Houston, TX *****
Authorized to work in the US for any employer
Excel-E Care Home Health - Houston, TX
August 2016 to Present
• Assisting with personal care: bathing and grooming, dressing, toileting and exercise.
• Food preparation
• Shopping, housekeeping, laundry and other errands.
• Overseeing medication and prescriptions usage, appointment reminder and administering medicine.
• Going to the patient Doctor appointments
Senior title specialist
Vroom - Houston, TX
June 2021 to August 2022
• connect with customers via phone,chat,email and social media to resolve their questions or concerns.
• Investigate and solved accuracy issues on titles, odometer readings and power of attorney.
• Managed and filed paperwork to transfer vehicle ownership from dealer to purchaser for new, used and whole sales.
• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
• Sent customers deal paperwork and registration paperwork
• Sent registration paperwork to the DMV or Titling agency Debt Collector
FMA Alliance, Ltd - Houston, TX
April 2018 to May 2019
• Contact consumers for payments
• Utilize basic and advanced skip tracing techniques
• Data entry to record collection actions, results, status, payment advice, payment details,and general information that benefits future collections
• Processed payments over the phone and set up recurring drafts
• Maintain excellent customer relationships
Customer Service Representative
Alorica - Humble, TX
May 2017 to November 2017
• Handled 50+ customers interaction per day, giving detailed, personalized and polite service to ensure customers retention and satisfaction
• Memorized all company products and services to be able to answer customer questions quickly and efficiently and make up-sells
• Basic troubleshoot for cable and internet
• Schedule in home technician’s
• Upgrade cable channels and removed channels
• Resolved conflicts and negotiated agreements between parties in order to reach a win-win solution
• Collect payments and also set up payment arrangements Education
High school diploma in Basic
Macarthur High School - Houston, TX
August 2010 to June 2013
• Microsoft Outlook
• Analysis skills
• Microsoft Office
• Google Docs/sheets
• Effective communication
• Willingness to learn