 703-***-****

Obtaining a long-term position will allow me to utilize my six excellent years of experience as a dedicated customer service representative. Accomplish outstanding client satisfaction. Passionately, wanting to grow within the business & contribute to company success.

SUMMARY:

●Hard worker with a warm demeanor. Open to work shifts including nights, weekends, & holidays/overtime

●Extremely effective at working in both team-based, & self-directed capacities. Ability to approach appropriate making decisions that positively impact team

●Tech-savvy; Certified Word, Outlook, and Excel beginner

SKILLS:

●Six years of customer service experience, & enthusiastic leadership qualities

●Strongly organized to promote & increase customer satisfaction

●Remain knowledgeable & up-to-date on changes, & developments within the industry

●Multitask; record maintenance, & customer cases/tickets (Data Entry)

●Excellent verbal, & written communication

●Strong knowledge of collaboration tools (Zoom, Skype, Slack, Outlook Mail, Google Hangout)

●Trained & educated on healthcare, sales techniques, & communication skills

WORK EXPERIENCES:

Facility Account Specialist Contract job

March 2022-oct 2022 National Datacare Corporation

●Provide residents w/ banking services to nursing homes (long-term care industry)

●Reconcile checking accounts

●Assist w/ processing bank transactions, & also to prevent overdrafts

Afghan Refugee Facility Monitor Contract job

Aug 2021-Sep 2021 Dulles Expo Center

●Humanitarian assistance/ relieve

●Provide navigation to the restroom & other essentials needed (Clothing, shower, feminine products, etc.)

●Translation advantage

Health Mitigation Monitor Contract job

Nov 2020-June 2021 Little River Elementary School

●Positively greet staff/teachers while utilizing thermometers to identify fever

●Reinforce safety precautions; social distancing, sanitization, keeping the mask on, signage

●Monitor & observe throughout the building

●Report or inform any concerns to the school administration

●Help navigate children to their classroom

Health Screener Contract job

Sep 2020-Nov 2020 Kaiser Permanente

●Monitor & use thermometers to detect a fever in all patients & infants

●Happily greet patients/physicians & offer professional assistance

●Genuinely ask required questions about all COVID symptoms, & provide masks

●Inform providers or staff of members needing immediate attention

●Instruct/redirect patients who think they may have COVID-19 to an available facility

●Contact Security/Manager for any escalation issues regarding masking or visitor policy

Customer Care Representative Seasonal job

Nov 2019-Feb 2021 The Teaching Company

●Actively responded to all customer inquiries thoroughly, & professionally

●Effective listening, & knowledge of negotiation skills

●Relationship-building/client engagement; genuine desire to help others

●Assist customers w/ accurate research information

●Educate customers on different promotions to make good buying decisions

Online Banking Call Tech Contract job

July 2019-Nov 2019 Fiserv

●Strongly able to multitask, & handle high-volume calls internationally

●Cooperate in a fast-paced environment responding to inbound & outbound calls

●Educate clients by explaining step-by-step procedures, providing acct balance, navigating the website, & handle fraudulent activities

●Documents all call information accordingly (Create cases)

●Identify, authenticate and escalate priorities immediately

●Professionally manage all customer complaints, & technical difficulties regarding their acct(s)

Cashier/ Pharmacy

March 2018-May 2019 CVS Health

●Trained members on new procedures: excellent customer service, & sales techniques

●Very organized & assisted w/patient's medications

●Provided customers with information on specials, & discount deals

●Created attractive displays to persuade, & promote items

Crew Trainer

March 2017-Dec 2018 McDonald

●Greet all customers with a smile, & enhance friendly service

●Leadership qualities; handle closing the management team, & training new members

●Processed cash, and credit payments rapidly, & very accurately

●Actively responded to all customer inquiries thoroughly, & professionally

Crew Trainer/ Cashier

March 2016-Feb 2017 Chipotle

●Train new members; provide daily new knowledge, & manage to handle money

●Attended to customer needs, questions, & Complaints

●Educated customers on different promotions

EDUCATION:

High School Diploma

2019- PRESENT:

Northern Virginia Community College

CERTIFICATIONS:

• WORD 2019

• OUTLOOK 2019

• EXCEL 2019

Actively pursuing: Health Administration Assistant (CMAA), Electronic Health Records (CEHR)

REFERENCES:

• Jasmeen Kaur Saini, Department Manager •

(Cell) 703-***-****

• Najeeb Temory, Department Manager •

(Cell) 571-***-****

Contact this candidate