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Data Entry Service Representative

Houston, TX
October 21, 2022

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Shanythia Jenkins

Houston, TX *****


Authorized to work in the US for any employer

Work Experience


Excel-E Care Home Health - Houston, TX

August 2016 to Present

• Assisting with personal care: bathing and grooming, dressing, toileting and exercise.

• Food preparation

• Shopping, housekeeping, laundry and other errands.

• Overseeing medication and prescriptions usage, appointment reminder and administering medicine.

• Going to the patient Doctor appointments

Senior title specialist

Vroom - Houston, TX

June 2021 to August 2022

• connect with customers via phone,chat,email and social media to resolve their questions or concerns.

• Investigate and solved accuracy issues on titles, odometer readings and power of attorney.

• Managed and filed paperwork to transfer vehicle ownership from dealer to purchaser for new, used and whole sales.

• Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.

• Sent customers deal paperwork and registration paperwork

• Sent registration paperwork to the DMV or Titling agency Debt Collector

FMA Alliance, Ltd - Houston, TX

April 2018 to May 2019

• Contact consumers for payments

• Utilize basic and advanced skip tracing techniques

• Data entry to record collection actions, results, status, payment advice, payment details,and general information that benefits future collections

• Processed payments over the phone and set up recurring drafts

• Maintain excellent customer relationships

Customer Service Representative

Alorica - Humble, TX

May 2017 to November 2017

• Handled 50+ customers interaction per day, giving detailed, personalized and polite service to ensure customers retention and satisfaction

• Memorized all company products and services to be able to answer customer questions quickly and efficiently and make up-sells

• Basic troubleshoot for cable and internet

• Schedule in home technician’s

• Upgrade cable channels and removed channels

• Resolved conflicts and negotiated agreements between parties in order to reach a win-win solution

• Collect payments and also set up payment arrangements Education

High school diploma in Basic

Macarthur High School - Houston, TX

August 2010 to June 2013


• Microsoft Outlook

• Analysis skills

• Microsoft Office

• Salesforce

• Google Docs/sheets

• Webdealer

• Advent

• Effective communication

• Willingness to learn

• Dependability

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