Customer Service Data Entry
Resume:
Yuvonne Russell
Committed and hard-working with many years of experience processing and assisting
customers. Dedicated to resolving issues, answering customer questions, monitoring customer relations and providing services. Creating problem solver capabilities while leading, training and overseeing. Experienced with advanced knowledge in understanding, researching and analyzing records. Extremely knowledgeable about procedures. Committed to providing clients with timely and efficient service. Adept customer service, interpreting, explaining procedures, fulfilling expectations and completing daily tasks. Counsel customers and help provide the best resolution for each situation. Adept in coordinating with other professionals, assisting with plans, developments and implementation.
Oxnard, CA 93035
*******************@***********.***
Seeking a position to highlight my strengths and allow me to shine my 20+ year experience in a positive light. I am looking to promote and enhance my personal and professional profile while gaining experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Accounts Payable Manager
Geolinks - Camarillo, CA
Present
Lead•Train•Oversee
Plan, develop and implement rules and procedures Maintain close relationships internally and with dedicated customers Have positive daily contact with customers and staff Interpret and explain procedures, expectations and fulfill daily duties Organize and exceed standards Provide resolutions to any issues Counsel customers and help provide the best resolutions Consumer Consultant / Collector / Billing/ Customer Service Frontier Communications - Oxnard, CA
January 2016 to June 2021
FRONTIER COMMUNICATION2016 – 2016
Collections Consumer Consultant – Oxnard, CA – Manages incoming calls at call center, establishing and maintaining account records for payment history and client information requests. Analyze each individual and business customer accounts for payment and billing modifications, payment arrangements or fee collection status. Collecting debt, including securing payment for past due and delinquent accounts, verbally and/or in writing. Meeting goals and reconciliation and settlement negotiations. Chargebacks, refunds, familiarization and staying up to date on FCC rules and changes. Assisting with Operation of advanced computer data collection system.
Manager
Sport Clips - Thousand Oaks, CA
October 2012 to February 2015
Lead supervising manager, managing a team of 9, oversee day to day operations, multi-facility responsibilities, serving as primary point of contact for customers and staff and on call at all times, performing evaluations for staff, handle all store based issues, complaints, and concerns, check surveys, conduct all hiring, interviews, staff settings, meetings, separations, and negotiations. Conduct training, orientations, and guest speaking. Handle HR, create new methods, blogs, social media, and industry functions. Order all products, QC, and all retail. Trusted and possess store credit card to be used for all store costs, I run the store as if it were my own. Lead by example and treat all I encounter with the experience I would like if I were the consumer or employee. I do hiring and separation procedures, Open
& Close store, Bank deposit and control log documenting, ALL day to day operations, reports, team of 9 scheduling, fax, conference calls, handle all situations in and outside
of store, email back unsatisfied customers through our survey on listen 360, and keep a energized team daily,
exceed customer expectations, hit goals with retail sales, and anything that helps us to become TOP STORE!
Accomplishments
I have have been with this store since grand opening and have all the same staff members since opening. No turn over. Numbers have continued to rise along with client count. Employees are satisfied with hours and management.
Skills Used
Leadership, I lead by example, smile, give warm greeting, treat others the way they would like to be treated, trust in the brand, confident, open minded, proficient, do everything with a sense of urgency, prompt and always going to classes to continue to learn. Stylist/ Key holder / Receptionist
Architexture Salon - Ventura, CA
January 2011 to October 2012
Responsibilities
interact with customers for prompt courteous
service; Cashiering pay bills, compute tax information, determine debits, credits with banking service and good organization. Using mobile square account for charges. Shampooing, styling drying, relaxing, extensions, braiding, consultations. Maintaining a consistent relationship with customers. Emphasize the retail products and benefits.
Accomplishments
I brought diversity to the environment. I helped with new marketing strategies. Taught new tactics and alternate ways to handle situations.
video/movie stylist
GOOD PRODUCTIONS
2010 to 2010
2010 - Dependency of availability / On call
best at all
Job duties- Maintain the mechanics of the movie or video set. Assure client is looking his/her prior to clients
times. Be prompt, patient, consistent, and poised. Have pre set preparation in sync producers
arrival. Must oversee continuity during shoots, and remove products as required. Assist the as long as the job may require.
Co-Owner
HAIRPIN SALON
2004 to 2009
Operator - Licensed Cosmetologist - Managing all aspects of the business including shop and operation, administrative functions, accounting and tax reporting, promote customer development growth of the business. purchaser of furniture, equipment and supplies. Calendar and schedule of hair appointments for stylists, clients and vendors. Specializing in color, cutting and style all textures Attend hair shows to remain updated on new and cutting edge hair design, styles and hair health Customer Service Associate - Job Duties
BELDING SPORTS, lNC - Oxnard, CA
1999 to 2008
Supervise and direct a team of eight customer
representatives. Manage customer.contact with both public and private agencies regarding accounts solutions'
receivable and payable. Resolve customer complaints and problem situations with win-win systems.
Assist customers and clients with billing inquiries. operate several computer software Complete payroll, functions including managing accounting of vacation and sick time account balances. electronic
complete customer service and administrative duties including answering phones, updating files, responding to e-mails and operating fax, copier and other general office equipment Education
AA in Business
Oxnard College - Oxnard, CA
July 2017 to July 2018
Associate in Sociology
Oxnard College - Oxnard, CA
August 2009 to January 2011
High school diploma or GED
Skills
• Microsoft, Avaya, Win Systems, Quick Books, Bill Pay, Bill Matrix, Chase Pay, Negotiator, WFM, Dynamics, Axiom, WORD, Power Point, Salesforce, Google Sheets, (10+ years)
• Hair Styling
• Debits & Credits
• Accounts Payable
• Dancing
• Purchasing
• Accounts Receivable
• General Ledger Accounting
• Data Collection
• Time management
• Microsoft Word
• Customer service
• Blogging
• Office Management
• Event Planning
• Word processing
• Accounting software
• Data entry
• Bookkeeping
• Negotiation
• OSHA
• Interviewing
• Journal Entries
Links
http://www.styleseat.com/necee
Awards
Collection completion 5 weeks of training
April 2016
This was a trading course where the key focus was on Collecting Expectations. This training helped with problem solving and tactically arrangements.
30+ Commendation Awards
April 2017
From April 2016- April 2017
Nominee
June 2017
Nominated and invited to be on the CWA board by all my peers of more then 200 Certifications and Licenses
Cosmetology
March 2000 to Present
Certified Licensed Cosmetologist in California
Collections
November 2016 to Present
This was awarded for completing a 6 month excelled Collection Training Course Additional Information
Qualifications:
• collections, billing, consumer consultant, accounts payable, customer service rep- working on high value accounts and residential accounts, HOA managing of procedures and processes
. Prompt, reliable, dependable, consistent quality work and dedication
. Eager to expand on my 15 years experience in the administrative/office support field o Motivated to surpass goals and meet deadlines
o Detail oriented; excellent time management skills
. Multi-faceted with the ability to multi-task
. Ambitious
Energetic instructor in the field of dance for 14 years Computer/Accounting
o Excellent PC Skills 60 wpm o Payroll/Processing Time Cards o lnternet Research o Accounts Payable/Receivable
o Word Processing o Data Entry/lQ Key Calculator
o E-mail/Social Network Doc System o General Office Machines
(booking, scheduling, fax, filing)
Other Skills:
o Supervision and training (team of 10+) o Tracking Shipment Procedures o Compose Letters & Documents o Purchasing Clerk
o Lead Customer Service o Problem Solving
Contact this candidate