Duane Robinson, CSM SASM

Hackensack, NJ *****

ads4pw@r.postjobfree.com 201-***-****

skype id: duane.w.robinson

https://www.linkedin.com/in/duane-robinson/

SAFe Scrum Master – Service Delivery

Continuous Development / Continuous Integration / Relentless Improvement / Coaching / Agile Evangelist

Motivated and results-driven Service Delivery Manager with a track record of spearheading complex digital products/projects with an emphasis on SaaS delivery at large insurance organizations and financial services institutions. Ability to articulate business agility and user centricity concepts. Expert at driving the adoption and enforcement of Scrum and Kanban principles, lean agile, defining value streams, removing impediments, resolving cross system dependencies, fostering self-organization, and collaborating with DevOps. Capable of adhering to Lean Agile, RUP, and PMBOK methodologies, business analysis, governance, Enterprise Application Integration, and CRM implementations. Skilled scrum master/coach/trainer. Possess a combination of servant leader facilitation, scope management, requirements gathering, project management, system administration/configuration, reporting, and end-to-end testing abilities. Ability to forge solid relationships with strategic partners and build consensus across multiple organizational levels. Subject matter expert implementing Salesforce Sales, Service, Commerce, and Marketing clouds.

Highlights of Expertise

Agile: Scrum/Kanban

Iteration/Sprint Ceremonies

Management of Cross-Functional Teams

Full Life Cycle Project Management

Strategic & Tactical Infrastructure Planning

Coach in Lean Agile delivery and OKR’s

Business-driven Technology Organizations

Process Analysis & design

Story-Based Development

Agile Transformations

Agile/SAFe Coaching/Training & Support

Manage work in process (WIP)

Professional Experience

Blackstone

Consultant – Scrum Master (11/21 – Current)

Agile Coach collaborating with multiple teams. Responsible for developing, coaching, and training agile teams. Conduct agile workshops.

Agile Coach for multiple teams utilizing scrum/Kanban frameworks

Work with product owners and scrum masters to build healthy product backlogs

Mentor multiple scrum masters to achieve high performing teams

Coach product owners to articulate user stories with acceptance criteria building healthy backlogs

Facilitate story estimation sessions with teams

Promote communities of practice

Scrum of Scrums

Test Driven Development

Coordinate UAT

Effectively facilitate retrospective for continuous improvement

Wells Fargo

Consultant – Scrum Master (01/20 – 05/21)

Agile Coach collaborating with multiple teams. Responsible for developing, coaching, and training agile teams. Conduct agile workshops.

Define roadmap for transforming organization from waterfall to agile

Engage with leadership familiarizing them with agile methodology, value streams, business agility, and user centricity

Align teams with product vision

Construct multiple teams limiting size and roles

oTeam size 10 – 12

oTeam roles:

Dedicated product owner (one voice of customer)

Business Analyst

Architects & Developers

QA

Align teams with product vision

Mentor the product owners in the art of creating epics/features and writing effective user stories with clear acceptance criteria

NYC – Human Resources Agency

Consultant –Scrum Master (02/18 – 01/19)

Served as a SAFe Scrum Master, creating and leading multiple teams (ART’s) ensuring that the agency conformed to and applied lean agile best practices. Supported and guided the team’s engagement in a disciplined agile process managing their Salesforce initiatives. Implemented enhancements to Department of Social Services Supplemental Nutritional Assistance Program (SNAP) applications.

Transformed team from Waterfall to Agile methodology

Conducted team training workshops in lean agile principles as well as fostering team concepts

Lead all scrum ceremonies as well as defining definition of ‘ready’ and ‘done’, backlog refinement, and story point estimation

Lead team from inception through implementation

Liberty International Underwriters

Provided executive-level leadership with SAFe strategy for Salesforce implementation initiatives.

Consultant – Scrum Master (12/16 – 12/17)

Provided companies critical direction, communication, and assuring the quality delivery of the projects as SAFe Scrum Master within GSIT. Orchestrated scrum ceremonies, including Sprint/Iteration Planning, Daily Scrum, Sprint/Iteration Review, and Sprint/Iteration Retrospective. Utilized Jira to manage projects. Directed the full life cycle of the projects from initiation through product release.

