GURDEEP SINGH

Mobile :- +66-946****** / +91-838*******

E-mail: - ads4vn@r.postjobfree.com / ads4vn@r.postjobfree.com

CAREER OBJECTIVE:

I would like to dwell into a challenging position with an organization that offers growth, based on dedication and proven ability. I am looking for an organization that trains, educates and the professional disciplines.

PROFESSIONAL SUMMARY:

A highly competent IT Service Management Professional with 11 years of experience in Linux and Windows Environment and having experience in service delivery, Team handling, Vendor Management, Server Management, Backup Management, IT Infrastructure and Network Support. We have actively participated in incident review, root cause analysis, system & network monitoring process improvements.

AREAS OF EXPERTISE

Service Desk Management

Server Management

Backup Management

Vendor Management and Contract Negotiation

Industry Domain Expertise : E- commerce, IT Software Development

KEY DELIVERABLES

Service Delivery and Management

Prioritize and monitor progress of service requests and incident tickets.

Monitor technological and operational changes to IT services and modify support activities and work processes accordingly.

Resolving security issues of users all through landscape: Role Administration, Resolving missing authorizations by providing required access to users.

Managing the backup of the servers, Symantec backup exec management, Virtual infrastructure Management.

Review of critical IT services/ Help desk to ensure its availability and support to business users.

Meetings with IT Vendors, suppliers and Consultants for IT requirements / technology trends / solutions.

IT Governance – Monitoring, Audits and Reviews

Weekly review the team on various control and check points / critical parameters like daily backup of critical identified users, network issues, IT security etc

Monthly review on various parameters like Hardware Inventory, Data backup, and Uptime etc.

IT Infrastructure Management, Planning and Implementation

Plan, select and deploy scalable and flexible IT infrastructure to support IT application and business needs.

Lead various initiatives on IT infrastructures consolidation and strengthen – WAN, LAN, Networks, Servers, Virtualization, IT Security, Internet, Intranet.

Lead and plan IT setup requirements, budgets and implementations for new location and improvement in existing setup.

WORK EXPERIENCE:

1.Tech Mahindra, Noida, UP

IT Technical Specialist Aug 2022 to till date

Client – Orange (Belgium)

Setup and implement ELK stack for Performance Indicator monitoring and automate the task.

Mentor the team for configuration and automation.

Weekly review the application to analyze and upgrade the architecture as per requirement.

2.Tech Mahindra, Thailand, Bangkok

Application Support Supervisor Aug 2020 to July 2022

Project – Application Management ( Aug 2020 to July 2022)

Client – DTAC (Thailand)

Implement Nagios and Zabbix tool for monitoring and automate the task in application

Implement and managing splunk tool for monitoring logs

Planning and Deployment of Proxies for APIs and modifying the services in APIGEE

Implement and deployed the scripts for data backup

Weekly review the application performance and modify the services and upgrade the capacity as required.

Experience on Grafana, HTML, python

3.Tech Mahindra, Noida, UP

Sr. Support Engineer Feb 2017 to July 2020

A. Project – Server Monitoring ( Feb 2017 to Dec 2019)

Client – AT&T (USA)

Implement Nagios tools for monitoring the servers and automate the services failure.

Implement Thruk for end users to monitor their services.

Monitoring IT tickets and assign to juniors for rectify the issues as per given SLA.

Meetings with team players for review the weekly incident and modifying the services as required after discussion.

Implementing backup task and review the weekly reports.

Weekly review the Nagios servers capacity and performance and modify as required after discuss with management.

B.Project – Devops (Jan 2020 to July 2020)

Client – AT&T (USA)

Planning and implementing Nagios Server for Hardware monitoring and services.

Working on splunk tool for monitoring the services logs and modify the services as required.

Planning and Deployment of Containers on Kubernetes and modifying the services as per operational requirement

Managing and Implementing Jenkins jobs as per operational requirement.

Monitoring IT tickets and rectify the issues as per given SLA.

Mentor Team Mates for Operational task as per business requirement.

1Software Business Solutions Consulting, Gurugram, Haryana

IT Administrator March 2015 to April 2016

Resolve day to day activities : Desktop support, Permission, User management

Symantec Backup Monitoring and Implementation

Configure Nagios for monitoring Servers and IT peripherals

Maintain IT assets Inventory

Vendor Management

Implementing Tally server

Provide support to remote users

2Way 2 Online Interactive India Pvt Ltd, Gurugram, Haryana

IT Administrator (AM) August 2014 to March 2015

Installing and troubleshooting Software and Network Related issue on windows and Linux Platform

Taking backup of official data on weekly basis

Configure PFsense firewall

Configuring Mail client Softwares and Network Printer

Implement FreeNAS and Owncloud for data backup and data sharing

Implement WSUS

Maintain IT assets Inventory

Configure Nagios for Monitoring IT Peripherals

3NSI Infinium Global Pvt Ltd, Mahipalpur, New Delhi

System Administrator Dec 2011 to May 2014

Maintain IT assets Inventory

Taking backup of official data on daily and weekly basis

Configuring Cyberoam Firewall

Configuring Mail client softwares on Windows and Linux Platform

Installing and Configuring Tally ERP 9.0 server and client

Maintain Local / Shared / Network Printer

4Planet E-Com Solutions Pvt. Ltd. Peeragarhi, New Delhi

Network Administrator Nov 2008 to Jan 2011

Maintain Systems Inventory and Network

Installing Dotnet, Java and PHP softwares

Implement Active directory on windows 2003

Installing Antivirus Softwares (Quick Heal, Symantec, Mcafee)

Configuring Mail Client Softwares and shared printer

Implementing NAT Server

Take backup on weekly basis

EDUCATION:

Done BCA from SMU (2014)

Passed Sr. Secondary School Examination from CBSE (2004)

CERTIFICATION:

Done professional Diploma in Office Automation & Web Designing through Saraswati Computer Education Centre (2006)

Done Certification course in PC Support and Networking through Indian Institute of Hardware Technology Limited (IIHT) (2007)

Microsoft Certified System Administrator Since 2006

STRENGTHS:

Quick Learning

Self-starter

Team lead

PERSONAL PROFILE:

Father’s Name : S. Gurmeet Singh

Date of Birth : 22 – 09 – 1986

Nationality : Indian

Languages Known : English, Hindi and Punjabi

Place: New Delhi (Gurdeep Singh)

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