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Customer Service/Claims Agent

Chicago, IL
October 21, 2022

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Jill A. Brucato 630-***-****

Addison, Illinois

A Career Minded Individual seeking a Full-Time position with opportunities for future growth and advancement.


Comprehensive Experience in Communications, Customer Service, Data Entry,

Business Administration, Call Center Operations, Risk/Time Management, Strategic Organizational Planning, Training, Supervising, Accounting Processes, Arbitration, Research, Collections and Negotiations. Retail Cashier full/part-time A/P A/R Banking Deposits, Shipping/ Receiving/Picking/Packaging. Digital Document Imaging/Scanning, Preparation and Storage.


Effective Communicator, Team oriented, Quick learner, Excellent People Skills, Self -Starter, Highly

Adaptable, Working knowledge of Microsoft Office, Word, Excel, Outlook, Power Point. Proven abilities in Training, Mentoring, Time/Risk Management, Excellent Organizational skills, Problem Solving, Multi-Tasking, Team leadership, Exercises Good judgment and attention to detail. Effective at defusing extremely irate customer situations with tack, diplomacy and professionalism.

Experience: May 2022 to August 2022: Bradford Systems Digital Services, Elmhurst, Illinois,

Full-Time Document Imaging, Scanning Preparation, Quality Control and Storage Clerk

Experience: August 2019 to Present: Pete’s Market, Glen Ellyn Illinois, Full/Part-Time Lead Cashier,

Accounts payable/receivables, Accounting Processes, Trainer, Stocker and Greeter

Experience: August 2014 to August 2019: Angelo Caputo’s Fresh Market, Carol Stream Illinois,

Part-time Cashier, Accounts payable/receivable, Bookkeeping, Trainer, Stocker and Greeter

Experience: June 1986 to January 31st, 2010: General Motors Corporation/GMAC Financial Services/Motors Insurance Co. Itasca Illinois.

Full-time Senior Processing Account Agent Customer Service Representative.

Promoted through a variety of positions that handled all customer service

Issues for Automotive Financial accounts, Sales, Claims and Mechanical Coverage’s.

Directly interacted with clients and management to process all aspects of

financial accounts. Responsible for customer support needs, issues and account

processes. Authorized account financing, accounts payable, receivable, deposits,

balances, defaults and records maintenance. Processed mechanical claims, rentals, reimbursements and manufacture recalls. Processed purchase orders, shipping and receiving of replacement parts. Executed Subrogation, Salvage and automotive liability claims. Held authority in making denials or exceptions in all settlement claim cases. Maintained the strictest confidentiality of information. Involved in developing and improving procedures, systems and documentation. Implemented multiple new projects, trained staff, set goals and report progress to management. Analyzed surveys and developed strategies to meet the highest level of customer satisfaction.

Education: Bachelors of Arts Degree in Behavioral Sciences & Master’s Degree in

Business Management Leadership.

National-Louis University, Wheaton, Illinois 1998/2000

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