Successfully transformed multiple small to medium scale projects from Waterfall to Agile methodology

Developed agile adoption strategy, created maturity roadmap, coached colleagues, and mentored teams

Built and developed a high-performance, self-organizing team by coaching the teams in Scrum methodology within Scaled Agile Framework (SAFe)

Delivered projects on time under a budget constraint

Fiduciary Trust Company (07/15 – 12/15) Moody’s Investors Service (01/16 - 3/16) Pullum Enterprises (04/16 – 11/16)

In consecutive roles, provided technical leadership for technology initiatives with a focus on advance continuous improvement, competitive advantage and profitable growth.

Consultant – Scrum Master/Product Owner

Initiated and drove multiple initiatives, including enhancements to Service, Sales, Marketing, and Commerce Cloud. Replaced large volume transaction processing data warehouse across business units. Analyzed and identified risks, derived mitigation strategy to ensure the successful delivery. Coached, mentored, and provided guidance to scrum masters. Participated proactively in developing and maintaining team standards, tools and best practice to reduce development time. Coordinated user acceptance, system testing, and regression testing. Organized and facilitated Scrum ceremonies. Conducted JAD sessions with user groups capturing current and future state environment.

As Scrum Master, assessed the overall health of the Agile practices and culture to identify opportunities at Fiduciary Trust

Defined and refined user stories with product owner to create product backlog for analytics applications at Moody’s Investors Service

Established risk matrix, defined change management process, rolled out and implemented CRM (Salesforce) application as Scrum Master/CRM Technical Project Manager at Pullum Enterprises

Global Association of Risk Professionals

Held responsibility for the salesforce implementation of membership/certification application leveraging agile methodology.

VP Technology – Scrum Master (11/13 – 06/15)

Conducted sprint planning, daily scrum, sprint review, and sprint retrospective ceremonies. Guided team of Salesforce architects, developers, and testers in all aspects of projects, including architectural design, requirements gathering (use cases and user stories), business impact assessment, producing business process flows, creation of wireframes for website and portals, Salesforce administration, Salesforce reporting and dashboards, data mapping through data loader, QA testing, user training, and case-based production support. Interfaced with business and technical developers to complete the project within budget and ahead of schedule.

Implemented membership application from .NET to custom Salesforce platform

Infrastructure

Assisted the team in implementing effective metrics on things that impact value-driven delivery

Ensured meeting deadlines, standards, and cost targets by closely monitoring progress through Rally

Agile evangelist coaching organization at all levels

AIG Private Client Group (01/06 – 12/08) KPMG (01/09 – 07/10) NYSE Euronext (07/10 – 11/13)

Collaborated with stakeholder groups across the organization and off-shore to ensure business and technology alignment and proposed solutions meeting defined specifications and needs.

Consultant – Product Owner/Scrum Master, Project Manager, Business Analyst/Project Manager

Oversaw the full software development life cycles for multiple strategic initiatives, including the development and management of project plans, charters, scope, and schedules. Led business process and workflow mapping /analysis using data capture and modeling technologies, methods, and tools. Guided the modernization and service-level enhancement spanning multiple facets of front-end web-based wealth management system, comprising fixed income and equities trading application, portfolio management, new account setup, account servicing, market data, email marketing, agreement management, facilitation, SFTI (infrastructure), and compute-on-demand applications. Promoted and developed user experience design for ecommerce order entry application and email marketing campaign.

Responsible for developing business requirement and functional specification documents for front end web based application at AIG

Developed over 500 independent global collaborative and publishing portals and created tracking facility to manage projects providing RAG reporting to senior management at KPMG

Instructed and modeled core agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across NYSE Euronext

ADDITIONAL EXPERIENCE

Consultant Crum & Foster NJ Bureau of Public Utilities Quanta Holdings Medco TIAA-CREF

Senior Programmer/Analyst Nomura Securities Inc.

Education

Morehouse College Project Management Institute Scrum Alliance Scaled Agile, Inc.

Certifications:

Certified Scrum Master

SAFe Advanced Scrum Master

CSP-SM in process (anticipated certification date 5/9/2022)

Technology Prophecies: SAFe, Scrum, Kanban, Jira/Confluence/Accelerator, Rally, AWS, Selenium, Salesforce (Lightning), Salesforce Administration, Pardot, Exact Target, SharePoint, SQL, .NET, Java/J2EE, Visio, Premiere Pro

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