Front Desk Customer Service
Resume:
Lexxi Work History
Crockett
Contact
Address
Lincoln, Nebraska, 68507
Phone
********.*****@*****.***
Skills
Telephone etiquette
Filing
Meeting scheduling
Problem-solving
Call forwarding
Mail handling
Sorting and labeling
Time management
Problem-solving skills
Strategic planning
Office supplies inventory
management
Scheduling
Office organization
Verbal and written
communication
Front Desk Receptionist
Legacy Retirement, Lincoln, NE
Maintained files and records by implementing
effective filing systems that boosted efficiency and organization.
Greeted guests at front desk and engaged in
pleasant conversations while managing check-in
process.
Trained new team members on company
procedures, customer service and issue resolution. Collected room deposits, fees and payments.
Transcribed phone messages and relayed to
appropriate personnel.
Confirmed important personal and payment
information for compliance with security and
payment card industry standards.
Retrieved mail, packages and documents on behalf
of guests, promptly verifying receipt and arranging for pickup or transmittal.
Calculated billings and posted charges to room
accounts, reviewing charges with guests at
checkout.
Stored guest valuables in safe and individual boxes for security.
2021-03 -
2022-09
Medication Aide
Legacy Retirement, Lincoln, NE
Coordinated daily medicine schedules and
administration to help clients address symptoms and enhance quality of life.
Administered medications to patients and remained
vigilant for negative side effects.
Took patient vital signs, height and weight
measurements and monitored glucose and patient
wellbeing.
Interacted kindly with patients and families and
displayed positive, outgoing attitude, resulting in establishment of long-term, professional
2020-09 -
2022-09
relationships.
Kept close eye on behavior and emotional
responses of clients to address concerns and protect each person from harm.
Offered support for client mental and emotional
needs to enhance physical outcomes and overall
happiness.
Reported changes in patient status regarding drug
therapy.
Turned and repositioned patients to prevent
bedsores.
Assisted in maintaining conducive environment for
residents by adhering to infection control policies. Lead Barista
Scooters, Lincoln, NE
Recommended products based on solid
understanding of individual customer needs and
preferences.
Restocked display cases with attractive
arrangements to promote specialty food items like
bagels and muffins.
Created wide variety of hot and cold drinks in
average shifts with consistently positive customer satisfaction scores.
Listened carefully to customer requests and created personalized, delicious beverages, which improved
sales.
Served customers quickly and efficiently and
created strategies to prevent delays.
Maintained accurate inventory counts to meet
customer demands and sustain operations.
Generated friendly atmosphere by encouraging
employees to greet and speak to customers.
Created new training guidelines, and provided staff orientation and training.
2019-09 -
2020-09
Assistant Teacher
Bubbles And Blocks, Lincoln, NE
Worked with teachers to design lesson plans and
coordinate activities for classes.
Monitored and reported student progress and
2019-01 -
2019-09
development, offering mentoring as needed.
Assisted in lessons, curriculum and homework
planning.
Kept records of student progress for teachers and
parents and made notes on behavior, grades,
comprehension and personal growth.
Kept students on-task with proactive behavior
modification and positive reinforcement strategies. Cashier
Shopko, Lincoln, NE
Helped customers complete purchases, locate items
and join reward programs.
Worked flexible schedule and extra shifts to meet
business needs.
Operated cash register for cash, check and credit
card transactions with excellent accuracy levels.
Answered questions about store policies and
addressed customer concerns.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Tallied cash drawer at beginning and end of each
work shift.
Stocked, tagged and displayed merchandise as
required.
Restocked and organized merchandise in front
lanes.
Replenished sales floor merchandise and organized
shelves, racks and bins for optimal appearance.
2017-10 -
2019-01
Shift Leader
Dairy Queen Grill & Chill, Lincoln, NE
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills. Resolved customer complaints and issues and
offered thoughtful solutions to maintain customer
satisfaction.
Trained new employees and delegated daily tasks
and responsibilities.
Maintained clean and well-organized production
areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
2016-10 -
2017-10
Education
Enforced company policies and regulations with
employees.
High Schools Diploma : High School
Lincoln Northeast High School - Lincoln, NE
2015-08 -
2018-05
Dental Hygiene
Southeast Community College Area - Lincoln, NE
2021-08 -
Current
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