Advisor 1 & 2 / Team Lead / Technical Support

Brandi Gamble

******.********@*****.*** 404-***-****

Objective

I am seeking a competitive and challenging environment where I can provide constructive team leadership and continue my experience in site patrolling, emergency procedures, and incident reporting.

I enjoy working independently however, I thrive in a team environment and stand out as a prominent model of leadership. I also acquire strong problem-solving and analytical skills.

Experience

Concentrix

12/2020-10/2022

Advisor 1&2(blended Support)

Interfaces with customers via inbound calls/chats/emails/ outbound calls or through the internet depending upon client requirements

Advisor1& 2 (technical support)

Responded to basic to complex inquires of a technical nature including hardware/software, or designated client products. Answering questions and solving problems involved in their use

Advisor 1& 2 (Customer services)

Provided customer service support and resolution of non-routine problems regarding client’s product or services

SME (Subject Matter Expert)

Prided floor support, learning sessions, coaching and feedback to agents

Team Leader /Assistant

Responsible for the day-to-day supervision of a group of call center associates. Ensure performance metrics are achieved by providing adequate coaching, motivation and accountability

Private Eye Protection [Security Officer]

04/2021-07/2021

Check employees temperatures

Daily walk and vehicle patrol

Secure exits from non-employees

Prevent brake ins and car theft

Car and crowd control

Secure offices areas and check doors and rooms

Conduct weekly inspections of all fire systems risers and fire pump

Prepare and submit incident reports for HR to conduct their investigations of the company policies which are violated

Securitas[Security Officer]

02/2021/-04/2021

Check employees temperatures

Maintain exterior patrol

Help prevent property theft from employees and guest

Observe and report

Every hour daily reports

DYNAMIC SECURITY [Lead Security Officer]

01/2020-12/2020

Efficient in all Post orders and Security Officer Duties per Site Contract

Oversees Training and Initial Site Knowledge of New Officers

Provides recommendations for training new officers based on observations gathered from different posts

Coordinates work activities of others and effectively see that all directives are being carried out properly by officers.

Documents all records of attendance discrepancies and provides Disciplinary Actions/Counseling to Officers falling below

Company standards.

Education

ATLANTA JOB CORPS CENTER, [ATLANTA, GA]

HIGH SCHOOL DIPLOMA

Program Type: Business and Finance

American Intercontinental University [currently]

Program Type: Criminal Justice

Awards and Acknowledgements

CPR Certified

24 Hour Basic Security Access

Coordinate a unit of at least 20 security officers

Good communication and interpersonal skills

Received Training on Work Place violence and De-escalation tactics to calm emergency situations.

Dispatcher and trainer

Experience in Microsoft word, Excel, Outlook, and power point; and possesses strong organizational skills

Assign daily task and patrol routes

Contact this candidate