Tour Manager Event
Resume:
Jennifer Wheaton
Mill Creek, Washington *****
**************@*****.***
www.linkedin.com/in/jennifer-wheaton-kuzubova-3aba7b77
Objective
My objective is to obtain this position so I can use my skills to improve every customer’s experience, produce ample growth within your company, make money for myself and gain new knowledge.
Education
Associates Degree in Marketing, Business Management, Accounting and Psychology, University of Phoenix, AZ, 2011
High School Diploma from Truman High School in Independence, Missouri, 1999-2003
Experience
WellMed Utilization Management, Inc., Insight Global, Remote, Seattle, Washington Jan 2022-Aug 2022
IT Project Manager/Project Coordinator/Business Analyst, Full-time
• Prioritized and handled well over 50+ important healthcare projects at once in Smartsheet. Created, executed,
documented, and completed these projects effectively on schedule.
• Use of Smartsheet, Sharepoint, Visio, OneNote and Microsoft Office Professional Plus everyday including Teams,
Outlook, Excel, PowerPoint, Word, etc. Additional use of Adobe and Salesforce.
• Cross-collaborated on Teams and via email with 12+ internal and external teams to ensure all projects, goals and
objectives are aligned, well supported and on schedule to go live.
• Created, scheduled and lead 4-7 daily Microsoft Teams calls regarding these projects. Presented during these calls.
Gathered and distributed Meeting Minutes, updates and Quick Wins to the participants for these meetings. Housed
the meetings information in OneNote.
• Managed the Prior Authorization Governance Intake IT Escalations Ticket Tracker and EviCore IT Escalations Ticket
Tracker. Resolved and closed out these tickets on a daily basis-they involved 4 National Software systems-ePRG, IKA,
TruCare and EviCore, 12 Prior Authorization Lists and 10+ lines of business in 10 Markets.
• Delegated SMEs in effected lines of business for each ticket’s UAT, managed and conducted UAT (User Acceptance
Testing) for the tickets on a daily basis, recieved feedback from SMEs, made changes in the system from what was
found, conducted more UAT, then held meetings and took votes on steering committees before moving items into
production to go live. This process would happen multiple times with meetings after every milestone reached until
all teams were ready to go live. This is an example of an IT project from sponned from an escalation ticket. Some
projects lasted weeks, some lasted months to years.
• Conducted data analyzation and cross comparisons of multiple PAL analyses in Excel to identify defects to fix.
• Trained new hires. Created job aids and individual project/task trackers for new hires. Monitored and reported
progress to the Care and Value Team Director.
• Helped create and maintain Smartsheet project trackers, IT escelations ticket trackers, ongoing PAG analysis
trackers, project timelines and milestones, Visio workflows, reoccurring meetings, bi-weekly news letters, internal
and external SharePoint business sites, legal documents, project documents, training documents and job aids
housed in internal and external SharePoint and OneNote libraries.
Drinkworks, Mosaic, Remote, Saint Louis, Missouri Aug 2017-Jan 2022
Market Manager/Field Manager/Event Manager, Full-time
• Managed entire program with 50+ Product Specialists in Missouri, Kansas, Illinois and Arkansas-My team was number
one in sales in the country in 2019 and 2020, beating CA, FL and NY.
• Use of Salesforce, Outlook, Teams, Excel, PowerPoint Word, and PowerBI/Microsoft Office Professional Plus everyday.
• Handled all communication with clients, vendors and sponsors to ensure they were happy, well informed and taken
care of at all times via in person meetings, Teams/Zoom meetings, email and phone communication. Sharing updates,
customer feedback and testimonies with photos, data, market trends and predictions using PowerPoint presentations
and PowerBI charts.
• Scheduled all events, managed events calander and major events calendar, handled all vendors, set up/tear down
teams, equipment movement, location communication, etc.
• Put together grand openings and large events, trained additional onsite managers as needed.
• Provided onsite vendor training and weekly visits.
• Recruited, Interviewed, hired, onboarded, trained, promoted, fired, and offboarded all employees in my four states.
• Created and managed all employee schedules, shifts calender, time off requests and shift changes.
• Made sure timesheets, recaps and expenses were turned in-gathered shift information, customer feedback, sales
and market data to create weekly presentations to go over with the Clients and Stakeholders.
• Created and implemented Product Specialist/State wide sales incentives and contests.
• Handled all accounting, payroll, check distribution and human resources concerns, including company provided
health insurance issues, IT issues, etc.
