Customer Service Data Entry
Resume:
Chasity Anderson
Oklahoma City, Oklahoma *****
*****************@*****.***
Summary: Energetic personality with deep commitment to high standards of service, performance and integrity. With high focus on safety and quality performance that will reflect company values. Class A CDL holder with X endorsements. Education:
CDL University Sept 2019 - Oct 2019
Metro Technology Centers: Culinary Arts and Restaurant Management 2014-2016 Rose State College: Empower Program 2011-Nov 2011
Leadership Training:
Ken Blanchard: Self Leadership
Customer Service Etiquette with Susan Updegraff
Additional Training:
MS computer software applications, Customer Service, Medical Terminology and HIPAA
training Special Skills:
18 months Commercial Driving
10+ years Customer Service
Delivery Driver
Retail
Four year Cook/Restaurant
Three year technical support
Data entry
Verbal/Written communication
Organizational skills
Time management skills
Multitasking
Interpersonal skills
Experience:
Commercial Truck Driver
West Coast Trans
Aug 2021 - Present
Before start of route conduct pre-trip. Inspect that equipment is without fault and operational. Duties included following all safety guidelines while operating equipment. Adhere to all traffic rules. Make appointment on time. Make sure reefer was at proper temp settings and secure loads with load locks. Conduct post trip at end of route.
Commercial Truck Driver:
Schneider
Feb 2021 - Aug 2021
Before start of route conduct pre-trip. Inspect that equipment is without fault and operational. Duties included following all safety guidelines while operating equipment. Adhere to all traffic rules. Make appointment on time. 80% drop and hook. Conduct post trip at end of route.
Commercial Truck Driver:
Stericycle
July 2020- Present
Before start of route conduct pre-trip. Inspect that equipment is without fault and operational. Duties included loading truck for route, following all safety guidelines while operating equipment, followind designated route, and servicing customers in a timely manner. Also adhere to all traffic rules. Conduct post trip at end of route and unload truck for end of shift duties.
Delivery Driver/Warehouse:
Amazon Inc
Oct 2019-July 2020
Safely deliver packaged items to customers in local and rural areas. Ensuring to obey all traffic laws. Following designated routes mapped by carrier. Ensure accuracy and production was met. 20-40 stops on route depending on load. Safely unloading cargo. Inspecting delivery vehicle before and after routes to ensure proper maintenance and no damage.Sort boxes and packages from conveyor belt to proper pallet locations. Being accurate in each sortation. Placing incorrectly labeled packages in correct lane to be properly sorted. Maintaining accuracy and speed for production purposes. Safely build containers to be shipped. Load and unload cargo to be sorted for delivery.
Receptionist:
Dynamic Workforce Oklahoma
March 2018-June 2019
Greeted customers, directing them to the correct department sorting and filing paperwork as necessary, answering dual phone lines and directing calls as needed or taking appropriate actions if there was something I could assist the customer with.
Restaurant Manager:
Subway: May 2014- March 2019
Executed daily operations of the restaurant. Insured all opening and closing procedures were followed to Subways standards. Managed and insured all staff were friendly and welcoming to customers. Directly hired, trained, disciplined,and discharged as necessary. Submitted weekly food order for store. Transmitted weekly inventory through the WISR. Followed all food safety regulations. Organized the weekly schedule. Stayed within specific cost guidelines each week food invoice.
Customer Service Representative:
Convergys: Feb 2008-April 2012
I answered inbound call to assist customers with questions, build rapport with the customer, provided answers for billing inquiries and troubleshoot technical issues which included assisting customers with hardware/software setup, the installation of hardware, and step by step instruction on how to solve hardware/software issues. I handled programming changes and concerns. I scheduled service appointments for new and existing customers, processed payments, applied up selling techniques when appropriate and provided a first call resolution to any problem on hand.
Cashier:
Walmart: Oct 2007-Feb 2008(seasonal)
I assisted customers with the checkout process, I bagged and sacked retail items and groceries, handled multiple payment transactions and provide a quality experience when customers checked out with me.
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