Loan Officer Customer Service

Profile

Highly personable Professional with over five years of experience in management and customer

service within retail and property management/real estate industry. Thrives in problem solving with the expertise in resolving escalated customer service issues. Experience

NEGOTIATOR/REALTOR, CREATIVE MORTGAGE HOME LOANS — MARCH 2015 - PRESENT

• Operate as a liaison with all parties(loan officer/processor, agent, banks etc.).

• Obtained approvals by helping underwriters resolve problems with mortgage applications.

• Approved or denied loans based on strict risk factors such as financial status and credit .histories.

• Converted foreclosure leads to short-sales.

LOAN OFFICER, LENOX MORTGAGE, SANTA ANA — JAN 2021- SEP 2021

• Obtained approvals by helping underwriters resolve problems with mortgage applications.

• Approved or denied loans based on strict risk factors such as financial status and credit histories.

• Brought in new clients and increased revenue by promoting bank and available services.

• Supported applicants throughout the process, including obtaining information for applications and assisting with forms.

SENIOR LOAN OFFICER, SUNWEST MORTGAGE, — JAN 2020 - DEC 2020

• Complied applications and paperwork and double-checked for accuracy.

• Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.

• Balanced a pipeline of over 40 loans consistently closing over 90%

• Educated customers on variety of loan products and available credit options to promote valuable decision-making.

• Approved loans within specified limits and referred loan applications outside those limits to management for approval.

MORTGAGE LOAN OFFICER, LONG BEACH HOME LOANS — JAN 2019 - DEC 2019

• Structured FHA streamlines

• Supported applicants throughout the process, including obtaining information for applications and assisting with forms.

• Coordinate closings with Escrow.

• Analyze pocket areas for values.

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Licenses

Real Estate. Mortgage Loan Originator (NMLS)

Bryan Joseph

213-***-****. ********@******.***

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