• Conducted operational duties, gathered and distributed all supplies to employees and stores, kept track of inventory
in and out of the warehouse using Excel spreadsheets.
• Kept track of what’s going on in the market/customer feedback, trends in our field, competition, etc.
I believe my work experience through these years at Mosaic shows you how dedicated and driven I am in a leadership role. It also shows you how rewarding I find it to overcome obstacles while adapting to multiple new situations and roles within my position at the same time. I am a leader and a team player. I am reliable and extremely trustworthy on my own. I am fair, levelheaded and professional as a manager. I add growth to the companies I work for. I am sales driven and customer service oriented. You can count on me to get any job you need done.
Contract National Tour Management, Field Sales and Marketing Management, Event Management, and Product Specialist work, Nationwide, 2013-2022
I worked as a contractor for 1000’s of Clients, Companies, Brands and Agencies, at special events, tours, conferences and trade shows, from 2013-2022. Here are a few examples of the work I did during this time:
Midnight Madness Sales Events, Multiple Auto Dealerships, J and L Marketing and Victory Marketing Agency Multiple States, 2015-2022, Event Manager, Coordinator and Product Specialist
• Worked with many Dealerships including Honda, Toyota, Subaru and BMW
• Coordinated events, confirmed event location, confirmed other Product Specialists working the
event, set up event footprint, worked, tore down footprint, coordinated equipment movement,
then reported back to the client and agencies on each event, providing product specialist’s sales
numbers, timesheets, recaps, customer testimonies with photos, etc.
• Greeted potential customers at the door, gathered all information on their current their wants and
needs in a new vehicle, financial information and current vehicle information, offered them food
and a beverage while I show them vehicles, talk up features and answer any questions
• Assisted Sales Reps in closing sales and gave the happy customer a marketing gift for purchasing a
car, like a change a tire tool set or a premium umbrella for their new vehicle
• Turned in all new/used sales numbers, customer information and interactions to the Regional
Manager, Dealership Owner, Sales Manager and Floor Manager
Toyota Job Day Fairs, U.S. Military, Productions Plus, Multiple States 2015-2022 Event Manager, Coordinator and Toyota Career Representative
Coordinated events, confirmed event location, set up event footprint, worked, tore down footprint, coordinated logistics of equipment movement, then reported back to the clients and agency on each event, providing time sheets, event feedback, participation numbers, recaps, customer testimonies with photos, etc.
Kindly helped Veterans create portfolios and apply for Toyota Jobs. I love this job!
Sam’s Club, Acosta, Saint Louis, Missouri 2019
Field Marketing and Sales Manager
• Remote Field Manager to a team of 25 sales reps
• Worked directly with the client, collaborating with client stores and its membership sales
managers/employees
• Held weekly meetings with the field sales team in person and on Zoom teaching reps how to book
new events and sell more memberships
• Personally came up with many great leads on where to boost memberships and gain new business
for my team
• Shadowed and trained sales reps as they did business to business client events and sales out in the
field
Took part in creating amazing experiences for guests and boosting membership numbers during the events
• Created membership incentives that were put into place statewide
• Created sales rep incentives that were put into place statewide
Google, Ascent, Chicago and Saint Louis Tech Conferences 2019
Event Manager
Coordinated events, confirmed event location, confirmed other BAs working the event, helped set up event footprints with labor staff, worked while managing other BAs, helped tear down footprints, coordinated equipment movement, then reported back to client and agency on each event providing time sheets, event feedback, footprint numbers, participation numbers, recaps, customer testimonies with photos, etc.
Took part in creating amazing experiences for guests during the events
Kia, Gail and Rice, Chicago and Saint Louis Auto Shows 2019
Telluride Autoshow Host/Product Specialist
During the auto show there were special moments I would speak on what I love about the vehicle, along with the key selling points, including personalized touches like the perks of the vehicle on the terrain of the city we were in, in front of large crowds of people. This was an EMC/Host role
Greeted all guests on the footprint and confirmed that their information had been entered into our system including owned vehicles and email address
Offered to give each guest a ride along tour in the car-this consisted of me driving them in a brand new Kia Telluride, on an indoor track, while telling them all of the key selling points of the vehicle
Checked IDs to confirm all riding guests are 18 years of age or older. Set them up with a sales rep in the footprint after the ride
PlayStation VR Mall Tour, Splash Entertainment Experience, Nationwide, 2019
Event Manager/Product Specialist
Coordinated events, confirmed event location, confirmed other BAs working the event, helped set up event footprint with labor staff, worked while managing other BAs, helped tear down footprint, coordinated equipment movement, then reported back to client and agency on each event providing time sheets, event feedback, footprint numbers, participation numbers, recaps, customer testimonies with photos, etc.
