Shena Boone

**** ******* ***.

Elkhart, IN *****

ads4nt@r.postjobfree.com

+1-574-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Leasing Consultant

Flaherty & Collins Properties - Elkhart, IN

May 2022 to Present

• Property’s sales representative

whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A Leasing Consultant is service oriented and strives to make current residents feel welcome and comfortable in their community.

• Duties and Responsibilities:

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

• Marketing/Leasing:

Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet. Inspects models and market ready vacancies daily to ensure cleanliness. Answers incoming telephone calls and handles each call accordingly, whether it is a prospect call, irate residents, service request, etc. Transfers calls to Assistant Manager or Property Manager when appropriate. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while

communicating features and benefits. Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for

marketing property and for improving resident

satisfaction.

• Answers incoming telephone calls and handles each call accordingly, whether it is a prospect call, irate residents, service request, etc. Transfers calls to Assistant Manager or Property Manager when appropriate. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for

marketing property and for improving resident.

• Administrative:

Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed. Completes all lease paperwork including related

addenda and accepts rents and deposits.

Completes Guest Card information form on all

prospects, sends thank-you notes and performs

follow-up. Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. Inventories office supplies on periodic basis and reports needs to Property Manager. Organizes and files appropriate reports, leases and paperwork. Attends company meetings when requested. Assists Property Manager and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.

21st century

Elkhart Community School - Elkhart, IN

September 2017 to Present

Sales Associate and Cashier

Sears - Elkhart, IN

April 2017 to Present

Responsibilities

Cashier customer Service

Para/Jr. Counselor

Summerscape

June 2021 to August 2021

Camp Counselor Responsibilities:

• Take primary responsibility for the health, well-being and happiness of campers

• Learn the likes and dislikes of each camper

• Recognize and respond to opportunities for group problem solving

• Encourage respect for personal property, camp equipment and facilities

• Set a good example for campers in all areas, including cleanliness, punctuality, clean-up chores, rules,

& sportsmanship

• Guide campers in participating successfully in all aspects of camp activities

• Assist instructors and actively participate in all aspects of the campers’ day.

• Observe camper behavior, assess its appropriateness, enforce appropriate safety regulations Prepare for and actively participate in pre-camp training and weekly meetings

• Meet/communicate regularly with Director regarding concerns, updates, challenges

• Submit all required paperwork on time

AND THE FOUR MOST IMPORTANT QUALITIES YOU MUST POSSESS...

• Tons of energy (and we mean tons!)

• A willingness to make a fool of yourself for the sake of making a kid smile

• Integrity & Good Character

• A desire to have fun

Food Service Worker

Elkhart Community Schools - Elkhart, IN

August 2020 to January 2021

Food prep line prep

Sales Associate

JCPenney - Elkhart, IN

November 2015 to March 2016

Responsibilities

Work in stock room dock area sorting out clothes and putting on the floor Cashier/Customer Service

Dollar Tree - Elkhart, IN

October 2015 to October 2015

Responsibilities

Cashier

Receptionist

Elkhart Housing Authority - Elkhart, IN

March 2013 to June 2015

Responsibilities

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized manner. Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner.

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team- player attitude.

Skills Used

Microsoft Office proficiency

Excel spreadsheets

Results-oriented

Meticulous attention to detail

Time management

Results-oriented

Strong problem solver

Self-directed

Resourceful

Dedicated team player

Understands grammar

Mail management

Shipping and receiving

Written and oral communication skills

• Made calls to Clients

• Greeted visitors and guests as they entered

• front desk

• Answered the phone for a company of over 60 employees

• Collected and processed payments

• Faxed, copied, and scanned documents

Family Dollar

Family Dollar - Elkhart, IN

February 2013 to April 2013

Responsibilities

Cashier customer Service

Cashier/Customer Service

Meijer - Goshen, IN

April 2005 to June 2005

Responsibilities

Cashier c

Education

Bachelor's in Business administration

Strayer University-Global Region - Herndon, VA

July 2016 to July 2022

Diploma in Project Management in Project Management Alison

September 2021 to November 2021

Risk Management Managing Property and Liability Risk in Project Management

Alison

August 2021 to November 2021

Diploma Education Psychology in Educational Psychology Alison

July 2021 to November 2021

Diploma In Legal Studies in Law

Alison - Elkhart, IN

February 2019 to February 2019

High school or equivalent in general studies

Elkhart Central High School - Elkhart, IN

2000 to 2004

Skills

• Reception administration (2 years)

• Cashier (10+ years)

• Computer Skills (10+ years)

• Administrative Experience

• English

• Negotiation

• Research

• Shipping & Receiving

• Microsoft Office

• Writing Skills

• Management

• Human Resources

• Microsoft Outlook

• Interviewing

• Payroll

• Event Planning

• Employee Orientation

• Accounts Payable

• Office Management

• Recruiting

• QuickBooks (2 years)

• 10 Key Calculator (2 years)

• Merchandising

• Typing (10+ years)

• Microsoft Powerpoint

• Manufacturing Experience (1 year)

• Clerical experience

• Personal Assistant Experience

• Accounts Receivable

• Fundraising

• Leadership

• Front desk

• Cashiering

• Fair Housing Regulations (3 years)

• Section 8 (1 year)

• Sales

• Customer service

• Property Management

• Budgeting

• Legal Research

• Problem-solving

• Flexibility

• Team Work

• Reliability

• Microsoft Word

• Windows

• Cash handling

• Risk Management

• Property Leasing

• Conflict Management

• Accounting

• Office experience

• Phone etiquette

• Mac OS

• Customer support

Certifications and Licenses

risk management managing property and liability risk October 2021 to Present

Diploma in Project Management

October 2021 to Present

Diploma in Legal Studies

February 2019 to Present

Assessments

Data Entry: Accuracy — Proficient

October 2020

Entering data quickly and accurately

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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