Sales Associate Store Manager

DASHAWNA ELLIOTT

Louisville KY

502-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. WORK HISTORY

05/2019 to Current Store Manager

Rainbow Shops – Louisville, KY

● Managed inventory control, cash control and store opening and closing procedures.

● Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.

● Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.

● Approved regular payroll submissions for employees.

● Rotated merchandise and displays to feature new products and promotions.

● Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

● Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation. 05/2017 to 01/2018 Stock Person

Old Navy Gap – Louisville, KY

● Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

● Answered customer questions and provided detailed product information.

● Managed inventory storage in clean and organized fashion. 04/2014 to 05/2017 Assistant Store Manager

Rainbow Shops – Louisville, KY

● Maintained positive customer relationships by responding quickly to customer service inquiries.

● Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

● Reviewed sales and gross profit reports to determine options for increasing market growth. Store gross revenue 1M yearly.

● Responded to customer concerns, working with managers to significantly raise customer satisfaction ratings.

● Rotated merchandise and displays to feature new products and promotions.

● Reconciled daily sales transactions to balance and log day-to-day revenue.

● Provided weekly work schedules to employees to accommodate business demands and vacation requests.

02/2010 to 04/2014 Sales Associate

Dots – Louisville, KY

● Provided positive first impressions to welcome existing, new and potential customers.

● Answered customer questions regarding sizing, accessories and proper care for merchandise.

● Engaged with customers to effectively build rapport and lasting relationships.

● Prepared merchandise for the sales floor by pricing or tagging.

● Maintained customer satisfaction with quick and professional handling of product returns.

SKILLS

● Policies and Procedures

● Department Oversight

● Policy Development and Enforcement

● Sales Tracking

● Cash Management

● Payroll Management

● Complaint Resolution

● Employee Training

● Shift Scheduling

EDUCATION

High School Diploma

Central Magnet Career Academy - Louisville, KY

Master Stylist: Cosmetology

Empire Beauty School - Louisville, KY

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