Checked guests in, demoed the PlayStation Virtual Reality experience, guided them in experiencing it themselves, giving them a discount card to purchase one, checked the guest out if they decided to purchase on site, provided excellent customer service to customers with product tech support issues
Progressive’s Auto Shows, Boat Shows and, Bike Rally Shows, Promo Staffing, Nationwide, 2016-2018
National Tour Manager and Event Manager
In this position I traveled on the road with the main event staff, making sure everything ran smoothly. I kept clients and sponsors Progressive happy at all times and informed on how everything is going via phone calls, Zoom presentations, sending numbers, expenses, data on our progress, forecast of what’s to come, etc.
Recruited, trained and offboarded contractors. Handled employee expenses and hours as well as my own
Walked client through the footprint when they visited and kept them happy and at all times
Handled logistics of equipment being sent to each footprint, confirmed with set up staff that equipment has been set up, same for tear down and shipment to next location
Managed employees throughout the day, distributed lunch and break schedules, subs, gathered employee recaps and customer interactions
Sent worker’s recaps, timesheets, and my event report to the client and agency, including footprint traffic, participation numbers, sign up numbers, customer interactions, pictures, customer feedback, logistics information, etc.
Lexus, Royals, PBA Promos, Nationwide Tour 2018
Tour Manager and Event Manager
Kept clients and sponsors Lexus and Stadiums happy at all times and informed on how everything is going via phone calls, Zoom presentations, sending numbers, expenses, data on our progress etc.
Recruited, trained and offboarded contractors
Handled logistics of equipment being sent to each footprint, confirmed event with location, confirmed with set up staff that equipment had been set up, same for tear down and shipment to next location
Confirmed working employees, distributing lunch and break schedules, subs, gathered employee recaps and customer interactions
• Sent worker’s recaps, timesheets, and my event report to the clients and agency, including footprint
traffic, sign up numbers, customer interactions, pictures, and logistics information, etc.
Walmart, Target, Transformers Movie Production Company, PBA Promos, Midwest Tour 2018
Midwest Tour Manager and Costume Character handler
Kept clients and sponsors Transformers LLC, Walmart and Target happy at all times and informed on how everything is going via phone calls, Zoom presentations, sending numbers, expenses, data on our progress, forecast of what’s to come, etc.
Handled logistics of equipment being sent to each footprint, confirmed with set up staff that equipment has been set up, same for tear down and shipment to next location
Confirmed, checked in, and checked out working employees, distributed lunch and break schedules, subs, gathered employee recaps and customer interactions with pictures
Sent worker’s recaps, timesheets, and my event report to the clients and agency, including footprint traffic, participation numbers, sign up numbers, customer interactions, pictures, customer feedback, logistics information, etc.
Comic Con, Nintendo, More Than Models, San Diego, California 2018
Nintendo Switch competition EMC/Host
Greeted guests, spoke to big crowds about the competitions going on and the games being played. Helped guests participate in competitions
Presented winners with prizes and kept everyone entertained
Took part in creating amazing experiences for guests during the events
ATT, VR (Virtual Reality) Against Drunk Driving Midwest Tour, Event Pros Inc., 2018
Event Manager/Product Specialist
Kept client ATT happy at all times and informed on how everything is going via phone calls, Zoom presentations, sending numbers, expenses, data on our progress, forecast of what’s to come, etc.
Walked client through the footprint when they visited and kept them happy and at all times
Handled logistics of equipment being sent to each footprint, confirmed with set up staff that equipment has been set up, same for tear down and shipment to next location
Managed employees throughout the day, distributed lunch and break schedules, subs, gathered employee recaps and customer interactions
Sent worker’s recaps, timesheets, and my event report to the client and agency, including footprint traffic, participation numbers, sign up numbers, customer interactions, pictures, customer feedback, logistics information, etc.
Personally walked customers through the ATT against drunk driving Virtual Reality experience
Omega Watches, PGA Golf Tournament, Gail and Rice, Saint Louis, Missouri 2018
Event Manager
Managed brand ambassadors throughout the day
Showed client Omega around the footprints and kept the client happy at all times
Helped guests on footprints
Took part in creating amazing experiences for guests and customers during the events
Sent worker’s recaps, timesheets, and my event report to the agency, including footprint traffic, participation numbers, sign up numbers, customer interactions, pictures, customer feedback, logistics information, etc.
