Server

TANYA TIMPSON

Boise, ID ***** 503-***-**** ****************@*****.***

SUMMARY

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. SKILLS

Point of Sale (POS) System

Operations

Effective Customer Upselling

Food Safety Understanding

High-Volume Dining

Dining Customer Service

Menu Memorization

Check Payment Processing

Warm and Friendly

Food and Beverage Service

Dining Room Cleaning and

Upkeep

Team Player

EXPERIENCE

04/2022 to 10/2022 Server

Milo's City Cafe Portland, OR

Operated POS terminals to input orders, split bills and calculate totals. Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.

Served food and beverages to patrons and immediately remedied issues with orders.

Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Trained new employees on restaurant procedures and plating techniques. 02/2021 to 01/2022 Bartender/Shift Manager/Key Holder Old Market Pub & Brewery Portland, OR

Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling of Oregon Lottery and pay out servers on duty.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

02/2019 to 03/2020 Bartender

Brickyard Tavern Portland, OR

Balanced daily registers and generated sales reports for management. Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Checked identification of guests to verify age requirements for alcohol purchase.

04/2016 to 01/2019 Lead Server

IHOP Boise, ID

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Leveraged POS system to receive and take guest orders and process payment.

Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.

Interacted and engaged with patrons to promote friendly environment. Provided exceptional service to high volume of daily customers. Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction. EDUCATION AND TRAINING

04/2015 Medical Assistant Degree: Medical Assisting Cambridge College Beaverton, OR

01/2005 GED

Portland Community College Portland, OR

CERTIFICATIONS

Food Handler's certification

OLCC Permit

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