Customer Service Bartender
Resume:
SUMMARY
Hardworking individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic as a Bartender. Eager to demonstrate advanced skills in food safety processes and customer service to new, rewarding opportunity. Results-driven Bartender and Food server familiar with daily operations of dining room, kitchen, restaurant maintenance and quality standards. Reliable, customer service-driven team player with 25 years of restaurant experience and drive for performance in all areas. Outgoing Bartender skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver successful at managing time and preparing for future guests with efficient side work.
Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Hands-on experience with cash register and ordering information systems. SKILLS
Excellent sales skills
Cash register sales
order taking
Clear and effective communication
Dedicated
Responsible
Engaging personality
Flexible schedule
Customer-oriented
Personable and friendly
Results-oriented
Fast learner
Contract negotiation/review/drafting
EXPERIENCE
Bartender
Las Vegas, NV
Thomas And Mack Center/ Nov 2018 to Current
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff. Checked identification of customers to verify age requirements needed for purchase of alcohol.
Spotted VIP customers immediately and provided special treatment, including preferred tables.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Filled ice bins throughout shift and cleaned them weekly. Helped drive average ticket increases by upselling customers from shelf to premium brands.
Stayed up-to-date on the latest in mixology, bar equipment and sanitation standards and passed inspections.
Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow A
Janet
Armknecht
janetarmknecht@gmail.
com
10366 RIVA LARGO AVE
Las Vegas, NV, 89135
efficiently.
Prepared mixed drinks and poured wine, beer and nonalcoholic beverages correctly on a daily basis.
Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas.
Confirmed over customers' ages daily and discontinued service to intoxicated guests. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Bartender
Las Vegas, NV
Dotty's Casino/ Jan 2011 to Oct 2018
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships to increase restaurant value. Stocked bar with beer, wine, liquor and related supplies, including straws, garnishes, ice, glassware and napkins.
Produced and balanced daily and weekly sales reports to assess and coordinate staff. Prepared mixed drinks and poured wine, beer and nonalcoholic beverages correctly on a daily basis.
Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas.
Spotted VIP customers immediately and provided special treatment, including preferred tables.
Confirmed customers' ages daily and discontinued service to intoxicated guests. Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
Promoted customer safety by maintaining current list of available ride services for inebriated customers.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, providing pleasant dining experience to customers and smoothing process for wait staff. Real Estate Agent
Las Vegas, NV
Synergy Sotheby's International Real Estate/ Jan 1991 to Current Actively follow-up with prospects and hot leads.
Met and exceeded sales goals through consultative sales techniques and closing abilities. Increased customer satisfaction ratings, addressing issues effectively for a speedy resolution.
Communicated with builders and engineers about how to sell new houses. Counseled new buyers to enhance sales opportunities. Managed and rented out rental properties.
Followed up with prospects throughout the sales process. Coordinated appointments with prospective buyers to showcase houses and plots. Answered phone calls and emails from potential and existing customers. Negotiated contracts and coordinate with lenders, attorneys and inspectors. Researched the current Real Estate market to stay informed and give superior sales presentations.
Showed building models to prospects based on expressed needs and preferences. Acted as a listing agent for brokers.
Organized charity and public events to bring awareness to the neighborhood, generating lead flow.
Showed residential properties and explained the features, value and benefits of available homes.
Developed close relationships with area realtors and promoted builders to boost referral network.
Promoted property sales through advertisements, open houses and participation in multiple listing services.
Generated lists of for-sale properties.
Educated clients on current real estate market and answered any questions. Utilized technology to maintain database of prospective customers. Counseled customers on market current status for residential and land markets. Communicated with owners regarding home and loan status. Cold called clients to obtain exclusives.
Guided homebuyers and sellers through the process of short sales. Assisted clients in leasing of homes, retail and entertainment space. Generated lists of properties that were compatible with buyers' needs and financial resources.
Acted as a liaison for buyers and seller to complete transactions . Assisted in developing marketing material for properties. Advised prospective clients on current market activities and opportunities in neighborhoods that were desirable.
Ensure adherence of leases and contracts.
Wrote contracts between buyers and sellers and ensured adherence. Verified that the legal formalities were completed prior to closing dates. Maintained high referral rates and exceptional feedback from previous clients. Advertised properties to the general public via networking, brochures, ads and multiple listing services to maximize exposure.
Gathered, distributed and maintained all the materials for marketing plans. Assisted clients with corporate relocation services. Successfully guided home buyers and sellers through sales and purchase of properties. Negotiated, facilitated and managed real estate transactions. Wrote contract documents, purchase agreements and closing statements. Health Store
Las Vegas, NV
Body Toners/ Jan 1984 to Dec 1990
Cultivated positive relationships with participants by interacting in an engaging manner during group fitness classes.
Conducted fitness assessments to determine client abilities. Assisted clients on utilizing safe and proper technique. Prepared teaching area for each class and returned all equipment to storage at the end of class.
Carefully evaluated member needs and assisted them in achieving personal fitness goals. Designed each class to match the skill and learning levels of all participants. Increased sales by 17% over a two-year period.
Encouraged and motivated members to attend group fitness classes. Met minimum monthly revenue, service and customer satisfaction goals. Counseled clients on proper nutrition and exercise habits. Promoted club programs, products and services to participants. Cleaned and organized studio after each group fitness class. Provided onsite training.
Corrected dangerous movements and suggested alternate exercises. Suggested exercise modifications to individual students to avoid strain and injury. Recorded class Numbers at the conclusion of each class. Tracked class attendance and monitored class size to gauge the effectiveness of promotions.
Led clients and groups of all ages through personal workouts and skill development training.
Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents. Set up equipment, tested microphone and selected music prior to each class. Explained ways to measure exercise intensity for the best results. Taught clients how to modify exercises appropriately to avoid injury. Contributed to the operation of a clean, friendly and well maintained health club. Monitored multiple databases to keep track of all company inventory. Recorded training sessions and maintained package rates for each client. EDUCATION AND TRAINING
High School Diploma
Rancho High School 1977
Las Vegas, NV
CERTIFICATIONS
Honorary Award for 30 years dedication to Greater Las Vegas Association of Realtors. Honorary Ruby Award for outstanding Customer Service- Greater Las Vegas Association of Realtors
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