Computer Consultant Medical Manager
Resume:
Dennis E. Nebeker
Fresno, CA 93711
Cell 559-***-****
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October 13, 2022
Attention: Human Resources
As an experienced Computer Professional, I offer you all the qualifications listed in your position of IT Support Specialist –and then some.
A skilled IT system administrator with extensive knowledge in system administration. Experienced in managing, upgrading, and maintaining hardware, software, and networks. With over 35 years of experience in system and network administration including diverse technology support services. Competent in installing and deploying servers, troubleshooting, and providing technical support to employees and customers. Leverages skills and experience in system administration, support, and management to ensure systems and IT infrastructure function optimally. Reliable and trustworthy IT system administrator with the ability to troubleshoot issues and provide effective solutions promptly. Competent in training end user to maximize system usage and enhance productivity and profitability.
My experience utilizes planning, design, implementation, and management to achieve IT excellence and success. I am bringing to your attention my skills, achievements, ability to produce under crisis management conditions, and talent for completing projects on time and under budget so that we can discuss my joining your organization.
I look forward to discussing how I can contribute to your organization’s future success. If you will contact me at 559-***-****, I will be pleased to set up an appointment.
Sincerely,
Dennis E. Nebeker
EXPERTISE
• Operating System configuration, installation, and troubleshooting (Microsoft Windows Server, Exchange, Novell, Unix, Linux, Mac OS)
• Network Hardware – Including Web Servers & Devices, Routers, Gateways/Access Servers, Switches, Hubs, Bridges, Repeaters, Wireless
• Virtualization (Hyper-V and VMWare)
• Multiplatform integration
• Internet Architecture and Cloud Computing Concepts
• Computer Security (infrastructure, applications, network, cloud)
• IT Management/Technical Support/Help Desk/Program Manager
• General Business Processes (Sales, Marketing, Service, Support)
• Business Applications (GL, A/R, A/P. P/R, INV, OE, POS)
• Expert in all Microsoft Office 365 Applications
• Database Design/Create/Analyze & Reporting (Excel, SQL, Crystal Reports)
• Data cleaning/transformation using MS Access & Excel
• Develop and implement customer service help desk
• Systems Documentation (Network, Computers, Software, Peripherals, etc.)
• Electronic Document Management
• Mobile Devices (iPhone, iPad)
• Staff supervision/assessment and training
• Project Management
• Proficient Instructor / Presenter
• Planning/Budgeting
• RFP/RFQ/Product Purchasing
• CRM
Work History
Complete Business Solutions
Business Computer Consultant Fresno, CA Feb 2004 to Present
Develop short- and long-term business goals and strategy
Document existing processes and workflows
Analyze financial reports, track monthly progress, and adjust as needed
Streamline operations and decrease expenses
Automate accounting functions to take full advantage of operational efficiency
Streamline operations, billing, and coding to maximize reimbursement
Measure Physician Productivity and analysis of coding for improvements in revenue and correct staffing
Develop new revenue streams
Set up quarterly referral source measurements to target changes in referrals and set targets for visits, phone calls, and appointments
Implement Practice Management Software utilizing full range of electronic services (Claims, Remittance, Eligibility, Authorizations, Payments, etc.)
Evaluate and Recommend EHR / EMR, Electronic Prescriptions
Business Productivity Group, Inc.
Vice President, Chief Executive Officer Fresno, CA July 1985- Feb 2004
Founded and managed computer training and support organization with three divisions of services
oOur healthcare division (aka HealthCare Automation) was Central California’s premier computer consulting and support organization for medical practice management and electronic health record systems.
oThe training division (aka The Training Center and Productivity Point International) was Fresno’s first and foremost instructor-led, computer training company that provided both technical and desktop application courses.
oThe technical support/consulting division (aka BPG) provided IT services to thousands of valley businesses. Areas of expertise included implementation and support of UNIX, LAN and WAN based systems; Training and support of accounting software; and development of database applications.
Consulted with hundreds of Central California medical practices in implementation of The Medical Manager Practice Management System.
Prepare and implement company policies and procedures
Provide leadership and direction for a staff of 25 technical and 10 consulting and training professionals to include hiring, counseling, evaluating, and terminating staff
Develop and implement customer service help desk
Instrumental in the development of new business opportunities to include authorization by the Bureau for Private Postsecondary and Vocational Education
Developed training programs and wrote curriculum
Contract preparation and management
Participated in and directed budgeting, forecasting, month end/year end reporting
Director of Sales and Marketing 1982 - 84
West Coast Computer Centers Visalia, Turlock and Fresno, California
Co-founder of three computer retail stores in Central California. Although I had contributions in most every facet of the company, as we built and expanded the business, my primary duty was the sales and marketing activities within the organization.
Manager of Computer Services 1980 - 82
CMS Business Machines Fresno, California
Started a one-man computer division for a business machine dealership in Fresno. Was responsible for marketing, sales, installation, training, and repair of one of the industry’s early microprocessor-based computer systems.
Senior Electronic Technician 1977 - 80
National Semiconductor Santa Clara, California
Responsible for maintenance and repair of semiconductor test systems. The systems tested functionality of integrated circuits at wafer and package levels.
Cryptographic Repairman 1974 - 77
U.S. Army Fort Ord, California
Received Top Secret Security Clearance while being trained in common basic electronics and cryptographic equipment used on teletypes and radios.
Education and Certifications
Electronic Engineering, 1977-80, Foothill College, Los Altos Hills, California
ETP, 2001, Sid Craig School of Business, CSU Fresno
Microsoft Certified Systems Engineer Certification – 1998 (not current)
CompTia a+ Certification – 2002 (not current)
Successful completion of dozens of technical, management, sales and personal growth courses and seminars throughout my career. Some of these trainings include courses offered by: California State University Fresno, Fresno City College, Entrepreneur Resource Center, Dale Carnegie, Medical Manager, Sage, Microsoft, Cisco, IBM, Hewlett Packard, Santa Cruz Operations, Computer Associates, Texas Instruments and Apple Computer.
National Medicare Provider Education and Training Program
oMedicare Fraud and Abuse, HCFA 1500, World of Medicare, HCFA 1450, Front Office
US Army, 1974-77 Cryptographic Repairman, Top Secret Clearance, Honorable Discharge
Professional References
Individual
Sue Hefner
Former COO
Business Productivity Group
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David Bonnar
Senior Customer Success Manager
Infor
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Jeff Colvard
Director Of Business Operations
RJO Produce
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Ric Carothers
Owner
Tire Country USA
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Frame of Reference
Ms. Hefner oversaw company operations while under my direction as CEO of Business Productivity Group. She can cite with familiarity my abilities as both manager, leader, and visionary.
Mr. Bonnar will speak from first-hand knowledge of my achievements and skills in the computer training and technical support business. I have worked with Mr. Bonnar in the computer business for over 40 years.
From our 6-year association at Business Productivity Group, Mr. Colvard will attest to my credentials and successful track record involving varied disciplines including finance, IT management, marketing, and sales.
Mr. Carothers has been a consulting and support client for over 15 years. He can validate my ability to analyze complex issues and create automated solutions.
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