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Clerk Assistant Customer Service

Charlotte, NC
October 21, 2022

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Natayah Thames

Charlotte, NC *****


I love being positive, outgoing and helpful. I always keep a smile on my face. Most Recognized for my upbeat personality and Customer Service.

Looking for a company to grow with

Can work under pressure and keep up in a fast paced environment. Can stand for long periods of time

Great with technology

I'm excellent at helping my team.


Authorized to work in the US for any employer

Work Experience

Food Prep

Cousins Maine Lobster

June 2022 to Present

• Serve Safe Certified

• Lobster Handling

• Dish Washing

Receiving Support (Seasonal)


September 2021 to April 2022

• Unloading Trucks

• Unpacking shipment

• Tagging Merchandise

• Merchandising

• Fulfillment

• Inventory

• Recovery

• Shipping

Retail Sales Associate

Van Gogh Exhibit

April 2021 to October 2021

• Merchandising

• Greeting

• Assisting visitors

• Cashier

• Stocker

Team Member


January 2021 to April 2021

• Drive Thru

• Order Taking (Outside)

• Expo (Outside)

• Positive Attitude

• Food/Drink Handling

• Extreme Weather conditions

Customer Service Representative

BroadPath Healthcare Solutions - Washington, DC

July 2020 to December 2020

• 6 Month Contract

• Taking High Volume calls

• Assisting Members with questions regarding insurance

• Medicare

• Medicaid

• De-escalating unhappy members and keeping a positive attitude Server/Hostess

Bank Bistro

November 2019 to October 2020

(Owner also owns Grub Brothers ) Great company had to relocate.

• Welcoming guests with a positive attitude.

• Food and alcohol handling

• Seating Guests

• Cleaning and restocking

• Multi-tasking


Grub Brothers Eatery

November 2019 to October 2020

(Owners also own the Bank Bistro)

• Welcoming guests with a positive attitude.

• Food and alcohol handling

• Seating Guests

• Cleaning and restocking

• Multi-tasking

Sales Associate and Cashier

Belk - Washington, NC

August 2018 to October 2019

• Responsible for achieving sales goals, organizing department and meeting/satisfying customer expectations.

• Consistently exceeded weekly and monthly sales goals for the entire duration of my employment.

• Based upon ongoing customer feedback, regularly received management recognition for exceptional customer service.

Hostess and Server

East Coast Wings & Grill - Washington, NC

September 2017 to June 2019

• Responsible for the initial customer experience including any unusual or special requests.

• Directed or trained other employees any changes to job duties on daily basis.

• Handled all normal restaurant duties which included restaurant area presentation, cleanliness and service needs

• Also assisted with all backroom issues including restrooms presentation and cleanliness. Receptionist

Pamlico Animal Hospital - Washington, NC

February 2018 to April 2018

• Performed office reception duties, such as scheduling appointments or helping customer.

• Sold pet food or supplies to customers.

• Created and organized files for each patient.

• Exercised animals or provided them with companionship.

• Cleaning which included medical tools, animal supplies and office and area presentation. Office Clerk Assistant


November 2016 to June 2017

• Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

• Answered telephones, direct calls, and take messages

• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.


Washington high school - Washington, NC

October 2014 to June 2016




• HR


• Computer Skills

• Cash Register

• Customer Service

• Word

• Microsoft Office

• Cash Handling

• Data Entry

• Team Player

• Filing

• fast learner

• Excel

• Cashiering

• Microsoft Word

• Microsoft Excel

• Host/Hostess

• Serving Experience

• Property Management

• Busser

• Administrative Experience

• Restaurant Experience

• Appointment Scheduling

• Typing


• Sales

• Office Management

• Microsoft Outlook

• Medical Receptionist

• Phone Etiquette

• Medical Scheduling

• Medical Office Experience

• Typing

• Windows

• Medical Records

• Insurance Verification

• Google Docs

• Maintenance

• Animal handling

• Manufacturing

• Warehouse experience

• Merchandising

• Guest services

• Laundry

• Retail sales

• Clerical experience

• Groundskeeping

• Stocking

• Inventory control

• Upselling

• Food Handling

• Office Administration

• Animal Care


Work style: Reliability — Proficient

October 2020

Tendency to be dependable and come to work

Full results: Proficient

Customer service — Highly Proficient

January 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Medical receptionist skills — Proficient

November 2020

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Patient-focused care — Familiar

October 2020

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Familiar

Front desk agent (hotel) — Expert

January 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Basic computer skills — Highly Proficient

December 2020

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Highly Proficient

Work style: Conscientiousness — Familiar

March 2022

Tendency to be well-organized, rule-abiding, and hard-working Full results: Familiar

Work motivation — Highly Proficient

March 2021

Level of motivation and discipline applied toward work Full results: Highly Proficient

Attention to detail — Highly Proficient

January 2021

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Highly Proficient

Retail customer service — Proficient

June 2021

Comprehending and responding to retail customer needs Full results: Proficient

Manufacturing fit — Familiar

January 2021

Measures the traits that are important for success in manufacturing roles Full results: Familiar

Warehouse safety — Highly Proficient

February 2022

Using safe practices in a warehouse setting

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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