Customer Service Representative
Resume:
Candace Boyd
Birmingham, AL *****
********@***.***
Service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Have the desire to seek out opportunities for educational advancement that could lead to advancement in the company. Work Experience
Store Manager
CHECK DEPOT - Hueytown, AL
November 2021 to May 2022
Manage store and vault. Provide customer service to customers and balance cash flow Virtual Customer Service Representative
Sitel - Birmingham, AL
March 2020 to August 2020
Assisting TurboTax customers March- May
Currently contracted for Att U Verse tech support May- August Customer Service Representative
CHECK DEPOT - Hueytown, AL
June 2017 to December 2019
Processing of payday advances in amounts up to $500, and title up to $25,000.
Maintain a portfolio of 100- 200 loans monthly, with weekly updates on customers
Cashing of two party, Federal income tax, payroll, money order, and business account checks daily in amounts up to $15,000.
Printing and operating Western Union and MoneyGram transactions.
Daily balance of store vault, safe, and each teller till.
Greeting of customers upon entering store and offering customer service. Up selling other services offered by company.
Use of Copier, scaner, and fax machine. Also pays all major bill pay service Customer Service
AMAZON AMZL - Birmingham, AL
April 2019 to August 2019
• Assist Amazon customers with order issues
• Answering customer service calls.
• Processing refunds and returns
• Answering up to 20 inbound calls during a shift. Customer Service Representative
CSR - Birmingham, AL
January 2016 to April 2017
• Processed pay day loans advances, title loans and cash handling up to $500,000 on any given day.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Routinely answered customer questions regarding services and pricing
• Earned management trust by serving as key holder, responsibility opening and closing store.
• Politely assisted customers in person and via telephone
• Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Provided an elevated customer experience to generate a loyal clientèle. Cashier/shift Leader
Golden Corral - Hoover, AL
November 2012 to March 2016
• Running cash register, light cleaning, scheduling, responsible for checking, ordering and stocking inventory
• Politely assisted customers in person and via telephone
• Communicated with vendors regarding back order availability, future inventory and special orders
• Kept drawer totals accurate at every shift
• Provided an elevated customer experience to generate a loyal clientele
• Promptly announcing all intercom codes for assistance
• Mentored junior cashiers and new employees
• Promptly assisted in areas that was short staffed Beauty Consultant/Hair Stylist
Self Employed - Birmingham, AL
May 2011 to November 2012
• Advising and modeling cosmetic products for skin, hair and nails
• Performing tasks such as introducing and promoting special products to clients as per their requirements
• Testing products before applying to clients' skin
• Applied makeup & eyelashes
• Sold beauty products
• Increase productivity achieving sale goals by 30% Office Assistant/Receptionist
Watkins Family Cleaners - Homewood, AL
October 2009 to April 2011
• Created labels for incoming and outgoing clothing
• Data Entry of inventory, and daily totals of materials used
• Assist with payroll and employee work schedules
• Answered approximately 50-100 calls on a daily basis using a multi-line telephone Customer Service SBC Internet Services
AT&T - Birmingham, AL
October 2008 to April 2009
• Upgrade service and offer additional service and coverage to existing customers
• Customer Service SBC Internet AT & T Internet Services
• Assisted customers with internet connection problems.
• Assisted 25 to 50 customers on any given shift with internet problems
• Called clients to schedule technician appointment & follow up visits Education
Speech and Communication, Sociology and Psychology Jackson Olin High School - Birmingham, AL
May 2008
management
University of Alabama at Birmingham - Birmingham, AL Skills
• Banking
• Cash handling
• Customer support
• Customer service
• Windows
• Math
• Data entry
• Upselling
• Sales
• Communication skills
• POS
• Retail sales
• Administrative Experience
• Computer Networking
• Hair Styling
• Makeup Application
• Mentoring
• Technical Support
• Tutoring
• Store management
• Assistant manager experience
Certifications and Licenses
Driver's License Microsoft Office Specialist 2015 to 2019
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