Customer Service Associate

Juliet Claudo Ighere

• 240-***-**** •************@*****.***• LinkedIn

Recruiter/Talent Sourcing

learning and bringing new perspective to find the right talents for over 2years

Recruiter Customer Service Associate Optimistic Learner

Self-motivated and persistent in seeking the right candidates for critical roles. Passionate about creating a stable, productive, and diverse work environment. Areas of expertise…

Talent Sourcing on LinkedIn/Fiverr/Google

Recruiting, Interviews and Hiring Coordination

Planning and Cross-functional Meeting Schedule

Cross-functional Team Leadership

Employee Onboarding & Integration

Code of Conduct and Conflict Management

Financial Statement and Tax Documentation

Customer Relationship and Negotiations

Job Requisition and Offer Documentation

Microsoft Office Proficient (Word, Powerpt, Excel etc)

Professional Experience

Recruiter, CENTERLIN LLC (2020- Present)

Use Linkedin, Fiverr, Google Scholar to search, discover and engage talents on business needs

Conducted 27 resume screening, 15 phone interviews, scheduled 7 video interviews and hired 3 candidates for new video training package feature development.

Talent sourcing on Fiverr for short-term contract on software development and feature optimization

Collaborate with technical lead on talent requirements, priority planning and resource allocation

Create job requisitions, write and negotiate offers following organizational policy and market trends.

Create and update training and onboarding checklist for new employees and contract workers.

web-traffic generation and content promotion for new publications

Care Coordinator and Recruiter, HomeInstead, Inc (05/2018 to 01/2020):

Discuss the HomeInstead value proposition to potential caregivers to attract talent. Conduct interviews and inspire candidates on personal benefits and growth opportunities. Develop communications with relatives of clients.

Social media communication for upcoming opportunities for caregivers and nurses on Facebook.

Scheduled meetings and conducted interviews with potential caregivers and engaging them

Reviewed hourly reports of caregivers and nurses for payroll and overtime eligibility.

Worked with and cared for clients daily in assisted living facilities, helping with their needs

Handled communications with client relatives to eliminate friction with caregiver safety reports

Coordinated caregivers and nurses to establish care plan adaptable to individual needs.

Customer Service Associate, H&R Block, Aloha OR (06/2016 to 05/2018):

Managed H&R Block relationships active with new and existing customers

Scheduled client appointments and communication on tax filing document requirements

Assisted with client detailed financial review and filing status determination tailored to individual situations.

Market H&R Block online filing options, insurance protections and tax history usability.

Resolved conflicts on any miscommunications or gaps in communication and documentation

Managed client tax review appointments with resident Tax Service Professionals (TSP)

Proactive follow-up phone calls to customers for reminder and filing status for old clients

Daily account balance from payments by cash, checks, credit/debit cards and coupons

Emergency backup for TSP for tax filing and review meetings with client

Attended to Fax and emails from client to facilitate customer tax filing process.

Recent Projects and Trainings

Facilitating Staffing Decisions: Job Transition Matrix and Recruitment Effectiveness Analysis using CENTERLIN, LLC as Case Study

Effective Hiring and Interviewing: (i) Generate a Ranked Selection Make and Communicate Your Decision using Livingston Machinery, LLC as Case Study (ii) Competency Mapping and Gap Analysis for Business Units

Attracting and Retaining Talent with Performance Pay: Defining Criteria to Identify Key Talents and Superstars for Performance Pay Strategy

Finding and Managing Talent Through Social Media: (i) Research Employer Brand and Value Proposition of Two Major Companies and Compare To Internal and External Needs of their Candidates (ii) Create a Social Media Post or Communication to Improve Awareness on Employer Brand to Attract Talent

Measuring and Compensating for Performance: Evaluate Performance at The Complete Circuit Corporation Case Study

Education & Credentials

Recruiting and Talent Acquisition, HR Certificate Cornell University, NY 2022

Bachelor of Science in Geography University of Benin, Benin City

References

Stanley Awenlimobor Mrs Enlan Yuan Mr Ayobami Idubor

Director of Cybersecurity Tax Professional Senior Software Engineer

AlixPartners H&R Block Arconic

Em: *******.***********@*****.*** Em: *****.****@***.*******.*** Em: *******.******@*****.***

Ph: 412-***-**** Ph: 503-***-**** Ph: 202-***-****

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