Executive Housekeeper

Resume

Khorshed Alam

Executive Housekeeper

Holiday Inn Dhaka

Mobile: 017********

Email- *****************@*****.***

Objective:

Under the general guidance a supervision of the General Manager oversees and directs the assignee segment of the day – to – day operation of the Housekeeping & Laundry Department.

Professional Experience:

# Currently working as Executive Housekeeper & pre-opening team member in Holiday Inn Dhaka Managed by IHG from December 2019.

# Worked as a pre-opening team member with holding the position of Executive Housekeeper at Four Points by Sheraton Dhaka from August 2016 to December 2019.

# Worked with pre-opening team member as an Assistant Executive Housekeeper at The Westin Dhaka from February 2007 to June 2015 more than eight years.

# Worked as a Senior Floor Supervisor in InterContinental Jeddah, KSA from September 2003 to January 2007.

# Worked as an overall in charge of the Housekeeping & Laundry Operation in Al Murjan Beach & Resorts Managed by InterContinental Jeddah, KSA in 2003.

# Worked as a Floor Supervisor in InterContinental Jeddah, KSA from February 1999 to September 2003.

# Worked as a Junior Floor Supervisor in InterContinental Jeddah, KSA from June 1997 to January 1999.

# Worked as a Houseman & a Room Attendant in InterContinental Jeddah, KSA from December 1992 to May 1997.

# Worked as a Houseman in Riyadh Conference Palace (InterContinental Hotels & Resorts) Riyadh, KSA from August 1992 to December 1992.

# Worked as a Room Boy in Bangladesh Parjaton Corporation from August 1990 to August 1992 that is National Hotel & Tourism Training Institute in Bangladesh.

Educational Qualification:

# Completed Bachelor of Arts (Pass) from Bangladesh Open University.

Professional Training:

* Completed certificate course in Housekeeping & Laundry Department in National Hotel & Tourism Training Institute (Bangladesh Parjaton Corporation-National Tourism Organization) Dhaka, Bangladesh.

* Completed Internship under Housekeeping & Laundry Department in Hotel Sonargaon Dhaka (Pan Pacific Hotels & Resorts) Dhaka, Bangladesh from 15-01-1990 to 14-03-1990.

* Completed Recognize the achievement Training on “Room Care Refill Station’ from Diversey Lever Jeddah, K.S.A.

* Completed Fire Prevention, Rescue and First Aid Training from Bangladesh Fire Service and Civil Defence, Dhaka and “Microsoft Certified Application Specialist” Training from New Horizons Computer Learning Centers, Dhaka at The Westin Dhaka.

* Achieved the Housekeeping Cleaning Task Proficiency Certificate from ChemForce, a famous Chemical Company in Singapore.

* Competed Facilitator workshop Star Improvement System (SIS), Training Skill Workshop, Service Culture Training, Starwood Cares Guest Service Program, Behavioral Interviewer for Starwood and Starwood Branded Upselling Training.

* Participated the Training that are conducted by InterContinental Jeddah, KSA: Guest Courtesy Training Course, Fire Safety & Prevention, First Aid, I Clean and Job role for Assistant Laundry Manager.

Expertise:

1. Oversee Housekeeping and Laundry operations.

2. Evaluate guest satisfaction levels and monitor trends with a focus on continuous improvement.

3. Operate within departmental budgets through effective stock, cost controls and well managed schedules and set departmental targets and objectives, work schedules, budgets, and policies and procedures.

4. Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork.

5. Maintain good communication and work relationships in all hotel areas and with external customers and suppliers.

6. Ensure staffing levels cover business demands.

7. Manage associates performance issues in compliance with company policies and procedures.

8. Recruit, manage, train and develop the Housekeeping/Laundry team.

9. Competent in Property Management Systems (PMS) and assist other departments wherever necessary.

Computer Knowledge : Microsoft Word, Microsoft Excel, Outlook & Fidelio/Opera Network in Hotel Operation.

Awards : Achieved Letter of Appreciation from National Parliament Speaker

Zambia in Four Points by Sheraton Dhaka.

: Achieved the Award for the excellent performance

“Supervisor of the Month” September 1999 and October 2001

InterContinental Jeddah.

: Achieved Certificate of Honesty from InterContinental Jeddah.

: Achieved Certificate of Appreciation from King Fahad Armed Hospital

Jeddah.

: Achieved Letter of Appreciation from the Management of

InterContinental Jeddah.

: Achieved Best in the Employee Satisfaction Survey certification from

InterContinental Jeddah.

Personal Profile:

Father’s Name : Sharafat Ullah

Mother’s Name : Safura Khatun

Date of Birth : 14th July 1969

Religion : Islam (Sunni)

Height & Weight : 5.6ft & 68kgs

Nationality : Bangladeshi

NID No : 269**********

Languages : Fluent in reading & written English,

Speaking Arabic, Urdu & Hindi.

Marital Status : Married

Present Address : 796 Ibrahimpur, Dhaka Cantt,

Home Address : Vill: Keroya, PO: Nayer Hut

PS: Raipur

Dist- Laxmipur

Reference : Ms. Nivedita Avasthi

General Manager

Holiday Inn Dhaka

: Ms. Noeke Kusuma

General Manager

Renaissance Dhaka

Khorshed Alam

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