Customer Service Program Manager
Resume:
RENILE SMITH
* ********* ***** *** *, Windsor Mills, MD 21244
***********@***.***
Objectives
As a highly organized, forward thinking team player having strong communication, excellent problem-solving abilities and customer service skills. I am seeking a position within an evolving workplace where my unique skill set can be fully utilized.
Experience
Adaptive Rehab Services, Maryland
REGIONAL DIRECTOR OF OPERATIONS (RDO)
February 2018- Present
Responsible for directing, organizing and evaluating rehabilitation programs, services and personnel, while ensuring that that all Rehabilitation Policies and Procedures for Patient Care standards are met in accordance with local, State and Federal guidelines. Manage and oversee facility start-ups, labor cost in various geographical areas, providing clinical resources and compliance audits when necessary. Review and analyze reporting to ensure strong relations and cohesiveness within assigned facilities. Encore Rehabilitation Services, Michigan
Floating Therapy Manager
November 2015- February 2018
Serviced long term nursing facilities by reviewing and processing client treatment plans, provided feedback and follow-up to Client care and concerns. Maintained oversight and reviewing of the insurance claims, billing, invoicing, payments and the collections process.
Encore Rehabilitation Services, Michigan
Director of Business Development
February 2013- November 2015
Strategized and marketed Encore Rehabilitation Mission and services to nursing facilities throughout Maryland, Virginia and Pennsylvania. Facilitated meetings between potential new clients and Senior management to establish new partnerships and Company expansion. Conducted follow-up communication and correspondence regarding inquiries or issues of potential and established clients, insurance vendors, Healthcare Providers, and Senior level Executives at Encore Rehabilitation. Maintained all data collections for charting and reporting. Encore Rehabilitation Services, Michigan
Therapy Program Manager
June 1998-February 2013
Conducted initial assessments and determination for client treatment plans along with any preadmission requirements. Ensured proper oversight and the efficiency of insurance claims to include billing, proper invoicing, payments and collections. Maintained internal database system for billing and collections, effectively charted and reported information to Healthcare Providers, Insurance vendors, and Senior level executives pertaining to Company sustainability, growth and future outlook. Continuously, updated and communicated with clients in reference to any inquires submitted providing valuable feedback to the Program Director and other Department Management.
Education
Baltimore City Community College, Maryland
September 1989- June 1991
Physical Therapy Assistant Program
Certification
Morgan State University, Maryland
June 1985- September 1988
Healthcare Administration
Degree
References
Available Upon Request
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