Samsung, Galaxy S9 VR launch Events, 2020 Companies, Midwest Tour, 2018
Event Manager/Product Specialist
Kept client Samsung happy at all times and informed on how everything is going via phone calls, Zoom presentations, sending numbers, expenses, data on our progress, forecast of what’s to come, etc.
Walked client through the footprint when they visited and kept them happy and at all times
Handled logistics of equipment being sent to each footprint, confirmed with set up staff that equipment has been set up, same for tear down and shipment to next location
Confirmed, checked in, and checked out working employees, distributed lunch and break schedules, subs, gathered employee recaps and customer interactions
Sent worker’s recaps, timesheets, and my event report to the clients and agency, including footprint traffic, participation numbers, sign up numbers, customer interactions, pictures, customer feedback, logistics information, etc.
Checked guests in, demoed the Samsung Galaxy S9 Virtual Reality experience, then guided them in experiencing it themselves
Helped sell the Galaxy S9 phone and VR headset then hand off sales to T-Mobile or Sprint sales representatives
Provided excellent customer service to customers with product tech support issues
FedEx, Office Depot Special Events, 24Seven Marketing, Missouri and Kansas 2015-2017
Marketing Manager
Handled the logistics of creating and shipping 500+ event gift baskets to 28 Office Depot stores in my territories (Kansas and Missouri)
Spoke with stores and clients on a daily basis answering all emails, calls, questions, scheduling meetings, verifying gift basket deliveries and numbers, etc.
Oversaw the event days in store and remotely, oversaw basket deliveries to client business accounts
Hand delivered baskets to large client business accounts myself
Gathered client business account customer satisfaction and loyalty information
Reported back to client and agency after each event, providing time sheets, event feedback, footprint numbers, participation numbers, recaps, customer testimonies with photos, customer feedback, etc.
Boost Mobile and MetroPCS Events and Gorilla Teams, GMR Marketing, Kansas/Missouri 2015-2017
Field Marketing Manager/Event Manager
Recruited, trained and offboarded contractors
Kept clients Boost Mobile and MetroPCS happy at all times and informed on how everything is going via phone calls, Zoom presentations, sending numbers, expenses, data on our progress, forecast of what’s to come, etc.
Walked client through the footprint when they visited and kept them happy and at all times
Handled logistics of equipment being sent to each footprint, confirmed with set up staff that equipment has been set up, same for tear down and shipment to next location
Confirmed, checked in, and checked out working employees, distributed lunch and break schedules, subs, gathered employee recaps and customer interactions
Kept gorilla team members excited and upbeat throughout the day, giving them more product as needed
Sent worker’s recaps, timesheets, and my event report to the clients and agency, including footprint traffic, participation numbers, sign up numbers, customer interactions, pictures, customer feedback, logistics information, etc.
CPR (Cell Phone Repair) Onsite, Rolla, Missouri, Aug 2015-Jan 2016
Brand Marketing and Account Manager/Electronics Technician, Part-time
• Helped put together a mobile event tour for CPR
• Pursued and created new business, adding new accounts
• Created deals for new and existing businesses such as the Rolla Hospital, Police Department, etc. giving them
discounts and hassle-free service while servicing their accounts
• Created flyers and other branded items for the company
• Created social media accounts showing off the brand
• Fixed computers, cell phones, iPads, iPods, cameras, printers, etc.-name a device, I have repaired it.
Phoenix Brands LLC, Remote, Kansas City, Missouri Jun 2013-Aug 2015
Account Manager, Salary
Expanded territory and sales across 7 states
Top grossing territory managers in the West of the United States
Recruited and trained sales representatives and product specialists
Relationship strengthening and building within in my team and with every single one of my clients.
