Laura Castillo *** Woods Landing Dr

Minneola, FL 34715

347-***-****

ads4jq@r.postjobfree.com

I have been an Advocate for Wounded Warriors for almost a decade, have worked in preventive services with children and families and have served a large population of individuals with mental disabilities. I am a social services assistant in a nursing home. I have a great passion for this line of work. I would like to bring my knowledge and resources to a new position where I would not only be an asset, but where I can further my learning and where I can assist more families.

Authorized to work in the US for any employer

Work Experience

Social Services Assistant

Clermont Health and Rehabilitation Center - Clermont, FL May 2022 to Present

Assisting the Social Services Director with identifying and providing for each resident's social, emotional, and psychological needs

•Continuing the development of our customers' full potential during his/her stay at the community •Assisting in the planning for customer's discharge

•Assisting with managing the social services department personnel

•Participating in the pre-admission screening

•Providing information to families during admission •Understand, comply with and promote customers' rights

•Promote positive relationships with our customers, visitors, and regulators, to include presenting a professional appearance and attitude

• Psychosocial Assessments, MDS Assessments, Care Plan Meetings, Care Manager

References available upon request

AW2 Advocate

ARMY WOUNDED WARRIOR PROGRAM - West Point, NY November 2008 to May 2017

West Point, NY

Provided Specialized Support and Non-Clinical Counseling to hundreds of Wounded Soldiers in the New York City area who were injured by deployment/war as an AW2 Advocate. Obtained precise understanding of the military lifestyle and the ability to work with Family programs and/or advocacy services, military or civilian social service agencies, local agencies, Veterans Administration, VBA, and with Military Family Members. Knowledgeable in military finance, military health insurance, military structure, physical and medical evaluation boards, as well as the personal transition that occurs when a Soldier and their family members are trying to adapt to their new norm. Established relationships with Service members and their families. Was the face of the Army Wounded Warrior Program in my area and represented the program with passion and honor.

References available upon request

SKILLS

● Bilingual

● CPR certified (10+ years)

● Crisis Intervention

● Individual / Group

Counseling

● Case Management

● Group Therapy

● Child Protective Services

● Behavioral Health

● Addiction Counseling

● Mental Health

Counseling

● Spanish

● Management

● Microsoft Office

● Meeting Facilitation

● Behavioral Therapy

● Time management

● Communication skills

● Customer service

● Creativity

● Project management

● Adaptability

AWARDS

Milford Star of Respect Award

2003

Advocate of the Year Nominee

2014

LANGUAGES

English

Spanish

Mental Health Association: Care Manager

73 James P Kelly Way

Middletown, NY 10940

August 2018-January 2019

• Provide outreach to engage adults and families who are eligible for the program

• Conduct a comprehensive, strengths-based assessment of the recipient and their service needs.

• Assist the individual in securing identified services and advocating to other systems for the provision of these services in an individualized and collaborative manner.

• Facilitate the creation of a support network for each recipient; convene regular meetings of the recipient’s supports, to monitor progress towards developed service goals.

• Provide crisis intervention and stabilization to recipients in the program as needed.

• Develop knowledge of and positive relationships with the multiple systems serving persons with mental illness in Orange County.

• Maintain an up-to-date and complete client case record and provide other written reports and outcome statistics as required.

• Document client progress and maintain a permanent record of client activity according to established methods and procedures.

• Practice with a person-centered, trauma informed philosophy in alignment with the values of MHA. Use individual client data to inform clinical decision-making and identify areas for quality improvement; use data to track client progress over time.

• Share client data with clients to help facilitate shared-decision making and keep clients informed of his/ her progress.

References available upon request

North American Family Institute

Case Manager January 2018 to August 2018

Provide patient centered support and advocacy to families experiencing hardship as well as assisting them towards a path to independence. Provide resources and understanding in navigating the Department of Social Services benefits, MEDICAID, collaboration with Child Protective Services as a preventive unit to avoid placement in foster care and residentials. Establish relationships with school professionals, and local community resources to provide best support to our clients.

References available upon request

Education

Bachelor's in Psychology

Argosy University-Phoenix Online Division

January 2014 to June 2018

Associate of Arts in Psychology in Psychology

Argosy University

2012-2014

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