Cashier Customer Service
Resume:
Shena Boone
Elkhart, IN *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Leasing Consultant
Flaherty & Collins Properties - Elkhart, IN
May 2022 to Present
• Property’s sales representative
whose primary duties are to greet prospects, to present professionally the features and benefits of their assigned community, and properly secure lease agreements from qualified persons. A Leasing Consultant is service oriented and strives to make current residents feel welcome and comfortable in their community.
• Duties and Responsibilities:
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Marketing/Leasing:
Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet. Inspects models and market ready vacancies daily to ensure cleanliness. Answers incoming telephone calls and handles each call accordingly, whether it is a prospect call, irate residents, service request, etc. Transfers calls to Assistant Manager or Property Manager when appropriate. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while
communicating features and benefits. Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for
marketing property and for improving resident
satisfaction.
• Answers incoming telephone calls and handles each call accordingly, whether it is a prospect call, irate residents, service request, etc. Transfers calls to Assistant Manager or Property Manager when appropriate. Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits. Maintains awareness of local market conditions and trends. Contributes ideas to the Property Manager for
marketing property and for improving resident.
• Administrative:
Correctly completes all lease applications, assists with application verification and notifies prospective residents of results. Types miscellaneous resident communication as needed. Completes all lease paperwork including related
addenda and accepts rents and deposits.
Completes Guest Card information form on all
prospects, sends thank-you notes and performs
follow-up. Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies. Inventories office supplies on periodic basis and reports needs to Property Manager. Organizes and files appropriate reports, leases and paperwork. Attends company meetings when requested. Assists Property Manager and Assistant Manager in preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.
21st century
Elkhart Community School - Elkhart, IN
September 2017 to Present
Sales Associate and Cashier
Sears - Elkhart, IN
April 2017 to Present
Responsibilities
Cashier customer Service
Para/Jr. Counselor
Summerscape
June 2021 to August 2021
Camp Counselor Responsibilities:
• Take primary responsibility for the health, well-being and happiness of campers
• Learn the likes and dislikes of each camper
• Recognize and respond to opportunities for group problem solving
• Encourage respect for personal property, camp equipment and facilities
• Set a good example for campers in all areas, including cleanliness, punctuality, clean-up chores, rules,
& sportsmanship
• Guide campers in participating successfully in all aspects of camp activities
• Assist instructors and actively participate in all aspects of the campers’ day.
• Observe camper behavior, assess its appropriateness, enforce appropriate safety regulations Prepare for and actively participate in pre-camp training and weekly meetings
• Meet/communicate regularly with Director regarding concerns, updates, challenges
• Submit all required paperwork on time
AND THE FOUR MOST IMPORTANT QUALITIES YOU MUST POSSESS...
• Tons of energy (and we mean tons!)
• A willingness to make a fool of yourself for the sake of making a kid smile
• Integrity & Good Character
• A desire to have fun
Food Service Worker
Elkhart Community Schools - Elkhart, IN
August 2020 to January 2021
Food prep line prep
Sales Associate
JCPenney - Elkhart, IN
November 2015 to March 2016
Responsibilities
Work in stock room dock area sorting out clothes and putting on the floor Cashier/Customer Service
Dollar Tree - Elkhart, IN
October 2015 to October 2015
Responsibilities
Cashier
Receptionist
Elkhart Housing Authority - Elkhart, IN
March 2013 to June 2015
Responsibilities
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized manner. Made copies, sent faxes and handled all incoming and outgoing correspondence.Received and distributed faxes and mail in a timely manner.
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team- player attitude.
Skills Used
Microsoft Office proficiency
Excel spreadsheets
Results-oriented
Meticulous attention to detail
Time management
Results-oriented
Strong problem solver
Self-directed
Resourceful
Dedicated team player
Understands grammar
Mail management
Shipping and receiving
Written and oral communication skills
• Made calls to Clients
• Greeted visitors and guests as they entered
• front desk
• Answered the phone for a company of over 60 employees
• Collected and processed payments
• Faxed, copied, and scanned documents
Family Dollar
Family Dollar - Elkhart, IN
February 2013 to April 2013
Responsibilities
Cashier customer Service
Cashier/Customer Service
Meijer - Goshen, IN
April 2005 to June 2005
Responsibilities
Cashier c
Education
Bachelor's in Business administration
Strayer University-Global Region - Herndon, VA
July 2016 to July 2022
Diploma in Project Management in Project Management Alison
September 2021 to November 2021
Risk Management Managing Property and Liability Risk in Project Management
Alison
August 2021 to November 2021
Diploma Education Psychology in Educational Psychology Alison
July 2021 to November 2021
Diploma In Legal Studies in Law
Alison - Elkhart, IN
February 2019 to February 2019
High school or equivalent in general studies
Elkhart Central High School - Elkhart, IN
2000 to 2004
Skills
• Reception administration (2 years)
• Cashier (10+ years)
• Computer Skills (10+ years)
• Administrative Experience
• English
• Negotiation
• Research
• Shipping & Receiving
• Microsoft Office
• Writing Skills
• Management
• Human Resources
• Microsoft Outlook
• Interviewing
• Payroll
• Event Planning
• Employee Orientation
• Accounts Payable
• Office Management
• Recruiting
• QuickBooks (2 years)
• 10 Key Calculator (2 years)
• Merchandising
• Typing (10+ years)
• Microsoft Powerpoint
• Manufacturing Experience (1 year)
• Clerical experience
• Personal Assistant Experience
• Accounts Receivable
• Fundraising
• Leadership
• Front desk
• Cashiering
• Fair Housing Regulations (3 years)
• Section 8 (1 year)
• Sales
• Customer service
• Property Management
• Budgeting
• Legal Research
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Microsoft Word
• Windows
• Cash handling
• Risk Management
• Property Leasing
• Conflict Management
• Accounting
• Office experience
• Phone etiquette
• Mac OS
• Customer support
Certifications and Licenses
risk management managing property and liability risk October 2021 to Present
Diploma in Project Management
October 2021 to Present
Diploma in Legal Studies
February 2019 to Present
Assessments
Data Entry: Accuracy — Proficient
October 2020
Entering data quickly and accurately
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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