Front Desk Customer Service

UDOETTE, UTITOFONIDARA SAMUEL

Elikpokwu odu Rukpokwu, Port Harcourt, Rivers State

***,**** **** ***, **** Ibom State

+234**********, +234********** utyudoette @gmail.com HEALTH OFFICER/ADMINISTRATIVE FUNCTIONS/CUSTOMER RELATION Project Management People Management Customer Management To let peace be my number one priority among people I meet for the growth of the institution. Excelled at organizing teams and sticking with the budget provided .To be ready to learn and gain experience that will enable me uplift my profession by utilizing all the skills and abilities and attaining the level of competency in attempt to achieve the possible experience,so as to contribute to humanity. Vast in working directly with agency partner contacts and consultants to develop and monitor project scopes of work, budgets, and timelines. Work independently with limited supervision.

AREAS OF STRENGTHS &EXPERTISE

Strategic Planning &Analysis

Project Control

Project Management

Strategy Execution

Program Design

P r o b l e m R e s o l u t i o

Quality Assurance

Best Practice

Customer Relationship Management

Risk Management

Effective Presentation

Data Collection & Analysis

Organization & Management

Procurement Management

Monitoring & Evaluation

Change Management

Effective Negotiation & Persuasion

PROFESSIONAL EXPERIENCE

Association for Reproductive and Family Health, Akwa Ibom, Nigeria 2019 Reporting to: State coordinator

Assistant Case Manager,

Duties & Responsibilities:

Assist in developing and monitoring annual work plans and budgets, as well as associated deliverables and results/outputs.

Prepare, coordinate reviews, edit, and disseminate project-related reports and documents, including subcontract scopes of work, country strategies, progress updates, curricula, and other documents and reports.

Prepare project contract documents (subcontracts, sub-agreements, purchase orders, and Memoranda of Understanding) as requested;

Oversee all domestic and international project-related travel processes. Seek any necessary USG and Partner approvals for travel.

Create and maintain the projects’ SharePoint site(s) and assist with project-related information management

Develop management tools that can be adapted for other programs as needed, e.g., travel and budget tracking tools, partner communication or consultant approval templates, create systems for and help manage subcontracts and sub-grants.

Documenting all information about each infected and affected household that enables the association render help to them according to the level of vulnerability.

Ensure various program funding mechanism rules and regulations are followed according to donor and lead partner expectations.

Manage procurement process, serving as headquarters point person for field.

Liaise with field office staff, including HR and Operations staff, on various operational, technical and program areas as well as project-related personnel issues.

Facilitate consultant approvals and paperwork, including identifying, interviewing and hiring consultants, managing consultant expense reports and invoices, and ensuring accuracy and adherence to contract

Participate in new business development bids including writing job descriptions, participating in strategic phone calls, providing guidance on proposal budgets and providing administrative support as necessary. Glimpse Bite Services In Partnership With NAPTIP 2018 Reporting to: Manager

Front Desk Officer,

Duties & Responsibilities:

Provide first level contact and convey resolutions to customer issues

Properly escalate unresolved queries to the next level of support

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through problem solving process

Follow up with customers, provide feedback and see problems through to resolution

Utilize excellent customer service skills and exceed customers’ expectations

Ensure proper recording, documentation and closure

Recommended procedure modifications or improvements

Preserve and grow your knowledge of help desk procedures, products and services

Greet guests and provide them with superb customer service.

Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.

Answer all client questions and incoming calls.

Redirect phone calls to the appropriate department and take down messages.

Accept all letters and packages, and distribute them to their appropriate departments.

Monitor, organize and forward emails.

Track and order office equipment and supplies.

Maintain records and files..

Swan Beverage Company, Uyo, Akwa Ibom State, 2015

Sales Representative,

Duties & Responsibilities:

Sell products and services using solid arguments to prospective customers

Perform cost-benefit analyses of existing and potential customers

Maintain positive business relationships to ensure future sales

Present, promote and sell products/services using solid arguments to existing and prospective customers

Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

Establish, develop and maintain positive business and customer relationships

Reach out to customer leads through cold calling

Expedite the resolution of customer problems and complaints to maximize satisfaction

Achieve agreed upon sales targets and outcomes within schedule

Coordinate sales effort with team members and other departments

Analyze the territory/market’s potential, track sales and status reports

Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.

Keep abreast of best practices and promotional trends

Continuously improve through feedback

E DUCATION & C R E D E N T I A L S

National Youth Service Corps

Discharged Certificate (N.Y.S.C). 2020

University of Uyo, Akwa Ibom State

Bachelor of Science (B.Sc) Sociology and Anthropology 2018 University of Uyo, Akwa Ibom State

National Diploma(ND) in Public Administration. 2013 S.S.C.E Certificate

Dikko Community Secondary School, Ikot Ekpene, Akwa Ibom State 2008 First School leaving Certificate

St Ignatius Catholic School,Ukana Iba, Essien Udim, Akwa Ibom State 2002 ALL CERTIFICATES ARE AVAILABLE ON REQUEST

COMMUNITY DEVELOPMENT/NON-P ROFIT ENGAGEMENT

Breakthrough Action Nigeria (BAN) Control and Elimination NATURE: To create awareness on Malaria prevention, diagnosis and treatment through household visits and referral of clients to health facilities .

LOCATION: Akwa Ibom State

COMPUTER S K I LLS

Microsoft Office

Microsoft Excel

Microsoft Word

PowerPoint

Publisher

PERSONALITY TRAITS

Good listening skills

Highly resourceful team player and full of initiatives

Ability to work under pressure

Ability to work with little or no supervision

Confident and love to maintain sound integrity

Ability to deliver on time

High sense of commitment and diligence

Honesty and Integrity

HOBBIES/EXTRA-C URRICULAR INTERESTS

Reading, Writing, Research, Travelling, Participating in intellectual discussion, Meeting people. REFEREE

Available on request

Contact this candidate