Center Representative Call
Resume:
Kyara Burnette
Katy, TX *****
***.**@******.***
Work Experience
Customer Service Representative
Elysian LLC - Houston, TX
October 2021 to Present
A Call Center Representative takes calls from customers answering questions or addressing any concerns they may have. Their duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems. Server/Bartender
Aguirre's Tex-Mex - Houston, TX
January 2021 to December 2021
Bartender/Servers work in the front of the business serving customers, taking orders, presenting food and drinks, and removing dinnerware from the table in a timely manner. Mixing, garnishing and serving alcoholic and non-alcoholic drinks according to company specifications for guests at the bar and in the restaurant. Helping guests be aware of and choose menu items, taking orders and making guests feel taken care of during their visit.
Server
The Juicy Crab - Houston, TX
January 2021 to June 2021
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. Provide guests with information about local areas, including giving directions. Garnish and decorate dishes in Preparation through serving. Call Center Representative
American Girl - Madison, WI
January 2016 to November 2020
Managing large amounts of inbound and outbound calls in a timely manner. Following call center “scripts” when handling different topics. Identifying customers' needs, clarify information, research every issue and providing solutions.
Server
Red Robin - Madison, WI
May 2015 to March 2020
The Server is responsible for delivering a fun and satisfying dining experience to Guests and ensuring Guests receive menu suggestions, taking orders and serving food and drinks in a timely accurate manner. Server
Tanners Bar and Grill - Middleton, WI
January 2015 to May 2015
Taking beverage orders and serving them to guests on a timely manner. Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations. Always respond to guest requests in a timely, friendly and efficient manner. Also, dress up for the games and engage in conversation with guests. Server/Phones
Pizza Hut - Madison, WI
August 2011 to January 2015
Pizza Hut servers take care of the needs of the customer in the dining area of the restaurant also, placing order VIA phone throughout the shift. Servers greet and seat customers, take food orders, and take care of any special needs of the customer.
Education
High school diploma
James Madison Memorial High School - Madison, WI
September 2011 to June 2015
Skills
• Serving Experience
• Restaurant Experience
• Host/Hostess
• Upselling
• Bartending
• Busser
• POS
Certifications and Licenses
TABC
December 2020 to December 2022
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