Veena Desai

Phone number-980-***-****

ads4ir@r.postjobfree.com

SUMMARY

●Having 7 years of experience in Salesforce CRM Implementations: Analysis, Design, Development, Administration, Integration, supporting the cloud applications and migration from classic to lightning, lightning component development.

●Strong experience with Salesforce.com CRM full implementation, migration of Sales, Service clouds and Force.com platform.

●Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management.

●Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.

●Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.

●Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.

●Worked extensively in developing, customizing of Visualforce pages with Visualforce components, Custom, Extension controllers and developed dynamic components.

●Hands on experience with Inbound and Outbound Integration of salesforce with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.

●Worked on customization of visualforce to have lightning experience for desktop and mobile applications.

●Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, PageLayout assignment, Search Layouts, Field-Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.

●Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.

●Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, Posting a Chatter post, Email Alert, Invoking an Apex Class.

●Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.

●Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.

●Involved in developing salesforce Lightning Apps, Components, Controllers and Events.

●Good hands on experience in building Lightning components using Aura framework.

●Proficient with tools Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visualforce pages and changing meta-data components; Force.com Explorer and Workbench Querying and testing REST web services.

●Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools, ChangeSet and Eclipse IDE.

●Proficient in dealing with functionalities related to sales cloud & service cloud.

●Having extensive experience with Agile methodology.

●Worked in all phases of Software Development Life Cycle (SDLC) of Salesforce.com implementations.

●Interacted with Customers in requirements gathering, brainstorming sessions, preparing, BRD, Technical Solution Design (TSD) for Salesforce.com implementations.

●Delivering service everywhere through Field service lightning, omni Routing.

●Proficient with Object Oriented Programming and development web based applications using Java technologies: HTML, CSS, XML and JavaScript.

CERTIFICATIONS

●SALESFORCE CERTIFIED ADMINISTRATOR (ADM 201)

TECHNICAL SKILLS

Salesforce Technologies

Salesforce CRM, Salesforce SFA, APEX Language, Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), APEX Data Loader, Lightning Component, S-Controls, APEX Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects

Salesforce Tools

Force.com Data Loader, Force.com Excel Connector, Force.com Connect for Outlook, Force.com Platform (Sandbox and Production), Force.com Migration Tool, Force.com Explorer, Workbench

Custom Integration

Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application and Sandbox data loading

Software Methodologies

Agile, Scrum, Waterfall

Programming Languages

Apex, SOQL, SOSL

Operating Systems

MS Windows, Macintosh

Web Design tools

Visual Force, HTML, XML, CSS, JavaScript,

Documentation tools

MS Word, Documentum, MS Excel, MS PowerPoint, MS Outlook, Jira

PROFRESSIONAL EXPERIENCE

Aetna Aug 2020 – Present

SFDC Lightning Developer

Responsibilities:

●Attending daily standup, Planning, Grooming calls and creating technical stories from the requirements.

●Created Data Model, custom metadata types, validation rules, Platform events as per the business requirements.

●Worked on Automated salesforce processes like Workflows, Process Builders, Assignment rules and flows.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values (CSV) files.

●Designed, developed and deployed the Custom objects, Page layouts, Custom tabs.

●Created Apex classes, triggers to achieve complex business logic.

●Followed salesforce best practices and coding standards to avoid errors as well as governor limits.

●Attend design review meetings with a centralized architect team every week.

●Used dynamic SOQL in the apex classes and implemented generic lightning components in the enterprise level.

●Worked and coordinated with Business Stakeholders and Testers.

●Used Data Loader, Workbench and Dataloader.io to migrate traditional data into salesforce.

●Created the metadata and components for the deployment from developer environments to the subsequent higher environments till production.

●Developed Lightning Web components to provide better and more interactive interfaces to end users, which help in sales enhancements.

●Worked on Salesforce Partner communities and the setup.

●Worked on salesforce out of the box Composite API to create different object records in a single API call.

●Created Platform Events and developed apex classes to publish the events.

●Expertise in using Visual Studio and Force.com for Implementation of Salesforce.com Sales Cloud and Service Cloud application requirements.

●Implemented pre and post deployment tasks also worked on post refresh tasks.

●Provided Knowledge Transfer (KT) to the Team.

Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Email services, AppExchange, Sales cloud.

Cisco Jan 2019 – Oct 2019

Salesforce Developer

Responsibilities:

●Responsible for gathering business requirements and overall smooth delivery of the projects.

●Created business requirement documents, system requirement documents and maintain Agile Boards, and User Stories in JIRA.

●Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

●Created modern Enterprise Lightning Apps combining Lightning Design System (CSS and Design Parameters), Lightning App Builder and Lightning Component features.

●Added Lightning Component to Lighting Pages and Record Pages. Have worked on Apex classes, Visualforce Pages, Controller and Apex Triggers for various functional needs in the application.

●Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated the SOAP/REST API based Web Services on Demand for extracting the data from external systems.

●Created custom Report types and Dashboards so that users can generate reports and visualize data on dashboards.

●Created Visualforce pages for custom login and configuration of communities.

●Created and used Email Templates in the form of E-mail alert to fulfill business requirements.

●Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

●Developed Visualforce pages using components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link and Command Button.

●Developed various Batch Apex Classes and scheduled those using Apex Schedulable classes on hourly basis.

●Involved in using lightning Process Builder and Workflows. Worked on customization of visual force to have Lightening Experience for desktop and mobile applications.

●Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

●Used Salesforce lightening design system (SLDS) and Bootstrap for the design of Lightning components. Built and tested single page application using AngularJS and the Salesforce REST API.

●Performed data cleanup and/or Data migration to/from salesforce.com.

●Enabled Aura Framework and added Aura Attributes/Handlers for Events / Logic & Interactions.

●Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.

Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Email services, AppExchange, Sales cloud.

Deutsche Bank Jul 2017 – Dec 2018

Salesforce Developer/Admin

Responsibilities:

●Providing technical and business support for the design & deployment of system releases and ongoing system management and maintenance (e.g. requirements drafting, UAT Testing, system data cleanup, training material creation and presentation).

●Interface with internal business customers to understand evolving business requirements that drive the need for new and/or modified information systems and/or technologies.

●Coordinate with third-party service providers to evaluate & implement cost- effective IT solutions within confines of approved service expenditure levels & approve infrastructure change controls for all additions and/or modifications.

●Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.

●Developed reusable UI components and pages with Lightning component framework.

●Created custom controllers and controller extensions while developing Visualforce pages. Developed the Apex Triggers to ensure the correct data entries into the system.

●Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

●Involved in creating the Tabs, Links and Visual Force pages to configure the application in Salesforce Managed ongoing support requests and administrative needs of users.

●Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.

●Maintained users, roles, profiles, sharing rules and public groups as part of managing security on SFDC.

●Assigned Permission sets to users to give access to various applications in the Org.

●Used the sandbox for testing and deployed them between Sandbox and Production environments for final implementations using Change sets.

●Organized Daily Scrum meetings with all the team members to check whether we are in same page. Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application.

Environment: Salesforce.com, Force.com, Apex Classes, Controllers, Triggers, Visual Force, Data Migration, SOQL, SOSL, Workflow & Approvals, Lightning Process Builder, Lightning Components, SOAP callouts, Service cloud, JavaScript, Email services, AppExchange, Sales cloud.

Wellsfargo Feb 2016 - Jun 2017

Salesforce Developer/Admin

Responsibilities:

●Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes.

●Implemented and created users with permissions, about 1000 users nationwide on the CRM platform and provided go live support by agile methodology.

●Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards and processes to continuously monitor data quality and integrity.

●Working with management and end-users to create and manage workflow rules, data validation, processes and flows.

●Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.

●Developed Unit test class for Apex class and worked for improving code coverage.

●Work with management, create and manage complex workflow rules, data validation, and triggers

●Clean data from org and import new data using Apex DataLoader.

●Deliberate planning & analysis to accomplish complex workflow rules, data validation, and triggers.

●Participate in planning meetings, analysis development, test inspections, and other project meetings throughout project lifecycle.

●Executed security and sharing rules for Field, Record Level and Object for distinctive users at different levels of organization.

●Support application training activities including creating training material, conducting training and assisting in the support of system release update.

●Provide business direction to IT to inform design and deployment of data used to support business processes.

●Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement

Environment: Salesforce.com platform, Code Collaborator, Lightening Experience, Visual Force, Apex Language, Data Loader, HTML, Workflow & Approvals, Custom Objects, Sandbox management, Eclipse IDE, Git.

Cognine Technologies Oct 2014 - Jan 2016

Salesforce Administrator

Responsibilities:

●Analyzed current business processes and collaborated with Sales Leadership to conceptualize and implement new processes and workflows.

●Involved in SFDC application setup and customization to match the functional needs of the Company.

●Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.

●Used Sales Force Automation (SFA) for Sales Lead Management, Account and Contract Management and Approvals and Workflow

●Worked as Salesforce admin support governing user account creation, personal information setup, password reset, Roles& Profile creation, user group creation, updating company profile, Network access setup.

●Involved in setting up field level access for each custom object created based on the user’s role within the organization.

●Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.

●Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.

●Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

●Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

●Involved in security levels and privileges by customizing Salesforce.com Profiles, Roles and permission sets.

●Involved in customizing custom objects, tabs, fields, page layout as per the business need.

●Integrated Email with Salesforce.com for mass E-mail management and designed various custom E-mail templates.

●Maintained user roles, security, profiles, and workflow rules wherever necessary.

Environment: Force.com, Apex, Data Loader, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Contact this candidate