Administrative Assistant Office Manager
Resume:
Chemetria Gatlin
Fort Worth, TX
***********@*****.***
Focused, enthusiastic, and multi-talented professional with an objective to utilize my analytical,
technical and leadership skills to provide services that will help to enhance the overall profitability of a
leading organization.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
The Benefit Link-Colleyville, Tx
January 2022 to Present
Hours per week: 40
Answer phones, return voicemails and emails and schedule appointments
Examine documents for accuracy and conformance to standards
Correspond with clients, agents, and insurance companies to obtain information
Customer Care
ADT Security Services - Irving, TX
July 2021 to Present
Hours per week: 20
Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible parties.
Paying attention to detail while documenting alarm handling procedures within the alarm screens.
Completing alarm processing in accordance with departmental procedures.
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Receiving inbound calls related to alarm call back inquires.
Financial Clearing Specialist
PSN Affiliates - Irving, TX
October 2020 to April 2021
Supervisor: Teresa Jackson; Contact: 817-***-****
Salary: 35,520.00 per year
Hours per week: 40
Strong verbal, interpersonal, and telephone skills. Experience in healthcare setting and computer
knowledge. Attention to detail and ability to multitask in complex situations. Demonstrated ability to
solve problems independently or as part of a team.
Pre-register patients, verify insurance eligibility and benefits, validate pre-certification or referral status.
Verify insurance eligibility and benefits by utilizing integrated real-time eligibility tools, payer websites,
and telephone calls to payers.
Medical Records Clerk
North Texas Orthopedics - Grapevine, TX
October 2014 to October 2020
Hours per week: 40
Responsibilities:
Answered phone, transferred calls to correct department, schedule appointment, verified insurance,
collected payments, medical records request, burn x-Ray and/or MRI on to disk, FMLA, STD, return to
work notes and received incoming faxes.
Accomplishments:
Working in the front office if there was any issues coworker would come to me to try and have the
issues resolved. If I was unable to resolve the issues, then I would ask the office manager to help resolve
the issues.
Assure patient FMLA and/or STD form was filled out correctly and turned in on time. Made sure that
any medical records request was completed in a timely manner.
Skills Used
Multitask, using computer, phone system with multiple lines.
Administrative Assistant
Killeen Pediatric Care Clinic - Killeen, TX
December 2012 to August 2014
Hours per week: 40
Responsibilities:
Answered phone, transferred calls to correct department, schedule appointment, verified insurance,
collected payments and checked patients in and out.
Accomplishments:
Working in the front office if there was any issues coworker would come to me to try and have the
issues resolved. If I was unable to resolve the issues, then I would ask the office manager to help resolve
the issues.
Skills Used
Multitask, using computer, phone system with multiple lines.
Administrative Assistant
Adult, Child and Family Counseling Center - Killeen, TX
January 2012 to December 2012
Hours per week: 40
Checking clients in and out, making new appointment and answer phone. Verify insurance information
for our clients. Setup client files.
CNA
Heartland Health Care
May 2011 to January 2012
Hours per week: 40
CNA:
Provided day to day care for the elderly. Gave baths, combed hair, assisted in dressing, feeding, etc.
Preformed blood pressure checks.
Education
Diploma
Copperas Cove High School - Copperas Cove, TX
Skills
Scheduling, Receptionist
Certifications/Licenses
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