Customer Service Representative

PR Petra Ruelas

El Paso, TX ***** 915-***-**** *******@*****.***

PROFESSIONAL

SUMMARY

Organized Dispatcher with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Forward-thinking professional offering more than 6 years of experience working in demanding, deadline-driven environments.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Customer Service Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer Service latest training in Skill. Motivated to learn, grow and excel in any type of Industry.

Reliable employee seeking any position. Offering excellent communication and good judgment.

SKILLS Regulatory Compliance

Correspondence Writing

Verbal and Written

Communication

Workflow Processes

Customer Accounts Management

Closing Procedures

Training Classes

Crisis Intervention Techniques

Facility Security

Administrative Support

Keeping Records

Client Documentation

Administering Databases

Customer Satisfaction

Customer Relationships

Office Organization

Issue Reporting

Word Processing

WORK HISTORY HOMECARE SERVICES 07/2016 to 08/2022

Abundant Living El Paso, TX

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Inspected equipment to diagnose operational issues. Adhered to safety protocols and policies to reduce workplace hazards. Explained diagnostic findings to customers and outlined repair or service options.

Assisted clients with daily living needs to maintain self-esteem and general wellness.

Built strong relationships with clients to deliver emotional support and companionship.

Assisted patients with self-administered medications. Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Provided safe mobility support to help patients move around personal and public spaces.

Transported individuals to events and activities, medical appointments and shopping trips.

Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

Determined specific needs and provided most appropriate level of services for patient well-being.

Documented residents' mental status, sleep and eating patterns in medical record books.

Maintained frequent supervision of residents unable to call for assistance. Helped clients manage money, pay bills and shop for groceries or personal items.

Conferred with supervisor to discuss patient condition and medical care. Used Software and Software to maintain records of services performed and apparent condition of patients.

Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed. CUSTOMER SERVICE REPRESENTATIVE 10/2018 to 10/2019 Security El Paso, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Cultivated customer loyalty, promoted repeat business and improved sales. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Responded proactively and positively to rapid change. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Promptly responded to inquiries and requests from prospective customers. Trained staff on operating procedures and company services. Effective liaison between customers and internal departments. DISPATCHER 01/2013 to 10/2017

US Associates El Paso, TX

Directed dispatching, routing and tracking of Number fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.

Closely monitored dispatch board to triage and prioritize over Number daily calls.

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals. Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.

Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards and weather conditions. Trained Number new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by Number%.

Received new orders, prepared documentation and assigned personnel. Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Responded to over Number daily caller requests with information about assistance and timeframes.

Monitored flow of paperwork and directed information to appropriate departments.

CUSTOMER SERVICE REPRESENTATIVE 05/2012 to 08/2014 Call Center El Paso, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Provided information regarding charge accounts and loyalty programs. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Consulted with outside parties to resolve discrepancies and create expert solutions.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Exhibited high energy and professionalism when dealing with clients and staff.

Delivered prompt service to prioritize customer needs. Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Maintained up-to-date knowledge of product and service changes. Communicated professionally with colleagues, freelancers and clients. Promptly responded to inquiries and requests from prospective customers. Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates. Trained staff on operating procedures and company services. Applied highly effective selling skills while properly engaging and presenting solutions to customers.

Increased efficiency and team productivity by promoting operational best practices.

EDUCATION Bachelors Of Science Criminal Justice 08/2016 Park University, Kansas City, MO

Associate's Of Arts Criminal Justice 08/2013

EPCC, El Paso, TX

International Business College - El Paso, El Paso, TX 03/2008 Professional development completed in Subject Office Support Specialist LANGUAGES Spanish

Full Professional

English

Full Professional

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