Customer Service Paralegal

Ahmad Issa

Blends life training in economics and business with hands-on experience in sales and operations support to offer employers a track record of delivering on tasks accurately, efficiently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings. Althawra Alarabia Alkubrw Zarqa, Jordan +962********* ***********@*****.*** WORK EXPERIENCE

Alterawi Cleaning Supplies Store — Manager

Self Employed — Driver

English Woods Market — Manager

12/2020 to 09/2021, Zarqa

supervising 4 employees,making sure everyone doing what is the best for the institution, attending to customers needs and concern solving even the small problem for the bene t of the customers and the institution. Closing the store and collecting the money to make the bank deposit. Ordering the missing products to the business running smoothly. Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

Organized and reorganized itinerary according to the date, weather, clients, and the situation of attractions. Greeted and assisted customers with booking reservations and answering any additional questions both in person and over the phone. Scheduled, trained, and oversaw employees in day to day operations. 12/2000 to 06/2018, Cincinnati, Ohio

Lead the car to give this service to the people and transporting them to where they need to be. Maintaing the car daily, and keep it clean and suitable for the customers. Attending to customers complaints and solving them. 07/1993 to 01/2000, Cincinnati, Ohio

Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

Develop and execute strategy to enhance and maintain facility productivity and eliminate or improve the unproductive aspects of the current strategy. Plan and execute social, diversity and training activities to maintain a well trained and cohesive team. Mitigate expenses by accurately forecasting and scheduling employees based on hourly and daily projected workload.

Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly schedule for 10 hourly employees. Assisted in performing preventive maintenance where possible to keep equipment in good running condition. Implemented procedures to triple throughput by improving productivity.

EDUCATION

Zarqa National College — Architecture Engineering

Ohio University — ParaLegal Certi cate

Ohio Department of Education — GED

Science Caravan Academy — E ective Communication Skills And Provisions Of The Labor Law Science Caravan Academy — Executive Secretarial and Microsoft O ce 2016 Skills Science Caravan Academy — Human Resources And Personnel A airs Management Golden Chess Institution — Experience Certi cate

Science Caravan Academy — Recommendation letter

09/1988 to 05/1990

12/2014 to 12/2015

05/2012 to 01/2013

An equivalent to heigh school in the USA.

03/2021 to 04/2021

06/2021 to 07/2021

07/2021 to 08/2021

06/2021 to 06/2021

This certi cates is equal to a year of experience in an industrial or commercial institutions.

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