Data Entry Customer Service remote
Resume:
Robyn Braglin
Smithfield, NC *****
************@*****.***
Administrative support professional experienced working in fast-paced medical office or administrative support environment demanding strong organizational, technical and interpersonal skills. Highly trustworthy and committed to superior customer service. Confident with interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multitask effectively. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Agent - Call Center
MCI Our Florida Emergency Renters Assistance Program - Remote January 2022 to April 2022
• Assisted customers with a warm and professional attitude
• Kept records of customer complaints hi no
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Assisted with technical support duties
• Performed data entry for customer information
• Submitted escalation worksheets
Customer Service Representative
Lendmark Financial through Robert Half Staffing Pros - Smithfield, NC November 2021 to December 2021
Temp assignment
• Assisted customers with a warm and professional attitude
• Performed customer service surveys
• Answered general questions
• Collection and solicitation calls of previous clients
•
Customer Service Representative (Remote)
BroadPath Healthcare Solutions - Ohio
July 2021 to November 2021
• Perform data entry for customer information.
• Perform customer service surveys.
• Provide policy and service information.
• Assist customers with a warm and professional attitude.
• Answer general questions
• Answer calls from clients, customers, pharmacies, providers, other insurance companies and member representatives.
Customer Service Representative (Remote)
Startek Call Center - Raleigh, NC
April 2021 to July 2021
• Greet customers.
• Handle reservations.
• Resolve customer issues.
• Book appointments for clients.
• Respond to insurance inquiries and issues.
• Assist customers with a warm and professional attitude.
• Perform data entry for customer information
Unit Secretary - Emergency Department
Wayne UNC Healthcare - Goldsboro, NC
November 2016 to November 2020
• Display a good-natured and cooperative demeanor when dealing with others in challenging situations.
• Demonstrate sensitivity to others' needs and willingness to address their concerns.
• Manage day-to-day operations of Emergency Dpt
• Greet visitors, direct phone calls, and set up appointments.
• Maintain patients records.
• Assist in answering patients and family members questions
• Utilize travel software to plan travel.
• Review, sort, and distribute incoming mail
• Order and distribute work orders
Front Desk Receptionist
Immediate Care of Goldsboro - Goldsboro, NC
July 2017 to July 2018
• Manage day-to-day operations of A busy urgent care office.
• Perform administrative duties such as filing, faxing and scheduling.
• Greet visitors and patients, direct phone calls, and set up appointments.
• Maintain patient records.
Compliance Coordinator Billing
Johnston Ambulance Service - Goldsboro, NC
April 2014 to September 2016
• Greet patients.
• Patient intake and insurance verification.
• Answer phone calls and email.
• Filing, faxing and data entry.
• Maintain medical records.
• Patient check in and check out.
• Calculate appointment prices and collect payment at discharge and by phone. Dispatcher
Stevens Towing - Zebulon, NC
January 2013 to April 2014
• Dispatched tow and service trucks to vehicles.
• Work with AAA as well as private customers.
• Dispatch 8 rollbacks as well as a service truck.
• Calculate miles and fees associated with incoming disabled motorists and assigning the calls to the closest appropriate truck.
• Collect payment by phone or in person and reconcile customer accts Office Assistant
J&S Transport - Clayton, NC
January 2011 to November 2013
• Currently, employed here again part-time on as needed basis.
• Managed day-to-day operations of a successful transport company.
• Utilize travel software to plan trips with up to 9 different drop-off locations.
• Work with dealerships and car auctions, as well as private customers transporting automobiles.
• Dispatch trucks to vehicles that are under contract for transport.
• Calculate miles and fees associated with moving vehicles.
• Collect payment by phone or in person and reconcile accounts.
• Maintain records in a neat and organized fashion Education
Phlebotomy in Phlebotomy
DSPS - Smithfield, NC
April 2014 to December 2014
High School diploma
Princeton High School - Princeton, NC
1995
Skills
• Phlebotomy (2 years)
• Epic (2 years)
• Anatomy Knowledge (5 years)
• Medical Scheduling (10+ years)
• EMR Systems (10+ years)
• Phone Etiquette (10+ years)
• Documentation review (10+ years)
• Medical documentation (10+ years)
• Customer service (10+ years)
• Insurance Verification
• Medical Office Experience
• Medical Terminology
• Vital Signs
• Problem-solving
• Flexibility
• English
• Medical Records
• Patient Care
• Triage
• Microsoft Excel
• Conflict management
• Microsoft Office
• Remote access software
• LAN
Languages
• English - Fluent
Certifications and Licenses
AHA Phlebotomy
January 2014 to January 2019
CPR Certification
CNA
RHIT
RHIA
Assessments
Customer focus & orientation — Highly Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Attention to detail — Highly Proficient
February 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Highly Proficient
Working with MS Word documents — Proficient
February 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Data entry: Accuracy — Highly Proficient
February 2021
Entering data quickly and accurately
Full results: Highly Proficient
Scheduling — Proficient
February 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Administrative support professional fit — Expert
February 2021
Measures the traits that are important for successful administrative support professionals Full results: Expert
Work motivation — Highly Proficient
February 2021
Level of motivation and discipline applied toward work Full results: Highly Proficient
Creating presentations with Microsoft PowerPoint — Completed February 2021
Knowledge of Microsoft PowerPoint tools and features Full results: Completed
Work style: Reliability — Highly Proficient
February 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Written communication — Proficient
February 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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