Created and managed special events
Marketing and advertising responsibilities
Programming, accounts management, maintenance and sales management responsibilities
Accounting and payroll responsibilities
Bartending training and management
HTC, Hybrid, San Diego, California Mar 2012-Jun 2013
Field Sales and Marketing Brand Ambassador Manager/FSMR, Full-time
FSMR for all of San Diego, covered over 500 Corporate and Dealer accounts, including Verizon Wireless, T-Mobile, AT&T, Sprint, Cricket, Best Buy, RadioShack, Go-Wireless, Boost Mobile and Virgin Mobile
Customer/carrier relationship building and maintenance
Single handedly conducted large HTC events, such as Red-Carpet events, Dave and Buster events, charity events, special carrier/awards events, as a vendor, trainer and highlighted speaker of the night, often traveling out of state to participate in these large vendor and training events
Created and conducted PowerPoint presentations discussing our products on a daily basis, with an audience of Regional Sales Managers, Store Managers, and their Sales Reps/Customer Service Reps
Built and grew marketing and sales strategies for HTC, for example: using social media handles such as Twitter, Instagram, Facebook and My Circle to share my products multiple times a day, using content like pictures with product knowledge, videos showing customer excitement in stores, hashtags, short films, etc to snowball media coverage and boost consumer popularity over our competitors.
Managed Mosaic brand ambassadors and HTC brand ambassadors
Trained new HTC employees and ambassadors, often conducting side-by-side store visits and ride-alongs
Exceeded daily sales and training goals
Visited 5-12 stores per day, one hour per store+ depending on traffic
Trained each store I visited in group sessions face to face after each presentation, making sure each employee is up to date on the products we offer and excited about what products are coming out with HTC
Created face-to-face customer/store employee hype and hunger for our upcoming and existing products
Built long-term brand loyalty, with the image that you must have our product because it is the best
Created and implemented my own store and carrier wide incentives and contests
Used Salesforce every single day for tracking fields, account updates, sales, inventory tracking, submitting expenses and reports
Completed weekly recaps with sales numbers, customer interactions, store feedback, customer/event and merchandising pictures, merchandising equipment orders, give-away orders
Completed in-store HTC merchandising for my region
Linear Technologies LLC, Onsite, Carlsbad, California Aug 2011-March 2012
Software Engineer and Tech Support Consultant, Full-time
Designed, tested, wired and installed intercoms, room stations, door stations, channel plus, encore, open house, keypads, audio boards, CD players, iPod docs, vacuums, door gates and security systems
Created wiring and installation diagrams and schematics
Troubleshooted and fixed Access and IEI software
Provided technical support and warranty support on all of these products to engineers, contractors,
installers, dealers, and household customers in a Help Desk Center setting
Verizon Wireless Corporate Stores, Onsite, Sep 2007-Jul 2011
VZW Medium-Large Business Sales Representative, Full-time, Liberty, Missouri
Exceeded business sales quota. Gained new clientele
Account management and maintenance of existing clientele in Salesforce. Demo Presentations of each product for potential clientele in large business meetings
Marketing and Advertising myself and Verizon products. Closing large business sales
VZW Retail Sales Representative Full-time, Lees Summit, Missouri
Exceeded sales quota every month
Sold new lines, prepaid lines, land lines, high speed internet, and upgraded equipment for new and existing customers
Sold to small and medium businesses
Upsold data and accessories to benefit the customer’s overall cell phone experience
Serviced and troubleshooted phones, computers and air cards for customers
Set up smart phones, software, and computers for customers
Extensive knowledge of 3G/4G multimedia phones, smartphones and air cards
Full knowledge of old and new Google, Apple and Windows software
VZW Customer Service Representative, Full-time, Belton, Missouri
Key holder for current store with Manager on duty privileges
Performed ASO duties such as: stocking inventory room, backdating contracts, sending and receiving phone/accessory shipments, and conducting monthly inventory. Screened calls carefully for solicitors
Trained new customer service representatives
Assisted new and current customers in picking out their equipment and accessories, then completing the upgrade or new line sale by ringing them out and activating their equipment
Provided cellular phone/wireless air card tech support, and warranty, support for customers, over the phone and in person
Changed esns, phone features, and price plans for customers
Completed returns and exchanges transactions for customers using Netace, VIA, and Vision
Provided bill support and issued credits for customers
Qualcomm Corporate Headquarters, Wareforce Division, Jun 2005-Sept 2007
IT Tech Support Consultant/PBX Operator, Full-time
Data Entry, use of the Eudora system and Photo PH
Overhead paging, alfa paging, and dispatching to Employees and IT Center
Emailed and created technical documents; use of Excel/Microsoft Office everyday
Assisted customers and Qualcomm employees with their computer/software/phone problems in IT/Help Center setting
Assisted vendors and Omni truck drivers with their tech support issues
Knowledge of all electronics and their websites
Designed and implemented employee training manual
Trained new operators and help desk employees
Answered all calls, connecting them to the right extension
*References and letters of recommendation are available upon request*
Thank you for your time and consideration.
Contact this candidate