It Support Desktop

David F. Falkenberg

San Francisco Bay Area

415-***-**** *****.*.**********@*****.***

Senior IT Professional with high-level proficiency in user support, planning and execution of IT systems from servers to smart phones. Engineering and support combined with flawless people skills. Project engineering, program and project management. Successfully executed projects and supported customers in a variety of high-level professions, including an international conference and trade show company, a technology lobbying group, a company producing protective cases for portable electronic devices, design firms, construction companies, accounting firms, doctors and lawyers. Solid background in designing and implementing company networks and applications. Experienced communicator, with emphasis on building strong client relationships. Aptitude for bridging technology and business goals to provide productive solutions. Proven ability to diagnose a large variety of software and hardware issues. Quick learner that rapidly adapts to emerging technologies.

PROFESSIONAL EXPERIENCE

Speculative Product Design, LLC., San Mateo, CA Oct. 2018-Sept. 2022

Senior Desktop Engineer

•Successfully transitioned users/company from parent company Samsonite after acquisition by

Telementum Global, LLC. including the physical office move.

•Senior Desktop Engineer for MAC, Windows, Polycom systems and printers.

•Image, distribute and update MAC and Windows laptops, desk phones, computer accounts, Microsoft O365 accounts, and Adobe accounts for users.

•Manage, install, and update Keyshot and Creo software.

•Manage Active Directory and Microsoft O365 accounts for users.

•One-person IT support team for 100 employees based out of a San Mateo office for an international company of 150 employees.

UBM plc, San Francisco, CA 2011-2018

Senior IT Support / Desktop Engineer

•Senior desktop support for MAC, Windows, iPhone, Android, Polycom systems and printers.

•Image, distribute and update laptops, cell phones, desk phones and computer accounts for users.

•Onboarding and off-boarding users’ computers and equipment.

•Set-up multi-office conference calls and meetings.

•Team with infrastructure and upper management to implement end users’ needs in a dynamicand constantly changing IT environment

•One of a two-person IT support team for 250 employees in the SF office of a London-based, international company of 4,000 employees.

David F. Falkenberg

QUALITY COMPUTER CONSULTING INC., Redwood City, CA 1999-2011

Senior Network Consultant (2006 - 2011)

•Autonomous management of contract customers.

•Planning, presenting, and implementing company-wide network solutions.

•Presenting and integrating new technologies.

•Monitoring and support through remote access.

•Planning and implementing maintenance schedules and routines.

•Meeting with new customers, reviewing their current IT plans and network setups, and presenting recommendations for service contracts to meet their needs.

On-Site IT Consultant (2004 - 2006)

•On-site IT support for contract customers.

•Emergency repair of servers, workstations, laptops, and software.

•Working with contract clients to update, upgrade, and migrate their systems and software.

Repair Center Manager (2002 - 2004)

•Managing and training shop employees.

•Repairing servers and workstations for contract and walk-in customers.

Computer Repair Technician (1999 – 2002)

•Providing extensive individual customer service on a wide variety of computer issues, both over the counter and via phone.

•Diagnosis and repairs of hardware and software problems on desktops and laptops brought in by walk-in customers.

TECHNICAL EXPERTISE

Hardware: Apple/MAC laptops, iPads iPhone, Dell (Servers, Laptops and Workstations), HP (Servers, Laptops and Workstations), Toshiba Laptops, Lenovo Laptops, DLT Tape, Intel Processor-based Systems, and Android devices.

Software: Office for MAC, iOS, Google Docs, Active Directory, SSO integration, Okta, Microsoft Office O365, Box, LANDesk/Ivanti, ServiceNow ticketing, Adobe Products, Keyshot, Creo, BlueJeans conferencing, Zoom Meetings, ReadyTalk, Polycom Video conference systems, Global Protect, Mimecast, DropBox, Microsoft SQL Server, Practice Works, WorldDoxs, Act!, Goldmine, QuickBooks, Symantec End Point, Symantec Backup Exec, Microsoft Exchange Server, Hosted Exchange, Ring Central, LogMeIn, and host of other apps used in the daily workspace environment.

Network: MAC OS, Windows; Windows Server, Microsoft Exchange Server, Windows Enterprise Server, PaloAlto Networks firewalls, Rackspace hosting.

David F. Falkenberg

CERTIFICATIONS

•Apple Certified Support Professional (ACSP) – 2018

•HIPAA Certified – 2017

•Microsoft Training Class, Windows 10 – 2016

•ITIL CMSE – 2013

•Microsoft Training Class, Windows 8 Bootcamp – 2013

•Microsoft Training Class, MCITP for Windows 7 – 2011

•COMPTIA A+ Certification – 1999

EDUCATION

•Doctor of Chiropractic, Los Angeles College of Chiropractic, CA

•Bachelor of Science in Human Biology, Los Angeles College of Chiropractic, CA

REFERENCES

•Available upon request

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